Windows 10: Transcript of a frustrating yet funny conversation with tech support Solved

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  1.    18 Sep 2015 #11

    > > Click the image three times in succession

    Had the same problem (image too small) click 3 times worked for me, tnx !
      My ComputerSystem Spec

  2.    18 Sep 2015 #12

    Anyway, problem is now solved. I posted a thread on the this forum and eventually somebody suggested a solution that worked.

    If random people posting on this forum know enough about windows that they could figure out a solution to my problem, then I wonder why the windows support technician couldn't even make a single meaningful suggestion.

    The solution: access the trouble shooter.

    But I couldn't access the trouble shooter, because the whole system was frozen.

    Solution to that: power the computer on and off repeatedly with the power switch to interrupt the start up process. Eventually the trouble shooter will launch.

    Problem solved. Seems like advice the tech support should have been able to come up with. But she didn't even get as far as telling me to launch the trouble shooter before she decided it wasn't her problem.

    I also found it annoying/comedic that the only questions she asked me were things I had already explained. I don't think she even bothered to read my words, let alone consider potential solutions to my problem.

    Anyway, my problem is fixed now, so I'm slightly less disgruntled.

    To expand the car analogy, if I buy a new car from Ford, and they give me a set of new Bridgestone winter tires with the car, and two days later my car flies off a bridge because the tires lost their traction in the snow, due to a manufacturing defect in the tires, it's Bridgestone, not Ford, that is liable. Ford guarantees that the cars will work. Bridgestone guarantees that the tires will work in the snow. If the tires don't work in the snow it is Bridgestone's fault, not Ford's.

    I'll drop it now though.
      My ComputerSystem Spec

  3.    18 Sep 2015 #13

    halasz said: View Post
    Doesn't matter whos fault it is.
    That's what I mean.

    However, also that is not always true: If you made the thing fail through improper use, then it's not the seller who is liable, but it's your problem. Maybe he fixes it, but he will want to be paid for that - and rightfully so.

    Repeatedly switching a PC off during start-up may have solved the problem here. But it is not what I would call proper use. I would not be surprised, if given there later arise problems from that, the seller refused to fix them on warranty.
      My ComputerSystem Spec

  4.    19 Sep 2015 #14

    If you were to tell us the names of the "couple of programs" that you "downloaded" -- then perhaps someone here might have had similar experiences with the same programs and be able to provide some help.

    Other than that, your best bet, since it's most likely still under warranty, is to contact the seller and see what they will do for you.
      My ComputerSystem Spec

  5. Fafhrd's Avatar
    Posts : 1,928
    Windows 10 x86 14383 Insider Pro and Core 10240
       26 Sep 2015 #15

    You make a contract with a supplier for goods and pay them money.

    The goods don't behave as reasonably expected to because of a component added by the manufacturer.

    The supplier can take it up with the manufacturer, since the supplier's contract is with the manufacturer.

    The manufacturer can take the issue up with the component supplier - since it is their mutual contract.

    Eventually it gets back to the guy who sold the land to the company who mined the ore to make the component with, because he used to shoot the rabbits on his land, and the lead he shot at the critters polluted the ore deposits, just enough for this critical component to fail...

    This guy died 150 years ago.

    Your contract is still with the supplier, and only with them.
      My ComputersSystem Spec

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