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  1.    10 Apr 2016 #1
    Join Date : Apr 2016
    Posts : 28
    Windows 10

    Windows 1511 upgrade problem


    Hi, I bought recently laptop with Windows 10 pre-installed on it. Last week I've tried to install 1511 upgrade, but it got stuck at about 23% so I decided to postpone it and to do this upgrade overnight since I heard that it takes lot of time. Now, however I keep getting this message. I've tried to do both manual and automatic restart, but nothing happened and I still see this message. Is it some bug or I'm doing something wrong?
    Click image for larger version. 

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      My ComputerSystem Spec
  2.    10 Apr 2016 #2
    Join Date : Mar 2015
    New Mexico
    Posts : 1,335
    Windows 10 Pro,

    What happens when you click on Restart Now?
      My ComputerSystem Spec
  3.    11 Apr 2016 #3
    Join Date : Apr 2016
    Posts : 28
    Windows 10
    Thread Starter

    Nothing, it just restarts without installing an upgrade
      My ComputerSystem Spec
  4.    11 Apr 2016 #4
    Join Date : Dec 2013
    Portsmouth Hampshire
    Posts : 1,868
    Windows 10 x86 14383 Insider Pro and Core 10240

    Upgrade @ 23% failing is a problem with installing drivers during setup.

    On laptops it may be worsened by the processor overheating and shutting down. Clean the airways, fans, and remove lint from heat exchanger fins ( & preferably with new thermal paste to processor/heatsink interfaces) and use supplementary airflow (external fan) during upgrade.

    The following measures are to help Windows Setup from discovering devices which it may have difficulty obtaining the correct drivers for, or from attempting to download any updates to drivers it may have found on your earlier system during the appraisal phase.

    Before running the upgrade, make sure that all your drivers/devices in device manager are either not showing warnings, by using the right drivers, or are disabled if no good driver can be found.

    All peripherals or USB storage are best totally removed.

    Remove battery, and run from OEM power supply.

    I usually copy the contents of the setup ISO to a folder on the hard drive, and run setup from there, and make sure the optical drive tray is open during install, disabling it.

    It is preferable to clean boot using MSConfig to stop all 3rd party startups and disconnect from Internet/disable Wi-Fi before upgrading.

    Stop real-time protection from Antivirus/antimalware utilities.

    Do not try to upgrade from a safe boot.

    Start upgrade setup with administrative privileges.

    windows 10 upgrade 23% - Google Search
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  5.    11 Apr 2016 #5
    Join Date : Apr 2016
    Posts : 28
    Windows 10
    Thread Starter

    None of the problems you've listed are applicable to my case as my laptop is brand new-I bought it less than two weeks ago. Besides I did not left it for a long time to know if it indeed got stuck at 23% or at some other percentage. I'm not a IT specialist to mess with all this stuff you're suggesting, but thanks anyway for advice.
      My ComputerSystem Spec
  6.    11 Apr 2016 #6
    Join Date : Dec 2013
    Portsmouth Hampshire
    Posts : 1,868
    Windows 10 x86 14383 Insider Pro and Core 10240

    The best advice I can give then, is return the Laptop to the supplier as a dud, because it should not have an upgrade failure due to drivers. Your model has been knocking around awhile if it is trying to upgrade to 1511, which unsurprisingly was released November 2015.
      My ComputersSystem Spec
  7.    11 Apr 2016 #7
    Join Date : Apr 2016
    Posts : 28
    Windows 10
    Thread Starter

    Thanks, I certainly am not going to return it since otherwise it works excellent. The model btw is HP Pavilion 15 ak000nj. Seems it's not so old
      My ComputerSystem Spec
  8.    11 Apr 2016 #8
    Join Date : Dec 2013
    Portsmouth Hampshire
    Posts : 1,868
    Windows 10 x86 14383 Insider Pro and Core 10240

    Difficult not to be technical, but if you want to get your machine upgradeable again, which seems to be the very nature of Windows 10, see this Tutorial on Tenforums:

    Windows Update - Reset in Windows 10 - Windows 10 Forums

    This is because you have a failed update - in this case your upgrade to 1511 - which may possibly cause subsequent updates to fail.

    There may be other remedial work to do besides, once the Windows updates have been reset.
      My ComputersSystem Spec
  9.    11 Apr 2016 #9
    Join Date : Apr 2016
    Posts : 28
    Windows 10
    Thread Starter

    Thanks, will try, though I saw some other similar thread here in the forum, where it said that method did not work
      My ComputerSystem Spec
  10.    11 Apr 2016 #10
    Join Date : Dec 2013
    Portsmouth Hampshire
    Posts : 1,868
    Windows 10 x86 14383 Insider Pro and Core 10240

    The batch file needs to be run as administrator, but heck, why believe everyone else's experience, without trying it first?

    HP Customer Support | HP® Customer Support


    תמיכה בלקוחות של HP | תמיכת הלקוחות של HP®‎

    (oops, I think that may have been in hebrew, its just support.hp.com/il-he/ as a web address)

    I believe have chatlines direct to support staff who may talk you through any issues you have. Best of luck.
      My ComputersSystem Spec

 
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