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Windows won't update, locks computer up
I've been working on my wife's computer that has had Win10 for the last several months. Her computer completely refuses to update Windows anymore. The updates will get stuck downloading at 0% even overnight and it uses up so much of the system resources that the computer slows to a crawl, taking ages to respond to any action, if it does at all.
Things I've tried:
1) Clearing out the Software Distribution folder
2) System restore
3) Windows update troubleshooter
4) Completely reinstalling Win10 via the Reset option in the Recovery menu (choosing to delete all files and programs)
The computer still locks up when trying to download any Win10 updates. The computer is a reasonably new desktop with 16GB of RAM and an AMD 8-core processor (I can get the more specific specs off of it if necessary).
Thanks in advance for your help.