1. Joined : May 2015
    USA
    Posts : 29
    Windows 10
       24 Sep 2015 #1

    Win10 store freezes when I click "I have a windows 10 Pro Product key"


    The Problem:
    I am trying to upgrade my new laptop from the home edition it came with to the pro edition with a key that I already have. So I went to "settings app>Update & Security>Activation>Go To Store" When It opens the store I click on "I have a windows 10 Pro Product key" below the button that says "99.99". When I do this the windows store freezes completely and I have to use Task Manager to kill it. (Pressing the "99.99" button also has the same effect, but that is not what I wish to do) However for some reason pressing Alt+F4 will unfreeze the store as if something is refusing to load when those buttons are pressed.

    What I Have Done:
    I have restarted the computer multiple times.
    Changed networks.
    Not sure what else to do.

    Any help will be greatly appreciated!
      My System SpecsSystem Spec


  2. Joined : Jan 2015
    SoCal, USA
    Posts : 463
    Windows 10 Home and Pro
       24 Sep 2015 #2

    There has been a store app problem, but MS should have released a fix. Make sure Windows is updated to ensure you got it.

    Run this: DISM - Repair Windows 10 Image - Windows 10 Forums
    then run this: SFC Command - Run in Windows 10 - Windows 10 Forums
    restart, and run the last tutorial (SFC) once more only if it found errors the first time you ran it.
      My System SpecsSystem Spec


  3. Joined : Jan 2015
    SoCal, USA
    Posts : 463
    Windows 10 Home and Pro
       24 Sep 2015 #3

    You can try this app troubleshooter: Run the troubleshooter for Windows apps - Windows Help -
      My System SpecsSystem Spec


  4. Joined : May 2015
    USA
    Posts : 29
    Windows 10
       24 Sep 2015 #4

    DustSailor said: View Post
    There has been a store app problem, but MS should have released a fix. Make sure Windows is updated to ensure you got it.

    Run this: DISM - Repair Windows 10 Image - Windows 10 Forums
    then run this: SFC Command - Run in Windows 10 - Windows 10 Forums
    restart, and run the last tutorial (SFC) once more only if it found errors the first time you ran it.
    My windows is up to date. I will run DISM and SFC and report back.
    Click image for larger version. 

Name:	up to date.PNG 
Views:	3 
Size:	19.1 KB 
ID:	39229
      My System SpecsSystem Spec


  5. Joined : May 2015
    USA
    Posts : 29
    Windows 10
       25 Sep 2015 #5

    Neither of the commands resulted in any errors. I will run the troubleshooter and report back.
      My System SpecsSystem Spec


  6. Joined : May 2015
    USA
    Posts : 29
    Windows 10
       25 Sep 2015 #6

    The troubleshooter found no issues.
      My System SpecsSystem Spec


  7. Joined : Jan 2015
    SoCal, USA
    Posts : 463
    Windows 10 Home and Pro
       25 Sep 2015 #7
      My System SpecsSystem Spec


  8. Joined : May 2015
    USA
    Posts : 29
    Windows 10
       26 Sep 2015 #8

    I figured it out. The UAC prompt was refusing to show up, so I had to temporarily disable UAC.

    Thanks for your guys's help though!
      My System SpecsSystem Spec


  9. Joined : Jan 2015
    SoCal, USA
    Posts : 463
    Windows 10 Home and Pro
       26 Sep 2015 #9

    Strange, lol. So you disabled it, then set it back to default? Thanks for posting back your solution!
      My System SpecsSystem Spec


  10. Joined : May 2015
    USA
    Posts : 29
    Windows 10
       26 Sep 2015 #10

    DustSailor said: View Post
    Strange, lol. So you disabled it, then set it back to default? Thanks for posting back your solution!
    You're welcome. My gut was telling me something was failing to load, guess I was right.
      My System SpecsSystem Spec


 


Similar Threads
Thread Forum
Solved Remove "Cast to Device" from Right Click Menu
Hello, I'm in the process of clearing up my right click menus after installing Windows 10. I found guides for all menu items I wanted to get rid of here on TenForums (Yay!), but I can't find a guide on how to remove the "Cast to Device" item. Is...
Customization
Solved "All Apps" Menu Items Do Not Respond to Right-click
As with the right side of my Start Menu, all icons on my user-installed software picks have also disappeared on the "All Apps" menu. And I am unable to make any of the choices a right-click should offer. Nothing happens if a right-click is used,...
Software and Apps
File search freezes "Working on it."
When I try to open my download files it says "working on it," but never stops. I can left or right click and it does the same thing. Similarly, when I right click on any files it says the same thing. Windows 10
General Support
"Unattend" Product Key error when doing fresh install
Hi all. Was running Win 7 Home Basic; upgraded using to Win 10 but performance was poor. So, attempted to use the Settings tool to "Reset" without keeping my files. The reset got stuck at 66% (how ominous) and then informed me that the reset...
Installation and Setup
Windows Store, "Something went wrong", Build 10166 (And previous ones)
Hello! Got a little problem with Windows Store. I'm unable to install anything from there. I get an error whenever I try to install anything: "Try again later, something went wrong" (Might be translated a bit off as my Store app is not in...
Software and Apps
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 00:52.
Find Us
Twitter Facebook Google+



Windows 10 Forums