Failed Activation

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  1. Posts : 44
    Window 10 home
       #1

    Failed Activation


    Can't find contact info to help me activate win 10 pro. Upgraded from a retail 8.1 version. Can't log in to microsot account, forgot password and ms does not recognize my email addy. I upgraded my desktop with new power supply and mother board. Kept my ssd drive.
    Last edited by gladstone; 31 Jan 2016 at 08:22. Reason: to Add information
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  2. Posts : 17,347
    Windows 11 Pro
       #2

    What version was the Windows 8.1? Was it activated? Do you have the product key for it?
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  3. Posts : 44
    Window 10 home
    Thread Starter
       #3

    Yes I have aproduct key. It is 8.1 Pro. Thanks, windows had "change product key" grayed out.
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  4. Posts : 13,672
    Windows10
       #4

    gladstone said:
    Yes I have aproduct key. It is 8.1 Pro. Thanks, windows had "change product key" grayed out.
    Well it would certainly deactivate when you changed mobo.

    I am puzzled - you say the change product key is greyed out but you also say you cannot login - so how did you get to the activation menu?

    If you did manage to login, have you logged in with admin rights?
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  5. Posts : 44
    Window 10 home
    Thread Starter
       #5

    Failed Activation-act6ivision.jpgFailed Activation-settuingdf.jpg
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  6. Posts : 44
    Window 10 home
    Thread Starter
       #6

    Second window ontop. Note message at bottom of second screen shot.



    Failed Activation-act6ivision.jpgFailed Activation-settuingdf.jpg
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  7. Posts : 17,347
    Windows 11 Pro
       #7

    Doesn't look like change product key is greyed out to me. Can you open an elevated ("run as administrator") command prompt? If so you can try entering:

    slmgr /ipk <your Windows 8.1 product key here>

    slmgr /ato

    The first command will insert the product key, and the second command will trigger the online activation (have to be connected to internet to run it).
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  8. Posts : 44
    Window 10 home
    Thread Starter
       #8

    Thanks....will try as you suggest.
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  9. Posts : 44
    Window 10 home
    Thread Starter
       #9

    Failed Activation-ashampoo_snap_2016.01.31_21h42m49s_004_.jpg
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  10. Posts : 17,347
    Windows 11 Pro
       #10

    So what you are going to have to do now is install Windows 8.1 Professional on the new motherboard and use phone activation to activate it. I would capture the genuineticket.xml file while you are on Windows 8.1 as a backup:
    Clean Install Windows 10 Directly without having to Upgrade First - Windows 10 Forums

    After you get an activated Windows 8.1 Pro on that motherboard, then you can go back and activate the Windows 10 Pro that was moved to it.

    Remember, Microsoft only offered to upgrade existing devices running Windows 7/8/8.1 to Windows 10 for free. They never offered to transfer Windows 10 to new devices (motherboards) for free.
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