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  1. Joined : Mar 2016
    Posts : 3
    Windows 10
       05 Mar 2016 #1

    Upgraded to Windows 10 from Windows 7, but Will not Activate!


    Hi,

    A couple of months ago I decided to finally upgrade from Windows 7 to Windows 10. I didn't do a clean install, I just went through the upgrade process.

    Everything went smoothly, and I've been loving everything about windows 10 since then, but today it started to warn me that my license is about to expire. I was under the impression the license from my Windows 7 would be transferred over.

    This is what my update and security screen looks like...




    When I click activate it just does this...




    And nothing happens. When I go to change the product key, and I put in my windows 10 license code they gave me.


    I get a different error if i put in my windows 7 license code.

    I don't know what to do. I'm frustrated by this. I was under the impression that this was a free upgrade, and now I feel like I'm going to have to buy a new license.

    any help or advice is MUCH appreciated.
    Attached Thumbnails Attached Thumbnails 643eac05f9ae2c0aa107bb07e0988b2c.png  
      My System SpecsSystem Spec


  2. Joined : Mar 2016
    Posts : 3
    Windows 10
       05 Mar 2016 #2

    Okay, just a small update. I found this thread, where someone was having the same issue.

    In Andre Da Costa's final response, he provided another product key to try. (YTMG3-N6DKC-DKB77-7M9GH-8HVX7) I tried it, and it worked! I couldn't believe it and I don't understand it. Is this a legit key, or is this some kind of piracy that might cause me trouble?

    Since it came from the official microsoft forum, I am hopeful that this was a legit solution and that I have a valid license. I am not trying to pirate the software, I was a legit owner of windows 7 and I was promised a free upgrade, but Microsoft refused to honor that license after pushing me into the upgrade!

    I appreciate any info you may have.

    Thanks!
      My System SpecsSystem Spec


  3. Joined : Dec 2015
    Posts : 2,429
    Windows10
       05 Mar 2016 #3

    pballkid29 said: View Post
    Okay, just a small update. I found this thread, where someone was having the same issue.

    In Andre Da Costa's final response, he provided another product key to try. (YTMG3-N6DKC-DKB77-7M9GH-8HVX7) I tried it, and it worked! I couldn't believe it and I don't understand it. Is this a legit key, or is this some kind of piracy that might cause me trouble?

    Since it came from the official microsoft forum, I am hopeful that this was a legit solution and that I have a valid license. I am not trying to pirate the software, I was a legit owner of windows 7 and I was promised a free upgrade, but Microsoft refused to honor that license after pushing me into the upgrade!

    I appreciate any info you may have.

    Thanks!
    No need to worry - that is just a generic key that probably just forced windows to check your pc on its activation servers.

    I have same generic key.

    Note : are you running version 10586 (run winver). Latest version is 10586 which would explain why 7 key did not work/f still on 10240.
      My System SpecsSystem Spec

  4.    06 Mar 2016 #4

    The -H8Q99 key was incorrectly distributed as a generic in 10240 - that was corrected to the -8HVX7 key subsequently.

    The problem with the former is that it is a volume licence key and Windows keeps looking for a KMS server to activate it (as VL is not part of digital entitlement) - that is an offline method (ie. LAN not WAN)
    Now that the retail generic key is installed it uses the online (WAN) activation method and thus activation is successful based on the original upgrade stored at MS.

    Hope it makes sense the way I explained...
      My System SpecsSystem Spec


  5. Joined : Dec 2015
    Posts : 2,429
    Windows10
       07 Mar 2016 #5

    Superfly said: View Post
    The -H8Q99 key was incorrectly distributed as a generic in 10240 - that was corrected to the -8HVX7 key subsequently.

    The problem with the former is that it is a volume licence key and Windows keeps looking for a KMS server to activate it (as VL is not part of digital entitlement) - that is an offline method (ie. LAN not WAN)
    Now that the retail generic key is installed it uses the online (WAN) activation method and thus activation is successful based on the original upgrade stored at MS.

    Hope it makes sense the way I explained...
    Nice explanation.
      My System SpecsSystem Spec


  6. Joined : Mar 2016
    Posts : 8
    windows10
       07 Mar 2016 #6

    I have all the same errors as above - I am on Windows 10 Home - my product key ends in 8HVX7 - the above fix does not work for me
    I am on dell laptop XPS L501X
    any ideas appreciated please
      My System SpecsSystem Spec


  7. Joined : Jul 2015
    Posts : 6,858
    Windows 10 Pro
       07 Mar 2016 #7

    orangeanorak said: View Post
    any ideas appreciated please
    Just the same idea that was posted in your first thread on this problem....

    From an elevated ("run as administrator") command prompt type:
    slmgr /dlv


    Post the results here and we can help you more.
      My System SpecsSystem Spec


  8. Joined : Mar 2016
    Posts : 8
    windows10
       07 Mar 2016 #8

    Click image for larger version. 

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      My System SpecsSystem Spec


  9. Joined : Jul 2015
    Posts : 6,858
    Windows 10 Pro
       07 Mar 2016 #9

    Thanks! We have ruled out that your problem with activation is due to attempted KMS activation because the activation method shown is what is normal. Next, please run showkeyplus from this forum:
    Showkey - Windows 10 Forums

    If you click on the product keys they will blank out and then you can post the result, please.

    EDIT: I just noticed you are on build 10240. Pretty much for any other attempted fix to work you are going to have to upgrade to build 10586. But - don't do that until we get the results of Showkey.

    Also see here for that error code:
    http://answers.microsoft.com/en-us/w...e-fc9f42c3deb2

    They suggest just hitting the activate windows button over and over again.
      My System SpecsSystem Spec

  10.    07 Mar 2016 #10

    I think it may be a networking issue that's preventing the installation ID getting through to MS - turn off AV/Firewall temporarily and try again.
      My System SpecsSystem Spec


 
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