Windows 10: Windows 10 Upgrade failed to install network protocols

  1.    11 Mar 2016 #1

    Windows 10 Upgrade failed to install network protocols

    I just finished performing my Winows 10 free upgrade from Windows 7. Under windows 7 I was connected to my home network using two NIC 1GB cards bridged together. After the upgrade I find that I don't have internet access because I have no connectivity. This lack of connectivity is reported as:

    One or more network protocols are missing from this computer

    What caused this? How do I fix it without internet? What else is broken?

    Thank you.

    J Leavitt
      My ComputerSystem Spec

  2. sml156's Avatar
    Posts : 667
    Microsoft Windows 10 Pro 64-bit
       11 Mar 2016 #2

    Your either going to have to go to your mother board manufacturer or Lan card manufacturer's web site and download them. You could also try some or all of the solution's on this thread
    One or more network protocols are missing, solution

    As for the One or more network protocols are missing from this computer message I think there is a bug in Windows 10 and at this point in time you can't get rid of it but your network card will work.
      My ComputerSystem Spec

  3.    12 Mar 2016 #3

    Old Drivers

    Thank you for your input. I contacted Micorsoft Support and rolled back the upgrade. He then remoted in and inspected my system. You were right, he was concerned by the two built in NICs on the motherboard and it turns out that they are the problem. The motherboard was built by Intel and it's so old that they are not going to update the drivers. While I was on Windows 7 he had me install all of the updates including the optional ones just in case there was an updated driver among them. I then re-upgraded Windows 10, but still had the same problem.

    My plan is to purchase two NICS and install them in two empty PCI slots that I just happen to have.

    I hope this works...I'll know in a few hours.
      My ComputerSystem Spec

  4. sml156's Avatar
    Posts : 667
    Microsoft Windows 10 Pro 64-bit
       13 Mar 2016 #4

    You might be able to find the drivers for your lan card if you can find what chipset it is using.

    Usually I would use a live CD or DVD of linux and open a terminal and use the command lspci for a PCI card or lsusb for a USB card, If that sounds like a bit more work than you want to do you could try a Windows program to find it although Linux in my opinion is better at it.

    Try this program PCI-Z

    PCI-Z is a freeware lightweight system utility designed to provide information about (unknown) PCI (PCI-E, PCI-X...) devices and helps you find appropriate device drivers.

    Run it then right click on the lan card select copy then select device and paste it into google search

    Click image for larger version. 

Name:	PCI device.jpg 
Views:	1 
Size:	169.4 KB 
ID:	69233

    Good Luck
      My ComputerSystem Spec

  5. dencal's Avatar
    Posts : 2,824
    W10 Pro + W10 Preview
       13 Mar 2016 #5

    In Device Manager click on Network Adapter....right click then disable, then can do this on both Wi-Fi and Ethernet.
      My ComputersSystem Spec


Related Threads
Solved Network Protocols in Network and Sharing
Problem trying to connect to internet on laptop, but all working as normal on desktop. Investigations or more Network Protocols are missing on this computer, also Windows sockets registry entries required for network connectivity...
Missing Network Protocols Windows 10 in Network and Sharing
What can be done about "Missing Network Protocols", Windows 10 both computers/laptops?
I tried to download it, but it has been downloading for 24 hours and seems stuck on 58% downloaded. Help
One or more network protocols are missing on this computer Restore network protocols to default settings Yesterday I upgraded my previous build of Win 10 Pro (64bit) to the new 1155 build. I had failed to uninstall either bitdefender or...
Maybe someone can push me in the right direction to a fix ? Or should I buy a new computer? Today I decided to accept Microsoft's invitation to download and upgrade my windows 7 pro, unfortunately, it didn't go so smoothly as I had hoped it...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 05:25.
Find Us