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  1.    18 Sep 2015 #1
    Join Date : Sep 2015
    Posts : 12
    10 and 7

    Transcript of a frustrating yet funny conversation with tech support


    Summary of the advise I got from Microsoft tech support, for dealing with a frozen windows 10: "I have no idea. Not our problem. Take it back to the store where you bought it."
    Attached Thumbnails Attached Thumbnails Windows 10 useless tech support conversation.png  
      My ComputerSystem Spec
  2.    18 Sep 2015 #2
    Join Date : Jul 2015
    Posts : 9,149
    Windows 10 Pro

    Microsoft was absolutely correct, however. Did you buy the computer from Microsoft? NO! Brand new computer functionality is the responsibility of the manufacturer of the computer not Microsoft. You were a .... well nevermind..... and Microsoft was right.
      My ComputerSystem Spec
  3.    18 Sep 2015 #3
    Join Date : Sep 2015
    Posts : 12
    10 and 7
    Thread Starter

    Computer spontaneously catches on fire = hardware problem, take it back to the store.

    Program on the computer connects itself to the internet, automatically installs a bunch of updates, then freezes = software problem = Microsoft screw up.
      My ComputerSystem Spec
  4.    18 Sep 2015 #4
    Join Date : Aug 2015
    Posts : 610
    W10

    I understand that you are annoyed by the situation, but being annoyed does not make things better.

    If you want my opinion: The technician is right: It would have been nice, if he could have helped you, but as he said he basically cannot.

    At least in the country I live in, when you buy a product, you first have to deal with your seller, not with anyone else. Not the manufacturer, not the software producer. The manufacturer or anyone inbetween is not who is responsible for you. Instead, you have to go to the seller, tell him and give him a possibility to solve the problem. In my country, the seller has two tries in order to fix the issue. And that: Per problem! This can become really annoying, if for instance you have a car, which has different problems again and again and you basically can't do much about it, if the seller fixes them. But that is how it is.

    So for you: Grab your receipt, go to the seller and have him fix it!
      My ComputerSystem Spec
  5.    18 Sep 2015 #5
    Join Date : Jul 2015
    Posts : 9,149
    Windows 10 Pro

    In the United States it is normally the manufacturer of the item. When they install Windows on a computer they make under OEM licensing, they assume support responsibilities for that operating system.
      My ComputerSystem Spec
  6.    18 Sep 2015 #6
    Join Date : Feb 2015
    Houston, Tx
    Posts : 123
    Win 10

    Good thing its under warranty !
      My ComputerSystem Spec
  7.    18 Sep 2015 #7
    Join Date : Jul 2015
    Posts : 3,655
    10 Pro

    Quote Originally Posted by michael13 View Post
    Summary of the advise I got from Microsoft tech support, for dealing with a frozen windows 10: "I have no idea. Not our problem. Take it back to the store where you bought it."
    Can't read your picture - I zoomed it to 400% but it is just too blurred. He is probably right though.

    If I bought a car from a Ferrari dealer in Tajikistan I'd hardly phone up their headquarters in Italy and say "I only installed a couple of things" and expect a reasonable answer.

    Take it back (if you can).. It certainly isn't MS fault if neither you or your seller know what to do.

    You didn't buy your computer from MS. If you did you could complain.
      My ComputerSystem Spec
  8.    18 Sep 2015 #8
    Join Date : Aug 2015
    Posts : 610
    W10

    Quote Originally Posted by halasz View Post
    It certainly isn't MS fault if neither you or your seller know what to do.
    I would not say that. We just do not know, whose fault it is. Maybe it's a strange bug - bugs happen all the time.
      My ComputerSystem Spec
  9.    18 Sep 2015 #9
    Join Date : Jul 2015
    Posts : 3,655
    10 Pro

    Quote Originally Posted by Joergi View Post
    I would not say that. We just do not know, whose fault it is. Maybe it's a strange bug - bugs happen all the time.
    Doesn't matter whos fault it is. If it doesn't do what you were promised you return it to the person you bought it from. Otherwise you would try to get your money back from, I don't know, Broadcom, because your Bluetooth doesn't work on a laptop you bought from Tesco's.
      My ComputerSystem Spec
  10.    18 Sep 2015 #10
    Join Date : Jul 2015
    Posts : 354
    Widows 10/Linux

    Quote Originally Posted by halasz View Post
    Can't read your picture - I zoomed it to 400% but it is just too blurred. He is probably right though.

    If I bought a car from a Ferrari dealer in Tajikistan I'd hardly phone up their headquarters in Italy and say "I only installed a couple of things" and expect a reasonable answer.

    Take it back (if you can).. It certainly isn't MS fault if neither you or your seller know what to do.

    You didn't buy your computer from MS. If you did you could complain.
    Click the image three times in succession and it should be readable.
      My ComputerSystem Spec

 
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