Windows 10: Not receiving the Windows 10 Fall Update (1511) - here's MS tech reply

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  1.    13 Nov 2015 #1

    Not receiving the Windows 10 Fall Update (1511) - here's MS tech reply


    Hi,

    I've been frustrated by not receiving the new Windows 10 Fall Update (i.e. 1511) over the last couple of days via the Updates function in Windows 10 Home.

    I don't want to go down the clean install route by downloading the ISO etc, because I've been through installing Windows 10 from scratch a few times over the last month since I built the PC, and I can't facing doing again. Anyway, afaik, I should get the Update through the official channel, but it's not there.

    So I called MS Tech Support in USA (I'm in Scotland, UK) and they said that the fall update is only being offered to people who have upgraded to Windows 10 from a previous version of Windows, and that because I have a clean install, the MS servers don't recognise my product key (which is a totally legit retail home version). They recognise this is an issue for MS but they have not resolution...

    Has anyone else come up against this problem?

    Alex
      My ComputerSystem Spec


  2. Posts : 36
    Windows 10 Pro x64 w/ Start 10
       13 Nov 2015 #2

    Google "Microsoft tech bench Windows 10" and there's an .iso on Microsoft's website that will do the upgrade. The update didn't show up on any of my PCs (home or work), so I figure they must be releasing it in phases. I downloaded the .iso and have done two successful upgrades so far -- apps, files, and settings intact.
      My ComputerSystem Spec

  3.    13 Nov 2015 #3

    kjlkjadfasdfasd said: View Post
    Google "Microsoft tech bench Windows 10" and there's an .iso on Microsoft's website that will do the upgrade. The update didn't show up on any of my PCs (home or work), so I figure they must be releasing it in phases. I downloaded the .iso and have done two successful upgrades so far -- apps, files, and settings intact.
    Thanks for the tip. I will wait until my patience runs out and go down the .iso route as you suggest. I'm somewhat bemused by MS's response, though. The lady in the tech support call centre said that I would have to buy another product key if I wanted the update, which surely can't be right.

    Anyway, give it day or two and head for the .iso (once I've created an image of my current system, that is!)

    Thanks again,

    Alex.
      My ComputerSystem Spec

  4. jds63's Avatar
    Posts : 3,110
    Windows 10 Pro 64 bit
       13 Nov 2015 #4

    alexberry said: View Post
    Hi,

    I've been frustrated by not receiving the new Windows 10 Fall Update (i.e. 1511) over the last couple of days via the Updates function in Windows 10 Home.

    I don't want to go down the clean install route by downloading the ISO etc, because I've been through installing Windows 10 from scratch a few times over the last month since I built the PC, and I can't facing doing again. Anyway, afaik, I should get the Update through the official channel, but it's not there.

    So I called MS Tech Support in USA (I'm in Scotland, UK) and they said that the fall update is only being offered to people who have upgraded to Windows 10 from a previous version of Windows, and that because I have a clean install, the MS servers don't recognise my product key (which is a totally legit retail home version). They recognise this is an issue for MS but they have not resolution...

    Has anyone else come up against this problem?

    Alex
    I am not receiving it either, i have Pro Version 64 bit. Many people here did a clean install after the upgrade and i am sure they received the update, so that makes no sense as they allow you to do a clean install after the upgrade. Guess the reasons i have not yet went that route of calling them (MS Support).
      My ComputerSystem Spec

  5. essenbe's Avatar
    Posts : 11,359
    Windows 10 Pro and Windows 10 Pro Insider
       13 Nov 2015 #5

    You don't have to do a clean install. Download the Techbench ISO for your version (https://www.microsoft.com/en-us/soft...load/techbench), mount the ISO and run setup. It will upgrade you to the new version. The only programs I lost are CPUz and Speccy.
      My ComputersSystem Spec

  6. jds63's Avatar
    Posts : 3,110
    Windows 10 Pro 64 bit
       13 Nov 2015 #6

    Also be if you did your original upgrade 31 days or less it won't download update yet, so you still will have the ability to rollback to older OS as MS has that in it's facts.

    http://www.askvg.com/fix-windows-10-...your-computer/
      My ComputerSystem Spec

  7.    13 Nov 2015 #7

    jds63 said: View Post
    Also be if you did your original upgrade 31 days or less it won't download update yet, so you still will have the ability to rollback to older OS as MS has that in it's facts.

    http://www.askvg.com/fix-windows-10-...your-computer/
    Thanks for all the replies. It looks like the ISO option is the way to go... I had a look, and there appears to be versions of windows in a list from which I need to select. I have the full retail version of Windows 10 Home x64. I presume it's the 'Windows 10' option I should choose rather than those with the various letters after the name.

    Just to be clear, my PC is a new build with a clean install of Windows 10. It never had a previous version of windows on it, so I didn't think the 31 days restriction would apply...
      My ComputerSystem Spec

  8. jds63's Avatar
    Posts : 3,110
    Windows 10 Pro 64 bit
       13 Nov 2015 #8

    alexberry said: View Post
    Thanks for all the replies. It looks like the ISO option is the way to go... I had a look, and there appears to be versions of windows in a list from which I need to select. I have the full retail version of Windows 10 Home x64. I presume it's the 'Windows 10' option I should choose rather than those with the various letters after the name.

    Just to be clear, my PC is a new build with a clean install of Windows 10. It never had a previous version of windows on it, so I didn't think the 31 days restriction would apply...
    All version are included in the media creation tool way, it should choose the correct bit 64 or 32 bit, do not check the Windows 10 N version, just plain Windows 10. All version i mean Home, Pro
      My ComputerSystem Spec

  9. davidhk's Avatar
    Posts : 5,227
    windows 10 Home threshold2
       13 Nov 2015 #9

    alexberry said: View Post
    Thanks for all the replies. It looks like the ISO option is the way to go... I had a look, and there appears to be versions of windows in a list from which I need to select. I have the full retail version of Windows 10 Home x64. I presume it's the 'Windows 10' option I should choose rather than those with the various letters after the name.

    Just to be clear, my PC is a new build with a clean install of Windows 10. It never had a previous version of windows on it, so I didn't think the 31 days restriction would apply...
    If you use the new Media Creation Tool as I did, you don't even have to choose the bit version, language , or Windows edition. It gives you what your computer is setup for.
    http://www.microsoft.com/en-us/softw...load/windows10

    See this screenshot. It automatically makes the selection for me.
    Click image for larger version. 

Name:	Media Creation Tool.jpg 
Views:	6 
Size:	138.3 KB 
ID:	47941
      My ComputerSystem Spec

  10. essenbe's Avatar
    Posts : 11,359
    Windows 10 Pro and Windows 10 Pro Insider
       13 Nov 2015 #10

    jds63 said: View Post
    All version are included in the media creation tool way, it should choose the correct bit 64 or 32 bit, do not check the Windows 10 N version, just plain Windows 10. All version i mean Home, Pro
    The Windows 10 N version is for European Union Residents, which I believe he is. Download whatever version you have now.
      My ComputersSystem Spec


 
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