1.    21 Oct 2015 #1
    Join Date : Sep 2015
    Amersham
    Posts : 29
    Windows 10 Home

    Laptop not restarting fater latest Windows Update


    My Win 10 Build 10240 laptop installed a new windows update over night (sorry do not know KB number) and then when I tried to restart as required it will no longer boot up. Initially it restarted into Windows but none of the modern apps worked, and when I tried another restart it now sticks after the initial Windows Logo screen it goes to a black screen with only the mouse pointer showing. I have tried several times to restart but it always sticks at same point.

    I am away from home without access to recovery media - Is there anyway I can boot to recovery mode to try to run System Restore? Or any other suggestions on how to fix the boot issues?
    Last edited by balein; 21 Oct 2015 at 04:17.
      My ComputerSystem Spec
  2.    21 Oct 2015 #2
    Join Date : Aug 2015
    Posts : 17
    Windows 10

    a way to spawn recovery mode without media is to unplug the computer (or pull out your battery) a few times in a row during successive boot ups. 2 or 3 times should do it. then try running the startup repair from advanced options.
      My ComputerSystem Spec
  3.    21 Oct 2015 #3
    Join Date : Sep 2015
    Amersham
    Posts : 29
    Windows 10 Home
    Thread Starter

    I will try tonight - unfortunately I never get as far as the advanced startup options - is there some way I can force these to come up?
      My ComputerSystem Spec
  4.    21 Oct 2015 #4
    Join Date : Jul 2014
    UK
    Posts : 19,182
    Windows 10

    Hi,
    You need to force power it off just before it gets to the windows logo part (press and hold power button), repeat this 2 or 3 times

    After doing this windows will tell you it has problems starting and offer the recovery options
      My ComputerSystem Spec
  5.    21 Oct 2015 #5
    Join Date : Sep 2015
    Amersham
    Posts : 29
    Windows 10 Home
    Thread Starter

    Thanks - that eventually worked and booted into the recovery options, which then let me run the System Restore from a restore point made last Sunday. After a lot of disk activity it informed me that System Restore had been unsuccessful and rebooted, however when windows restarted I got a message in an "old style" windows message box that System Restore had been successful and the laptop is now working OK apart from a few modern apps which are just updated through Windows Store. Thanks for the help to get me out of this problem.
      My ComputerSystem Spec

 


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