1.    19 Nov 2015 #1
    Join Date : Aug 2015
    Posts : 5
    Windows 7

    Unable to install KB3105213


    Hi

    I have tried to update KB3105213 using Windows Update and it appears to run through but eventually comes up with an error "Failed to install 19/11/2015" I am running on an HP Envy 700-060 EA desktop.

    I have disabled my anti virus Panda and the Windows Firewall and Malwarebytes. and tried to install the update again with the same result.

    I copied the update file on to a memory stick and tried to install it from the stick again with the same result.

    I have managed to create a log file for Windows Update but I'm not sure how to make sense of it.

    Does anyone have any experience of this problem or of a workaround?


    Regards

    Jules
      My ComputerSystem Spec
  2.    20 Nov 2015 #2
    Join Date : Oct 2015
    Chandigarh,India
    Posts : 306
    Windows 10

    Quote Originally Posted by Happydaze View Post
    Hi

    I copied the update file on to a memory stick and tried to install it from the stick again with the same result.



    Does anyone have any experience of this problem or of a workaround?


    Regards

    Jules
    By this, do you mean you have an .MSU file which was downloaded from the catalog
      My ComputerSystem Spec
  3.    20 Nov 2015 #3
    Join Date : Aug 2015
    Posts : 5
    Windows 7
    Thread Starter

    Hello

    Yes it is an MSU file that I found on a Microsoft site. Can't remember where though.

    File name is windows10.0-kb3105213-x64_91e14ff09eba6211ad11baa59182d1770a94d753

    Size 540,193,908 bytes

    Regards

    Jules
      My ComputerSystem Spec
  4.    23 Nov 2015 #4
    Join Date : Aug 2015
    Posts : 5
    Windows 7
    Thread Starter

    Does anyone have any ideas on an approach to troubleshoot this issue?
      My ComputerSystem Spec
  5.    24 Nov 2015 #5
    Join Date : Oct 2015
    Chandigarh,India
    Posts : 306
    Windows 10

    Quote Originally Posted by Happydaze View Post
    Does anyone have any ideas on an approach to troubleshoot this issue?
    Reset Windows updates and check if it helps:
    https://www.tenforums.com/tutorials/2...dows-10-a.html
      My ComputerSystem Spec
  6.    24 Nov 2015 #6
    Join Date : Aug 2015
    Posts : 5
    Windows 7
    Thread Starter

    Thanks for that Sumitdhiman.

    I downloaded the batch file and ran it. It seemed to work OK

    But sadly when I retried to install update KB3105213 I got the same problem- "We couldn't complete the update. Undoing changes"
      My ComputerSystem Spec

 


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