New
#161
Thanks.
Please do the following:
Uninstall the following Programs. If you receive error messages during the uninstallation that the software has already been uninstalled, click on Yes when you should be asked whether the entry should be removed.
Acronis Cyber Protect Home Office
CyberLink PowerDVD 12
Java 8 Update 251
NVIDIA Graphics Driver 457.20
Snagit 12
Trend Micro Maximum Security
Trend Micro Password Manager
Trend Micro Troubleshooting Tool
https://helpcenter.trendmicro.com/en...cle/tmka-18727
Use the Trend Micro Remnant File Remover Tool too:
https://helpcenter.trendmicro.com/en...cle/tmka-18603
And then install these Nvidia Driver again:
NVIDIA DRIVERS GeForce Game Ready Driver WHQL
When done please let me know.
Download this Package and the unzip it:
WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free
Then click on Browse in the Java uninstaller and go to the folder where you have the unzipped jre1.8.0_251full file and select the file.
Do not do anything with the graphics card driver.
Okay.
Cancel the deinstallation of the Java package, delete the downloaded package from me and please reboot the computer.
When done, do this:
Please go through the steps on the Acronis website up to and including point 4.
Caution! Do not restart your computer afterwards when prompted!
I'll do point 5 for you.
Acronis Cyber Protect Home Office, Acronis True Image: Cleanup Utility | Knowledge Base
When done, please let me know.