2022-05 Cumulative Update problem


  1. Posts : 5
    Windows 10 home Version 21H2
       #1

    2022-05 Cumulative Update problem


    Hello to all at the Win 10 forum.

    I haven't had many problems with Windows 10, but this forum as been an excellent source of help when correcting the few problems I've had.
    So many thanks to those who've helped in the past.

    At the moment, I'm having a problem updating to Windows 10's latest 2022-05 Cumulative Update. For Windows 10 Version 21H2 for x64-based Systems (KB5013942)

    After installing the update, it does a restart and preforms the update to 30%. Then attempts to restart Windows. When the PC starts, it opens up at the point where windows would normally take the update to 100% but it immediately goes to a BSOD with Stop: Critical process died message.
    It then attempts to correct it and restarts. I then get a Stop: WHEA uncorrectable error message.
    Windows then tries a repair and I get BSOD with Stop: inaccessible device message.
    I finally use System Restore to return the PC to a restore point just before the (KB5013942) update.

    My PC's Motherboard is an Asus Z170 Pro Gaming using an i7-6700 Skylake-s processor @3.4GHz.
    I've run the Intel's own processor diagnostic tool and the processor passed on all counts.

    I have 2 sticks of memory using Crucial CT8G4DFD8213 8GB DDR4 1066.7 MHz and run the Windows Memory Diagnostic and both have passed.

    I have an AMD Radeon RX 5700 graphics card with the very latest drivers.

    I've checked all device drivers in the Device Manager, and widows reports the best drivers are already in use.

    My C: Drive is a Samsung SSD 860 EVO 1TB, with 617gb free.
    I've run CHKDSK /F /R/ without any problems. I also have Samsung Magician and this reports no problems with my C: drive.
    I've run DISM /Online /Cleanup-Image /CheckHealth and sfc /scannow to scan and repair damaged files.

    I've cleared out all the files from C:\WINDOWS\SoftwareDistribution\Download.
    Then downloaded (KB5013942) from the Microsoft®Update Catalogue and have done stand-alone update using that download.

    It carried out the update, installed it and restarted the started to go through the updating windows process and crashed with the BSOD Stop: Critical process died message once again.

    I again used system restore to get my PC working again.

    I'm now at a loss as to what I can do to install this update. Any advice would be much appreciated.
    many thanks from me for any offers of help.
      My Computer


  2. Posts : 43,022
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #2

    Hi, assuming your disk and file system are sound
    (Hard Disk Sentinel - incl. SSDs - is excellent- full functional trial, else basic check Crystal Diskinfo)
    and
    chkdsk c: /scan
    SFC /SCANNOW
    from an admin command prompt pass

    then you can of course try an in-place upgrade repair install. E.g. see similar:
    KB5013942 failing to install

    It may be that a technical solution is possible, but that's likely to take more time involving detailed inspection of logs etc, and assumes someone is prepared to give that much time.

    You may find futher comments in the relevant News article:
    KB5013942 Windows 10 19042.1706, 19043.1706, 19044.1706
      My Computers


  3. Posts : 5
    Windows 10 home Version 21H2
    Thread Starter
       #3

    Thanks for the reply dalchina


    Already done chkdsk c: /scan
    SFC /SCANNOW from an admin command prompt pass

    Following the advice in the KB5013942 Windows 10 19042.1706, 19043.1706, 19044.1706 link you gave me.
    I tried to reinstall the (KB5013942) update, it failed again.

    This failed again, and I had to use system restore once again.

    But on check Windows update after the restart it gave me the error code (0x800f0841) as the reason for failure which allows me to search for an alternative solution.

    Thanks again for your offer of help.
      My Computer


  4. Posts : 43,022
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #4

    The solution is an in-place upgrade repair install (which keeps all apps and progs) as per my previous post.

    The disk checks are merely routine and preliminary.

    If you search tenforums and elsewhere for that error number you will find some threads, but the error number is only vaguely indicative and not diagnostic.

    Attempting a diagnostic approach requires detailed analysis of logs- unless you are lucky.
      My Computers


  5. Posts : 5
    Windows 10 home Version 21H2
    Thread Starter
       #5

    I got this reminder from Microsoft today.
    UPDATED 5/10/22 REMINDER Windows 10, version 20H2 is at end of service today, May 10, 2022, for devices running the Home, Pro, Pro Education, and Pro for Workstations editions. After May 10, 2022, these devices will no longer receive monthly security and quality updates that contain protection from the latest security threats. To continue receiving security and quality updates, Microsoft recommends updating to the latest version of Windows 10 or Windows 11.

    We will continue to service the following editions: Enterprise, IoT Enterprise, Windows on Surface Hub, and Windows Server, version 20H2.


    UPDATED 05/10/22 REMINDER To update to one of the newer versions of Windows 10, we recommend that you use the appropriate Enablement Package KB (EKB). Using the EKB makes updating faster and easier and requires a single restart. To find the EKB for a specific OS, go to the Improvements section and click or tap the OS name to expand the collapsible section.


    So it looks like I need to update to 21H1. My spec doesn't allow me to upgrade to Win 11, and I can't get past the (KB5013942) update.

    So it looks like Microsoft as made my PC redundant, despite it running like a dream and playing the top games very well.

    Thanks for your advice.
      My Computer


  6. Posts : 43,022
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #6

    In your first post you said:
    Windows 10 Version 21H2 for x64-based Systems (KB5013942)

    - implying you were running 21H2. Now you say you're not.

    The forum very clearly prompts users creating their initial post to specify their exact build number (so we don't have to keep asking) to avoid this very sort of confusion.

    I have to ask- why you have not, so far, updated beyond 20H2? Does Windows Update work on your PC at all?
    Have a look at your Update History.

    Are you blocking Windows Update in some manner and only applying updates manually perhaps?

    All builds have a service life specified by MS, after which cumulative monthly updates are not provided. That's how it is.

    I therefore don't understand your comment:
    So it looks like Microsoft as made my PC redundant, despite it running like a dream and playing the top games very well.
    You can, of course, choose to stay on your current build and receive no more updates. To do that, you would need to take specific action to avoid the possible automatic upgrade.

    Note further that Win 10 (Home, Pro) is only supported until Oct '25 if I recall correctly.

    So it looks like I need to update to 21H1.
    That's currently 21H2.
    2022-05 Cumulative Update problem-1.jpg

    - you should have been offered these upgrades by Windows Update.
      My Computers


  7. Posts : 5
    Windows 10 home Version 21H2
    Thread Starter
       #7

    Sorry my mistake I am actually on what I first stated here's the copy from my PC

    Edition Windows 10 HomeVersion 21H2Installed on ‎18/‎08/‎2020OS build 19044.1645Experience Windows Feature Experience Pack 120.2212.4170.0

    I'm not blocking Windows Update in some manner and applying updates manually.
    The only update I've tried to install manually is the (KB5013942)

    There's clearly a feature in my spec that (KB5013942) update doesn't like and despite how well my PC is running I cannot upgrade to Win 11. It would seem the only solution to my problem is to change my PC.

    Regards for your help dalchina
      My Computer


  8. Posts : 43,022
    Win 10 Pro (22H2) (2nd PC is 22H2)
       #8

    Thanks. Puzzling- as you're on 21H2, then you shouldn't have got a warning about 20H2...??

    there's clearly a feature in my spec that (KB5013942) update doesn't like
    - that should be solved with an in-place upgrade repair install as I said above - which keeps progs and data.
    Routine, albeit a slegehammer vs a nut.

    Your PC on Win 10 should be good to Oct '25 - or later if you just stay with Win 10 and no updates.

    I cannot upgrade to Win 11
    Win 11 offers no real benefits, and some limitations esp. in relation to how the taskbar works. You can find reviews.

    The limitations are set by MS in the installer, relating to UEFI, TPM, the exact processor in the PC etc.

    There are plenty of posts on ways to work around those restrictions. But be cautious about possible risk of not getting some updates if you do (from what I recall reading). If you attempt that, make sure you have a way back. (Think disk imaging).
      My Computers


  9. Posts : 386
    Windows 10 Pro (x64) 22H2 (OS Build 19045.3996)
       #9

    23jimlad said:
    Sorry my mistake I am actually on what I first stated here's the copy from my PC

    Edition Windows 10 HomeVersion 21H2Installed on ‎18/‎08/‎2020OS build 19044.1645Experience Windows Feature Experience Pack 120.2212.4170.0

    I'm not blocking Windows Update in some manner and applying updates manually.
    The only update I've tried to install manually is the (KB5013942)

    There's clearly a feature in my spec that (KB5013942) update doesn't like and despite how well my PC is running I cannot upgrade to Win 11. It would seem the only solution to my problem is to change my PC.

    Regards for your help dalchina
    Late to the party I know, but this article explains how to upgrade (legitimately) to Windows 11 if your computer doesn't meet the CPU and/or TPM 2.0 requirements:

    How to upgrade an unsupported computer to Windows 11 | Windows Central

    and this from Microsoft themselves:

    https://support.microsoft.com/en-us/windows/ways-to-install-windows-11

    Hope this helps,

    Art
      My Computers


  10. Posts : 386
    Windows 10 Pro (x64) 22H2 (OS Build 19045.3996)
       #10

    Further to the above post.

    First, determine whether (or not) you have a TPM.

    Open an elevated (Administrator) Command Prompt:

    In the Search box, type 'Command Prompt' and click on 'Run as Administrator' in the right-hand pane.

    Type in the following command exactly as it appears here (or simply copy & paste):
    wmic /namespace:\\root\cimv2\security\microsofttpm path win32_tpm get * /format:textvaluelist.xsl

    If you have a TPM chip, the command will tell you whether TPM is activated, enabled, and owned with three initial TRUE of FALSE statements. You’ll also see information such as the manufacturer ID and version, and, importantly, the Spec version. Ideally, Windows 11 needs version 2.0 or above.

    If you do not have TPM installed, you’ll get the message No instance(s) available. It is recommended that you check in your BIOS just in case TPM is disabled in BIOS - look in the 'Advanced' section or 'Security'.

    If your PC doesn't even have TPM 1.2, all is not lost - you just have to do a bit more editing of the Registry (actually you need to add 3 new keys) as detailed > here <

    My 14 y.o. Vostro 200 doesn't have a TPM module (no real surprise) so I'll have to use the 3-registry keys approach detailed in the preceeding paragraph.

    2022-05 Cumulative Update problem-no-tpm.jpg

    Hope this helps,

    Art
      My Computers


 

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