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  1. Joined : Feb 2016
    Posts : 6
    Windows 10
       19 Mar 2016 #1

    Black screen with cursor


    Living in Fear: Updated to Ten (Gateway SX-2800), it worked for a month.
    After an update came black screen with cursor. TenForum solution (3
    shutdowns before full start) and restart fixed. Updated video and other
    drivers. Another update event, happened again, this time auto fix did not
    fix. Advanced to system restore. Worked once. I was on a special project,
    feared same problem, so I left computer on for 2 weeks, no problem. Then
    was forced to restart with update. (BTW -sorry didn't mention I GET THE SIGN ON
    SCREEN EACH TIME , AND ENTER PASSWORD)
    then black screen - and now no fixes
    work, no restore points. Current status - active cursor, notifications and windows pop up
    over a black screen, addressing second monitor with blind keystrokes on and
    off works (evidenced by cursor), task manager opens (ctrl alt del) and
    seems fully functional. Lots of functions in task manager show stopped.
    Seems like desktop is there but screen is black. Any possible fix through
    task manager or by keystrokes?? tried all fixes found here. Help!!
    Last edited by NevRon; 20 Mar 2016 at 20:36.
      My System SpecsSystem Spec


  2. Joined : Feb 2016
    Posts : 6
    Windows 10
       02 Apr 2016 #2

    Tried all options from previous "black screen" posts. Still black with cursor and notifications pop up and ctr alt del opens manager window and it is functional. Anything I can do from there? One last possible resort, when using auto fix with 3 incomplete starts - in advanced option it says restore to earlier build. Is this a Windows 10 build, or does it mean restore to previous windows 7 OS? ?? Guess I need to try it as a last resort. Will hang in one more day before that. Thanks. Ron <><
      My System SpecsSystem Spec


  3. Joined : Apr 2015
    Posts : 9,150
    W10Prox64
       02 Apr 2016 #3

    NevRon said: View Post
    Tried all options from previous "black screen" posts. Still black with cursor and notifications pop up and ctr alt del opens manager window and it is functional. Anything I can do from there? One last possible resort, when using auto fix with 3 incomplete starts - in advanced option it says restore to earlier build. Is this a Windows 10 build, or does it mean restore to previous windows 7 OS? ?? Guess I need to try it as a last resort. Will hang in one more day before that. Thanks. Ron <><
    Hi NevRon and welcome to Tenforums.

    It would be helpful if you could give us a quick rundown of everything you've tried so far, and also fill in your system specs completely.

    Are you able to boot into safe mode?
    Do you have Fast Startup turned off?
      My System SpecsSystem Spec


  4. Joined : Feb 2016
    Posts : 6
    Windows 10
       05 Apr 2016 #4

    thanks simrick for response


    Have a Gateway SX2800-01 which has (had) Windows 7 Pro installed. Finally gave in to Window 10 upgrade prompting and said yes. Ten installed well to my surprise, it ran for several months. Then on an update it restarted to the sign in screen, password, then black screen with cursor. I found TenForums and possible solutions with my laptop.
    First try - partial boot 3 times - brought up auto fix - after running - chose restore point I had set in - IT WORKED.
    I updated the video driver just in case that was a cause of problem.
    The install update came up again. I held off for weeks. Finally gave in. Restarted with sign in screen - then black screen.
    Second try - 3 partial boots - fix screen options - one available earlier restore point showing -tried - DID NOT WORK THIS TIME- Black screen again.
    Third try - tried option 'start to safe mode' - Sign on screen - password -still BLACK SCREEN
    Tried (from TenForum) blind keystrokes to activate second monitor. It worked evidenced by cursor showing on second black screen (off -no cursor on second screen). Tried removing monitor and devices. The only option left from partial starts and auto fix, is to restore toan earlier Build - but I believe will likely give me another black screen.
    Observations - notification windows pop up on black screen (example: "your antivirus has been updated"). Ctrl alt del opens 'task manager' window over black screen. Tabs work showing active activities of files/programs.
    I don't know about fast start mode. Can that be accessed from task manager? Or something to get my desktop back?
      My System SpecsSystem Spec


  5. Joined : Apr 2015
    Posts : 9,150
    W10Prox64
       05 Apr 2016 #5

    This is a good one!
    I think we have to get you into your OS somehow, to disable Fast Startup.
    When you are at your black desktop, and seem to be logged in, can you try this please?

    Press WindowsKey+P, down arrow twice, and enter
      My System SpecsSystem Spec


  6. Joined : Feb 2016
    Posts : 6
    Windows 10
       09 Apr 2016 #6

    Tried again


    simrick said: View Post
    This is a good one!
    I think we have to get you into your OS somehow, to disable Fast Startup.
    When you are at your black desktop, and seem to be logged in, can you try this please?

    Press WindowsKey+P, down arrow twice, and enter
    I did blind keyboard entry as above. It changed the monitor setup as evidenced by the visible cursor (one screen or both screens) but nothing else changed.
    Is there a file showing for Fast Startup in Task Manager, which opens and functions with ctrl alt del, and shows files which are functioning and can be, started, stopped, etc.
      My System SpecsSystem Spec


  7. Joined : Oct 2013
    NW Florida
    Posts : 6,760
    Windows 10 Enterprise and Pro/Windows 7 Enterprise/Linux Mint
       10 Apr 2016 #7

    When you boot into windows and get the black screen with cursor, see if this will enable you to get in

    At the black screen, press the Ctrl key once on an attached physical keyboard. (You won’t see any visible change, but pressing the Ctrl key will place the cursor in the password box that you’re currently not able to see.)

    Now type the password of the user that just signed out and press Enter.This will sign you back into Windows and the desktop will appear.

    If you failed to sign in because you mistyped the password, press Enter once more. Then retype the password and press Enter." ...

    If you can get in and see, see if this helps

      My System SpecsSystem Spec


  8. Joined : Feb 2016
    Posts : 6
    Windows 10
       12 Apr 2016 #8

    sign in screen


    Sign in screen is always visible on boot up (standard boot or safe mode). Safe mode scrolls (visible). All previous problems and attempted fixes happen (black screen with cursor) after signing in with password.
      My System SpecsSystem Spec


  9. Joined : Apr 2015
    Posts : 9,150
    W10Prox64
       12 Apr 2016 #9

    NevRon said: View Post
    I did blind keyboard entry as above. It changed the monitor setup as evidenced by the visible cursor (one screen or both screens) but nothing else changed.
    Is there a file showing for Fast Startup in Task Manager, which opens and functions with ctrl alt del, and shows files which are functioning and can be, started, stopped, etc.
    No, unfortunately not. It's a registry setting.

    In Task Manager, have you tried ending the process explorer.exe and then running it again?


    Click image for larger version. 

Name:	task-manager02.PNG 
Views:	1 
Size:	62.4 KB 
ID:	74523


    Click image for larger version. 

Name:	task-manager03.PNG 
Views:	31 
Size:	28.4 KB 
ID:	74524
      My System SpecsSystem Spec


  10. Joined : Apr 2015
    Posts : 9,150
    W10Prox64
       12 Apr 2016 #10

    Here's another try:

    Press the Win Key + P
    You won't see this, but here is a screenshot of what comes up:

    Click image for larger version. 

Name:	win+p.PNG 
Views:	1 
Size:	90.2 KB 
ID:	74527

    The first time you press the TAB key, you will be selecting #1. We want to press the TAB key 4 times, which will select the "second screen only". Watch your second screen as you press the tab key, to see if the desktop shows during any of the other selections. Once you've pressed it 4 times, and you're on second screen only, hit enter. If you can see your desktop on the second screen at this point, then we can at least get in and uninstall that update , whatever it is.

    Here are tutorials to uninstall WUs and how to hide them so they don't install again.

    Windows Update - Uninstall in Windows 10 - Windows 10 Forums

    Windows Updates - Hide or Show in Windows 10 - Windows 10 Forums

    .
      My System SpecsSystem Spec


 
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