MS Activation Hell (& HP Repair Nightmare)

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  1. Posts : 13
    Windows 10
    Thread Starter
       #11

    zbook said:
    Consider installing these hardware diagnostic software / firmware: (link in the earlier post)

    HP UEFI hardware diagnostics version 8.3.0.0
    HP Windows diagnostics version 1.7.0.0

    Then in most circumstances you can perform hardware testing.
    I just did. Not sure how to proceed with them though.

    - - - Updated - - -

    Zbook: I installed those diagnostics. Not sure how to proceed with them though.

    Bree: I'll report back when I've run my backup again. It will take a while.

    Thanks everyone!

    - - - Updated - - -

    I keep trying to add new replies, but they always get added as updates to my last existing post. I'm confused...

    - - - Updated - - -

    Bree said:
    Did the MS tech clean install Pro, or upgrade your restored Home to Pro? Either way it can't activate without there being an existing digital license for Pro.
    He upgraded my Home to Pro remotely.
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  2. Bree's Avatar
    Posts : 21,982
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #12

    BigMac said:
    I keep trying to add new replies, but they always get added as updates to my last existing post. I'm confused...

    That's another 'feature' of being a new member. 'Newbies' may think of something to add immediately after they've posted. If there have been no intervening replies it generally makes more sense for the forum software to just append it to their previous post. That function gets turned off for our longer standing members.

    He upgraded my Home to Pro remotely.

    It's easy to upgrade from Home to Pro, very difficult to go back the other way. It's a good thing you have your backup to restore
      My Computers


  3. Posts : 39,169
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    Plan to run the diagnostics overnight.

    Power on the HP computer and repetitively click F2 or F10 > open the UEFI hardware diagnostics > click extensive > click loop until error > the next day if it has made two or more loops click esc > run any component tests as needed > allow logs to be saved in the computer as needed.

    To make images of the UEFI hardware diagnostic tests and results > take pictures with a camera or smartphone camera
    To make images of the Windows hardware diagnostics > use the snipping tool

    Once you have run the UEFI hardware diagnostics and they pass you can then run the Windows diagnostics while using Windows.
    (The Windows diagnostics performs some different tests)
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  4. NavyLCDR's Avatar
    Posts : 16,583
    Windows 11 Pro
       #14

    zbook said:
    Plan to run the diagnostics overnight.

    Power on the HP computer and repetitively click F2 or F10 > open the UEFI hardware diagnostics > click extensive > click loop until error > the next day if it has made two or more loops click esc > run any component tests as needed > allow logs to be saved in the computer as needed.

    To make images of the UEFI hardware diagnostic tests and results > take pictures with a camera or smartphone camera
    To make images of the Windows hardware diagnostics > use the snipping tool

    Once you have run the UEFI hardware diagnostics and they pass you can then run the Windows diagnostics while using Windows.
    (The Windows diagnostics performs some different tests)
    That just does not seem to relevant to activating Windows 10, IMHO.
      My Computer


  5. Posts : 13
    Windows 10
    Thread Starter
       #15

    Bree said:
    First you need to undo any changes MS made, so restore your image of W10 Home again. Check its installed key with ShowKeyPlus. If the installed key is NOT shown with an asterisk and the 'Default key' note then it would be the key from the old motherboard's firmware. You can confirm this by saving the installed key in ShowKeyPlus, then checking that key in ShowKey's 'Check Edition' page. (the Core edition means it's Home).

    Attachment 349082

    Change the installed key to the generic key for W10 Home and it should then be able to activate:
    YTMG3-N6DKC-DKB77-7M9GH-8HVX7
    OK, I'm back on Win10 Home now after restoring the backup. It still won't activate. The installed key per ShowKeyPlus is now the same one you listed above (...8HVX7), but it too has the asterisk and "* Default key - requires a Digital License for activation". The result for Check Edition in ShowKeyPlus is "Win 10 RTM Core Retail".

    Something I didn't mention originally but maybe should now is that HP has changed the motherboard four times in three years (believe it or not). Might that be a further issue with the keys?
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  6. Bree's Avatar
    Posts : 21,982
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #16

    NavyLCDR said:
    That just does not seem to relevant to activating Windows 10, IMHO.
    No, it isn't. Zbook's concern is to check that this new motherboard does not have the same fault as all the earlier replacements. First expressed in post #3.

    zbook said:
    Each time the MB was replaced by HP what testing was performed to find problems?
    Was it the HP UEFI bootable hardware diagnostics or the technician did not comment?
    Had you tested everything since the replacement?
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  7. Bree's Avatar
    Posts : 21,982
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #17

    BigMac said:
    OK, I'm back on Win10 Home now after restoring the backup. It still won't activate. The installed key per ShowKeyPlus is now the same one you listed above (...8HVX7), but it too has the asterisk and "* Default key - requires a Digital License for activation". The result for Check Edition in ShowKeyPlus is "Win 10 RTM Core Retail".
    Open a Command Prompt and type the command slmgr /ato
      My Computers

  8. NavyLCDR's Avatar
    Posts : 16,583
    Windows 11 Pro
       #18

    Could sledgehammer being used to prevent Windows Updates also be interfering with Microsoft Activation Servers?
      My Computer


  9. Posts : 13
    Windows 10
    Thread Starter
       #19

    MS Activation Hell (& HP Repair Nightmare)-cmd-prompt.jpg

    The upper one is from the command prompt, and the lower is from command prompt (admin)
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  10. NavyLCDR's Avatar
    Posts : 16,583
    Windows 11 Pro
       #20

    I'm wondering if Sledgehammer is causing the lower error window. The lower error window indicates a problem with the activation process in Windows rather than no digital license, or invalid product key.

    This statement:
    BigMac said:
    When I finally got it back in working order (and out of warranty) it was updated to 20H2 and activated. However, when I ran my disk backup to restore everything (reverting back to 1803 with all my data), Windows was no longer activated.
    indicates that there is digital license for the current motherboard waiting to be retrieved on Microsoft Activation Servers, and I'm willing to bet a nickel - no, make that a quarter - that Sledgehammer is interfering with the digital license retrieval process.
      My Computer


 
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