Win10 store freezes when I click "I have a windows 10 Pro Product key"


  1. Posts : 29
    Windows 10
       #1

    Win10 store freezes when I click "I have a windows 10 Pro Product key"


    The Problem:
    I am trying to upgrade my new laptop from the home edition it came with to the pro edition with a key that I already have. So I went to "settings app>Update & Security>Activation>Go To Store" When It opens the store I click on "I have a windows 10 Pro Product key" below the button that says "99.99". When I do this the windows store freezes completely and I have to use Task Manager to kill it. (Pressing the "99.99" button also has the same effect, but that is not what I wish to do) However for some reason pressing Alt+F4 will unfreeze the store as if something is refusing to load when those buttons are pressed.

    What I Have Done:
    I have restarted the computer multiple times.
    Changed networks.
    Not sure what else to do.

    Any help will be greatly appreciated!
      My Computer


  2. Posts : 463
    Windows 10 Home and Pro
       #2

    There has been a store app problem, but MS should have released a fix. Make sure Windows is updated to ensure you got it.

    Run this: DISM - Repair Windows 10 Image - Windows 10 Forums
    then run this: SFC Command - Run in Windows 10 - Windows 10 Forums
    restart, and run the last tutorial (SFC) once more only if it found errors the first time you ran it.
      My Computer


  3. Posts : 463
    Windows 10 Home and Pro
       #3

    You can try this app troubleshooter: Run the troubleshooter for Windows apps - Windows Help -
      My Computer


  4. Posts : 29
    Windows 10
    Thread Starter
       #4

    DustSailor said:
    There has been a store app problem, but MS should have released a fix. Make sure Windows is updated to ensure you got it.

    Run this: DISM - Repair Windows 10 Image - Windows 10 Forums
    then run this: SFC Command - Run in Windows 10 - Windows 10 Forums
    restart, and run the last tutorial (SFC) once more only if it found errors the first time you ran it.
    My windows is up to date. I will run DISM and SFC and report back.
    Win10 store freezes when I click "I have a windows 10 Pro Product key"-up-date.png
      My Computer


  5. Posts : 29
    Windows 10
    Thread Starter
       #5

    Neither of the commands resulted in any errors. I will run the troubleshooter and report back.
      My Computer


  6. Posts : 29
    Windows 10
    Thread Starter
       #6

    The troubleshooter found no issues.
      My Computer


  7. Posts : 463
    Windows 10 Home and Pro
       #7
      My Computer


  8. Posts : 29
    Windows 10
    Thread Starter
       #8

    I figured it out. The UAC prompt was refusing to show up, so I had to temporarily disable UAC.

    Thanks for your guys's help though!
      My Computer


  9. Posts : 463
    Windows 10 Home and Pro
       #9

    Strange, lol. So you disabled it, then set it back to default? Thanks for posting back your solution!
      My Computer


  10. Posts : 29
    Windows 10
    Thread Starter
       #10

    DustSailor said:
    Strange, lol. So you disabled it, then set it back to default? Thanks for posting back your solution!
    You're welcome. My gut was telling me something was failing to load, guess I was right.
      My Computer


 

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