Windows 10: Failed Activation Solved

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  1.    31 Jan 2016 #1

    Failed Activation


    Can't find contact info to help me activate win 10 pro. Upgraded from a retail 8.1 version. Can't log in to microsot account, forgot password and ms does not recognize my email addy. I upgraded my desktop with new power supply and mother board. Kept my ssd drive.
    Last edited by gladstone; 31 Jan 2016 at 09:22. Reason: to Add information
      My ComputerSystem Spec

  2.    31 Jan 2016 #2

    What version was the Windows 8.1? Was it activated? Do you have the product key for it?
      My ComputerSystem Spec

  3.    31 Jan 2016 #3

    Yes I have aproduct key. It is 8.1 Pro. Thanks, windows had "change product key" grayed out.
      My ComputerSystem Spec

  4.    31 Jan 2016 #4

    gladstone said: View Post
    Yes I have aproduct key. It is 8.1 Pro. Thanks, windows had "change product key" grayed out.
    Well it would certainly deactivate when you changed mobo.

    I am puzzled - you say the change product key is greyed out but you also say you cannot login - so how did you get to the activation menu?

    If you did manage to login, have you logged in with admin rights?
      My ComputerSystem Spec

  5.    31 Jan 2016 #5

    Click image for larger version. 

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  6.    31 Jan 2016 #6

    Second window ontop. Note message at bottom of second screen shot.



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  7.    31 Jan 2016 #7

    Doesn't look like change product key is greyed out to me. Can you open an elevated ("run as administrator") command prompt? If so you can try entering:

    slmgr /ipk <your Windows 8.1 product key here>

    slmgr /ato

    The first command will insert the product key, and the second command will trigger the online activation (have to be connected to internet to run it).
      My ComputerSystem Spec

  8.    31 Jan 2016 #8

    Thanks....will try as you suggest.
      My ComputerSystem Spec

  9.    31 Jan 2016 #9

    Click image for larger version. 

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  10.    31 Jan 2016 #10

    So what you are going to have to do now is install Windows 8.1 Professional on the new motherboard and use phone activation to activate it. I would capture the genuineticket.xml file while you are on Windows 8.1 as a backup:
    Clean Install Windows 10 Directly without having to Upgrade First - Windows 10 Forums

    After you get an activated Windows 8.1 Pro on that motherboard, then you can go back and activate the Windows 10 Pro that was moved to it.

    Remember, Microsoft only offered to upgrade existing devices running Windows 7/8/8.1 to Windows 10 for free. They never offered to transfer Windows 10 to new devices (motherboards) for free.
      My ComputerSystem Spec


 
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