Windows 10 shut down and update problem

Obaraten64 · 05 Sep 2022

My computer does not want to shut down, to be more accurate, when I press shut down button computer go in sleep mode.
Also cannot update the КВ5016616 update as giving error 0x800f0922.

In CBS.log I found this error:
2022-09-03 14:12:29, Error [0x018049] CSI 00000f37 (F) Failed execution of queue item Installer: Boot File Servicing (BFSVC) Installer ({c5f0e9d7-e844-4507-89e4-701b5a747221}) with HRESULT 8031004a [Error,Facility=(0031),Code=74 (0x004a)]. Failure will not be ignored: A rollback will be initiated after all the operations in the installer queue are completed; installer is reliable[gle=0x80004005]

Please help my to fix this

dalchina · 05 Sep 2022

when I press shut down button computer go in sleep mode.

How is this set?

Windows 10 shut down and update problem-1.jpg

Also cannot update the КВ5016616 update as giving error 0x800f0922.

I covered this in a recent thread, exact same message.

I don't know about your other issue, which I suggest you resolve first.

As to

the КВ5016616 update as giving error 0x800f0922.

:
This is coupled with
KB5012170: Security update for Secure Boot DBX: August 9, 2022
Failure appears to be reported against the wrong update.
We need to apply these individually to determine what's happening.
Note the possible failure modes shown in the box for the above update.

Alas, like so many you ignored the forum prompt, there so we don't have to keep on asking:

Windows 10 shut down and update problem-win-10-version.png

Use either WUMT or WUmgr (free, Google).
a. pause updates.
b. Use WUMT or WUmgr to scan for updates.
c. Select only one update (checkbox).
d. Apply that update using the tool (click button).
e. Note any success or failure.

Repeat with the other.

The possible issue with kb5012170 is stated in the article.
Other remaining failures are most expeditiously dealt with (assuming your disk is ok) using an in-place upgrade repair install which keeps all progs and data

There's a chance that might resolve your other problem.

Obaraten64 · 05 Sep 2022

How is this set?

Same as on your screen, but I was talked about this button:

Windows 10 shut down and update problem-photo_5238142282161568960_m.jpg

Alas, like so many you ignored the forum prompt, there so we don't have to keep on asking:

Sorry, changed it. And also my build 19043.1526

Use either WUMT or WUmgr (free, Google).

I will try, and post here my results

dalchina · 05 Sep 2022

Oh, you mean clicking it... pressing it - sounds like the physical power button.

Obaraten64 · 06 Sep 2022

Oh, you mean clicking it... pressing it - sounds like the physical power button.

Sorry my bad

I installed WUMT. Do I need to download КВ5016616?

Windows 10 shut down and update problem-photo_5238142282161568992_y.jpg

- - - Updated - - -

I tried updating KB5016616 using WUMT and got the same error. Also WUMT says I already have KB5012170 installed

- - - Updated - - -

What else can I do? Help

dalchina · 06 Sep 2022

Ok, that's identified clearly which of the updates that's related to.
There don't seem any clues here, unlike those for the other update:
KB5016616 Windows 10 19042.1889, 19043.1889, 19044.1889

Other remaining failures are most expeditiously dealt with (assuming your disk is ok) using an in-place upgrade repair install which keeps all progs and data

There's a chance that might resolve your other problem.

From my post #2.

Should you wish to try to deal with error no 0x800f0922 you could see:
How to Fix "Error Code: 0x800F0922" Failed to install Updates on Windows - Appuals.com

and
https://answers.microsoft.com/en-us/...e-28f99a075e50

Boxman · 08 Apr 2023

Made an account so I could reply to this thread with a fix, since I had the exact same problem and it had me puzzled for a few weeks.

Let's start by saying that Acronis is a PoS piece of software that screws with the registry filter drivers and in my case was the direct cause of my issues.

The issue
HRESULT 8031004a is an error code related to BitLocker. Looking specifically for what HRESULT codes are, I found the proper syntax is 0x8031004a. Looking it up on www.hresult.infowill give you the following result for said error code:

0x8031004a = "FVE_E_NOT_ON_STACK", meaning "BitLocker Drive Encryption cannot be used because critical BitLocker system files are missing or corrupted. Use Windows Startup Repair to restore these files to your computer."

So the issue is with BitLocker. In my case, not the files itself. Looking further, I saw that missing LowerFilters or UpperFilters entries in the registry can cause the BitLocker service unable to start and failing the updates. One + one = 2, I had massive issues with Acronis a few months back, it corrupted my boot by corrupting filters in my registry because it's coded like garbage. One leftover issue was that some of the LowerFilters got removed in the process of boot repair.

The Fix

Open regedit
Head over to \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71a27cdd-812a-11d0-bec7-08002be2092f}
Check the LowerFilters entry, and make sure it has "fvevol" in it. If it doesn't, add it manually by modifying the key and typing "fvevol" (without the "" obviously).
While you're at it, confirm UpperFilters contains "volsnap"

Other entries in there are usually fine, they can be from other programs. But without fvevol in the LowerFilters, BitLocker won't start and you can't update. After adding fvevol, close regedit, reboot and update.