Windows Update cant connect to service? but have manually updated

Hi all,

As the title states, we're getting the "error encountered" within the update window, "cant connect to update service" - we need this to happen in order to enable troubleshooting on another program. I'd like to point out that we went through the update assistant and have manually installed Version 22H2 after being on 20H2 so I guess we're up to date now but the error code is still there so this post is more of a "would be good to get rid of" rather than needing urgent action...please correct me if im wrong.

I've gone through various threads and done the following -

- Reset windows components: downloaded the .bat file, restarted, nothing (note it did ask to restart at the end but nothing happened, I then forced restart so not sure if this isn't completing the process?)

- Turn off Proxy
- Connected to internet
- Checked the window update service is running
- Clear windows update cache
- Checked firewall settings

Windows version number - 22H2, manually installed, comes under winver, under installed updates it comes under as KB5007401 and KB5026361

Hi Dalchina,

Thanks so much for your prompt reply!

Please see the following:

Can I connect...? - I ran that command through, albeit I don't know what i'm looking for - its looking very similiar to your screenshot, some lines are just " *, *, * request timed out" but not all

DNS - ive changed this but doesn't seem like its done anything
Bat File - ive used that, as mentioned in my previous post, it requests restart but actually doesn't do anything when I press any button...I will manually restart - not sure if this completes the process the same way?
Windows update troubleshooter - First time before applying fixes it couldn't identify anything but now its apparently fixed some settings that were changed.
Yes, other devices on the same network recieves updates - please note we are using computers in a workplace.
We had AVG installed but now removed as suggested before.

Winver is 19045.2965

Hi Dalchina,

Let me get back to you tomorrow if that's okay - just finishing up for the day.

Thanks so much for your current suggestions.

- - - Updated - - -

Hi Dalchina,

Sorry for the radio silence. Going back to our conversation - I tested another alternative option just to see what would happen, alas no change. The computer in question, before I forget, is used on its own as a render box (local render farm).

Just for more context (not sure if this changes anything), we did have an internal network upgrade? We had a technician come in and I don't know enough to know what changes he made to various settings etc, not sure if this might be the cause. I double checked this morning, we're all on the same settings - I plugged the ethernet from my local pc into the render box and still made no difference to the windows update screen so yes - i dont think it is a network issue?

We're going to get in touch with our technician now but to answer your above questions -

Bat file - Yes, the reset windows components bat file has been run, again doesn't restart on its own after pressing any button not sure if this renders the process incomplete if I do it myself.

Ran each relevant troubleshooter - "couldn't identify the problem".

red text relating to an 'organisation'? - yes, I had that but managed to change this under policies and now its gone.