1.    24 Sep 2015 #1
    Join Date : May 2015
    USA
    Posts : 29
    Windows 10

    Win10 store freezes when I click "I have a windows 10 Pro Product key"


    The Problem:
    I am trying to upgrade my new laptop from the home edition it came with to the pro edition with a key that I already have. So I went to "settings app>Update & Security>Activation>Go To Store" When It opens the store I click on "I have a windows 10 Pro Product key" below the button that says "99.99". When I do this the windows store freezes completely and I have to use Task Manager to kill it. (Pressing the "99.99" button also has the same effect, but that is not what I wish to do) However for some reason pressing Alt+F4 will unfreeze the store as if something is refusing to load when those buttons are pressed.

    What I Have Done:
    I have restarted the computer multiple times.
    Changed networks.
    Not sure what else to do.

    Any help will be greatly appreciated!
      My ComputerSystem Spec
  2.    24 Sep 2015 #2
    Join Date : Jan 2015
    SoCal, USA
    Posts : 463
    Windows 10 Home and Pro

    There has been a store app problem, but MS should have released a fix. Make sure Windows is updated to ensure you got it.

    Run this: DISM - Repair Windows 10 Image - Windows 10 Forums
    then run this: SFC Command - Run in Windows 10 - Windows 10 Forums
    restart, and run the last tutorial (SFC) once more only if it found errors the first time you ran it.
      My ComputerSystem Spec
  3.    24 Sep 2015 #3
    Join Date : Jan 2015
    SoCal, USA
    Posts : 463
    Windows 10 Home and Pro

    You can try this app troubleshooter: Run the troubleshooter for Windows apps - Windows Help -
      My ComputerSystem Spec
  4.    24 Sep 2015 #4
    Join Date : May 2015
    USA
    Posts : 29
    Windows 10
    Thread Starter

    Quote Originally Posted by DustSailor View Post
    There has been a store app problem, but MS should have released a fix. Make sure Windows is updated to ensure you got it.

    Run this: DISM - Repair Windows 10 Image - Windows 10 Forums
    then run this: SFC Command - Run in Windows 10 - Windows 10 Forums
    restart, and run the last tutorial (SFC) once more only if it found errors the first time you ran it.
    My windows is up to date. I will run DISM and SFC and report back.
    Click image for larger version. 

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      My ComputerSystem Spec
  5.    25 Sep 2015 #5
    Join Date : May 2015
    USA
    Posts : 29
    Windows 10
    Thread Starter

    Neither of the commands resulted in any errors. I will run the troubleshooter and report back.
      My ComputerSystem Spec
  6.    25 Sep 2015 #6
    Join Date : May 2015
    USA
    Posts : 29
    Windows 10
    Thread Starter

    The troubleshooter found no issues.
      My ComputerSystem Spec
  7.    25 Sep 2015 #7
    Join Date : Jan 2015
    SoCal, USA
    Posts : 463
    Windows 10 Home and Pro
      My ComputerSystem Spec
  8.    26 Sep 2015 #8
    Join Date : May 2015
    USA
    Posts : 29
    Windows 10
    Thread Starter

    I figured it out. The UAC prompt was refusing to show up, so I had to temporarily disable UAC.

    Thanks for your guys's help though!
      My ComputerSystem Spec
  9.    26 Sep 2015 #9
    Join Date : Jan 2015
    SoCal, USA
    Posts : 463
    Windows 10 Home and Pro

    Strange, lol. So you disabled it, then set it back to default? Thanks for posting back your solution!
      My ComputerSystem Spec
  10.    26 Sep 2015 #10
    Join Date : May 2015
    USA
    Posts : 29
    Windows 10
    Thread Starter

    Quote Originally Posted by DustSailor View Post
    Strange, lol. So you disabled it, then set it back to default? Thanks for posting back your solution!
    You're welcome. My gut was telling me something was failing to load, guess I was right.
      My ComputerSystem Spec

 


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