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  1.    01 Mar 2016 #1
    Join Date : Sep 2015
    Posts : 19
    windows 10

    KB3140743 fails to update


    I am having an issue installing KB3140743 on my Windows 10 computer. At the suggestion of another user I am starting a new thread in the hopes that I can get this issue resolved. (Cumulative Update for Windows 10 Version 1511 KB3140743)

    For reference here was the post I made:
    Hello Everyone,

    I cannot seem to update my computer via KB3140743. I have tried doing this from Windows Update and the standalone installer. It appears that it is working but when I restart the computer it eventually says that the update failed to install and undoes whatever changes it has made. I am not sure where to look to get more information. The other update that came today did install (KB3139907).

    I am running windows 10 Pro - 64-bit. If you want other system specs let me know. I never have had an issue with an update not installing since I upgraded.

    Thanks for any assistance you can provide.
    Things I have tried per recommendations:

    • sfc /scannow - issues were detected and repaired however this did not resolve the issue
    • Dism - Did the ScanHealth and RestoreHealth commands. They ran ok with no indications of issues but unfortunately did not solve the issue.


    Thanks in advance for other suggestions or ways to solve this issue.

    Mark
      My ComputerSystem Spec
  2.    01 Mar 2016 #2
    Join Date : Apr 2015
    Posts : 13,001
    W10Prox64

    Hi Mark.
    Please have a look in the following location for the error log file.
    C:\$WINDOWS.~BT\Sources\Panther\setuperr.log
    If it's there, please post it here with "CODE" brackets -using the # icon (above) to wrap it; i.e.
    Code:
     logfile
    Thanks.
      My ComputerSystem Spec
  3.    01 Mar 2016 #3
    Join Date : Sep 2015
    Posts : 19
    windows 10
    Thread Starter

    Quote Originally Posted by simrick View Post
    Hi Mark.
    Please have a look in the following location for the error log file.
    C:\$WINDOWS.~BT\Sources\Panther\setuperr.log
    If it's there, please post it here with "CODE" brackets -using the # icon (above) to wrap it; i.e.
    Code:
     logfile
    Thanks.
    I could not find the path you mentioned but this was in the main windows folder on the C: Drive:

    Code:
    Warning:
    dispci.dll:  DispCITempDisableAndSetErrorCode: CM_Disable_DevNode failed with error 0x00000013.
    ***
    Warning:
    BthMig: No BthPort migration information found
    ***
    Warning:
    BthMig: No HidBth migration information found
    ***
    Warning:
    BthMig: Failed to find a match
    ***
      My ComputerSystem Spec
  4.    01 Mar 2016 #4
    Join Date : Sep 2015
    Posts : 19
    windows 10
    Thread Starter

    Thanks for your assistance btw. Heading off to bed, have to work early but I will look at the thread tomorrow.
      My ComputerSystem Spec
  5.    01 Mar 2016 #5
    Join Date : Apr 2015
    Posts : 13,001
    W10Prox64

    Sounds good. I will be doing the same shortly.
      My ComputerSystem Spec
  6.    01 Mar 2016 #6
    Join Date : Sep 2015
    Posts : 19
    windows 10
    Thread Starter

    I did try a clean boot as well but this did not work either.
      My ComputerSystem Spec
  7.    01 Mar 2016 #7
    Join Date : Apr 2015
    Posts : 13,001
    W10Prox64

    Oops! Sorry - that location I mentioned would be for an Insider build. Sorry about that.
    Hmmm..let's see...
    dispci.dll is a Microsoft Display Class Installer; 0x13 indicates a write error/write protect error of some sort
    The rest are related to bluetooth.

    Any BT devices connected that you can get rid of temporarily? Or phone software which installs BT-related drivers?

    EDIT: Did you/can you also try it with Norton removed?
    Last edited by simrick; 01 Mar 2016 at 23:42. Reason: added Norton info
      My ComputerSystem Spec
  8.    02 Mar 2016 #8
    Join Date : Aug 2015
    Melbourne
    Posts : 225
    Win 10 Pro X64

    Try to start the built in Windows firewall even if not using it normally as seems without it Win 10 is not happy to update. Go to Services and if Windows Firewall is disabled set it to manual and start it and try to update again. You can disable it once done and restarted but will have to re-enable it for updates
      My ComputerSystem Spec
  9.    02 Mar 2016 #9
    Join Date : Aug 2015
    Maine
    Posts : 40,237
    Windows10Pro 64Bit

    Quote Originally Posted by shimshom View Post
    Try to start the built in Windows firewall even if not using it normally as seems without it Win 10 is not happy to update. Go to Services and if Windows Firewall is disabled set it to manual and start it and try to update again. You can disable it once done and restarted but will have to re-enable it for updates
    Well I run Nortons firewall, and in my services, I have the Windows Firewall set to Automatic. Then when Windows sees Nortons firewall wall installed, Windows allows Norton control, and turns Windows Firewall off. Even thou its ON in services.
    So your idea might be correct, but maybe the user should check his setting in services, and see how it is configured.
    Just a suggestion.... still might have other problems causing his update error.
      My ComputersSystem Spec
  10.    02 Mar 2016 #10
    Join Date : Sep 2015
    Posts : 19
    windows 10
    Thread Starter

    I am at work now but I did a clean boot last night which also included disabling Norton (preventing it from running). I believe I am set-up as OldMike indicated but would need to check. I honestly don't believe it is Norton causing this. I am fairly good at problem solving but this one just has me stuck. Perhaps it is a signal that I should do a fresh install but I would like to avoid that if I can.

    Are there error logs in windows 10 that show what happened if the update failed? If so where are they?
      My ComputerSystem Spec

 
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