Windows update error-0x800f0988 while installing update KB5006670

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  1. archz2's Avatar
    Posts : 275
    Windows 10-64 bit (version 1909 build 18363.628)
       #1

    Windows update error-0x800f0988 while installing update KB5006670


    I have Windows 10 Home Single Language - 21H1 (19043.1237) and I'm struggling with installation of the update '2021-10 Cumulative Update for Windows 10 Version 21H1 for x64-based Systems (KB5006670)'
    I get the error code 0x800f0988.
    Windows update error-0x800f0988 while installing update KB5006670-error-2.png

    I also downloaded this package separately and tried installing it but got this error.

    Windows update error-0x800f0988 while installing update KB5006670-updates-trouble.png

    I searched for this error on this forum and followed the cmd admin commands plus additional instructions from this post


    Windows update error; 0x800f0988


    I also ran the bat file available here and followed all the instructions.
    Reset Windows Update in Windows 10
    I still get the same issue.

    Please help.
      My Computer

  2. dalchina's Avatar
    Posts : 33,776
    Win 10 Pro (1903) (2nd PC is 21H2)
       #2

    Hi, as with many other such threads, the realistic approach is to perform an in-place upgrade repair install which keeps all progs and data.

    Check you have at least 30Gb free on C:
    Download iso file (MS media creation tool)
    rt click it
    click Mount (available by default)
    open new drive letter created
    double click setup.exe


    Example (there are more for the same error number and others) - which uses this and is the one you quoted above-
    Windows update error; 0x800f0988

    Also for possible interest see
    KB4579311 - 0x800f0988 error + possible solution
      My Computers

  3. archz2's Avatar
    Posts : 275
    Windows 10-64 bit (version 1909 build 18363.628)
    Thread Starter
       #3

    Okay. I read the steps here and did methods 1 and 2 which didn't solve the issue. Page not found • Windows Report - Error-free Tech Life I did method 3 and same result. Sharing the screenshot of log of cmd prompt.

    Windows update error-0x800f0988 while installing update KB5006670-image.png

    Then I did an in-place upgrade and after the reboot, I got this.
    Windows update error-0x800f0988 while installing update KB5006670-image.png

    I'm still not able to install the update. I also went to deskmodder.de but couldn't find the script for the specific update that I'm facing issues with.
    I went here.
    Windows 10 Update Fehler 0x800f0988 (aktuell KB5003214) - Seite 2 - Deskmodder.de
      My Computer

  4. dalchina's Avatar
    Posts : 33,776
    Win 10 Pro (1903) (2nd PC is 21H2)
       #4

    Thank you very much for your reply.


    That an in-place upgrade repair has failed could well suggest a serious or difficult to resolve problem.
    Given that, you are wasting your time still trying to install the update.
    For information given your error:
    https://docs.microsoft.com/en-us/win...upgrade-errors

    https://docs.microsoft.com/en-us/win...upgrade-errors

    SafeOS phase: Errors most commonly occur during this phase due to hardware issues, firmware issues, or non-microsoft disk encryption software.
    Please get a copy of setupdiag.exe (free) - see above- run that, post the output (should be short).

    What security software are you using? Sometimes problems occur when particular 3rd party security programs are used.

    Basics:
    - check your disk - Hard Disk Sentinel (excellent) - portable version available
    - if ok, run
    chkdsk c: /scan
    from an admin command prompt.
    Advise if it passes - don't post the whole thing.

    I have screen OCR'd your error report for you for search purposes:
    0x800F0830 - 0x20003 The installation failed in the SAFE_OS phase with an error during INSTALL_UPDATES operation

    Feel free to use that to search for further ideas.

    There is at least one idea here:
    Error 0x800f0830-0x20003, Installation failed during INSTALL_UPDATES

    Note this in particular:
    The failure occurs during an update where OS is not able to migrate the driver as it causes illegal operation. It results in a rollback of the operating system. This is a SafeOS boot failure, typically caused by drivers or non-Microsoft disk encryption software. During the SafeOS phase, the system verifies that everything, including drivers, is behaving as they are expected. Any operation which is not secure or signatures are missing will cause an issue when it comes to system stability.

    Inspect the appropriate error logs
    setuperr.log
    setupact.log

    for this phase.
    https://docs.microsoft.com/en-us/win...rade/log-files
      My Computers

  5. Tekkie Boy's Avatar
    Posts : 803
    Win 10
       #5

    Hello @archz2,

    Download this Package:

    WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free

    This is the fix from the deskmodder website along with the update.

    Unzip the package and then run the Batch Fix.cmd with a right click as administrator.

    Please let me know whether the update could be installed or not.
      My Computer

  6. archz2's Avatar
    Posts : 275
    Windows 10-64 bit (version 1909 build 18363.628)
    Thread Starter
       #6

    dalchina said:
    Thank you very much for your reply.


    That an in-place upgrade repair has failed could well suggest a serious or difficult to resolve problem.
    Given that, you are wasting your time still trying to install the update.
    For information given your error:
    https://docs.microsoft.com/en-us/win...upgrade-errors

    https://docs.microsoft.com/en-us/win...upgrade-errors



    Please get a copy of setupdiag.exe (free) - see above- run that, post the output (should be short).

    What security software are you using? Sometimes problems occur when particular 3rd party security programs are used.

    Basics:
    - check your disk - Hard Disk Sentinel (excellent) - portable version available
    - if ok, run
    chkdsk c: /scan
    from an admin command prompt.
    Advise if it passes - don't post the whole thing.

    I have screen OCR'd your error report for you for search purposes:
    0x800F0830 - 0x20003 The installation failed in the SAFE_OS phase with an error during INSTALL_UPDATES operation

    Feel free to use that to search for further ideas.

    There is at least one idea here:
    Error 0x800f0830-0x20003, Installation failed during INSTALL_UPDATES

    Note this in particular:
    The failure occurs during an update where OS is not able to migrate the driver as it causes illegal operation. It results in a rollback of the operating system. This is a SafeOS boot failure, typically caused by drivers or non-Microsoft disk encryption software. During the SafeOS phase, the system verifies that everything, including drivers, is behaving as they are expected. Any operation which is not secure or signatures are missing will cause an issue when it comes to system stability.

    Inspect the appropriate error logs
    setuperr.log
    setupact.log

    for this phase.
    https://docs.microsoft.com/en-us/win...rade/log-files


    Okay now I switched off the developer mode and restarted my laptop. After that I ran the troubleshooter and it fixed something. Here's the screenshot.


    Windows update error-0x800f0988 while installing update KB5006670-update-issue-16th-october-after-reboot-dev.-settings.png

    After that I ran the update using windows update, same error. Then I ran the setupdiag.exe


    Here's the log file.
    SetupDiagResults.zip


    After that I ran the FixWU tool. Got a success message after running it. Then I ran update via the downloaded package. Same error like shown in the original post.

    I'm using Eset Internet Security. I turned it off and ran all the update operations.

    Here are the two log files
    setuperr.log
    setupact.log

    Setup log files are two. One is from WinRE agent folder and the other one is from DPX folder.
    SETUPACTS AND ERR LOGS.zip

    Just realized while making this post that I didn't run chkdsk and Hard Disk Sentinel. Really sorry! I'll run those too and share updates.



    - - - Updated - - -

    Tekkie Boy said:
    Hello @archz2,

    Download this Package:

    WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free

    This is the fix from the deskmodder website along with the update.

    Unzip the package and then run the Batch Fix.cmd with a right click as administrator.

    Please let me know whether the update could be installed or not.
    Thank you for sharing this. I downloaded and extracted this package. I ran the batchfix cmd as admin. The process ran for a while with a long log list. I followed the instructions for pressing keys to continue. The update was failing unfortunately. Here's the dism log file generated.

    dism.zip
      My Computer


  7. dalchina's Avatar
    Posts : 33,776
    Win 10 Pro (1903) (2nd PC is 21H2)
       #7

    Thanks!

    The significant part from setupdiag.exe seems to be
    Error: SetupDiag reports rollback failure found.
    Last Phase = Safe OS
    Last Operation = Add [2] package C:\$WINDOWS.~BT\DUImageSandbox\Microsoft-Windows-Printing-WFS-FoD-Package~31bf3856ad364e35~amd64~en-gb~.cab
    Error = 0x800F0830-0x20003
    LogEntry: 2021-10-15 21:54:59, Error SP CAddCbsPackage:oExecute: The new OS image is corrupt and cannot be repaired. Error: 0x800F0830[gle=0x0000007a]

    Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.
    https://answers.microsoft.com/en-us/...2d5cd0b?page=2

    - seems to point to the need to check your disk.

    I'm using Eset Internet Security. I turned it off and ran all the update operations.
    Turning it off is not at all the same as uninstalling it, as during an upgrade applications are transferred to the new build.

    I also note your original error message refers to updates.
    You can elect NOT to receive updates as part of the upgrade process- or even disconnect the internet. If there are no basic underlying issues this simplifies the procedure and reduces risk of failure.
      My Computers

  8. Tekkie Boy's Avatar
    Posts : 803
    Win 10
       #8

    archz2 said:
    Thank you for sharing this. I downloaded and extracted this package. I ran the batchfix cmd as admin. The process ran for a while with a long log list. I followed the instructions for pressing keys to continue. The update was failing unfortunately. Here's the dism log file generated.
    Thanks for the information.

    Open the Windows Explorer, navigate to C:\Windows\logs and then copy and paste the CBS folder on your desktop, zip it and then upload it on WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free.

    Copy the entire CBS folder on the desktop and do not delete any files from the folder.

    Instructions for the wetransfer website to upload the file you can find there:

    https://www.tenforums.com/installation-upgrade/176967-repair-install-win-10-failing-3.html#post2192695
      My Computer

  9. archz2's Avatar
    Posts : 275
    Windows 10-64 bit (version 1909 build 18363.628)
    Thread Starter
       #9

    dalchina said:
    Thanks!

    - seems to point to the need to check your disk.
    Turning it off is not at all the same as uninstalling it, as during an upgrade applications are transferred to the new build.
    I also note your original error message refers to updates.
    You can elect NOT to receive updates as part of the upgrade process- or even disconnect the internet. If there are no basic underlying issues this simplifies the procedure and reduces risk of failure.
    Okay I ran chkdsk c: /scan from an admin command prompt.
    It found no issues.

    Here's the log.

    cmd log for scanning.txt


    Haven't uninstalled my antivirus yet as I've done lot of customization, made scanning and firewall rules inside it. I'll have to export settings very carefully.

    - - - Updated - - -

    Tekkie Boy said:
    Thanks for the information.

    Open the Windows Explorer, navigate to C:\Windows\logs and then copy and paste the CBS folder on your desktop, zip it and then upload it on WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free.
    Thanks! Here's the zip file of cbs log. It's quite small.
    CBS.zip
      My Computer

  10. dalchina's Avatar
    Posts : 33,776
    Win 10 Pro (1903) (2nd PC is 21H2)
       #10

    It appears the package is either invalid or the wrong version.

    Did you obtain it via the MS media creation tool?

    Note that you have omitted checking your disk.
    chkdsk checks the file system for the used part of the partition it's run on. Not the same thing at all... they are complementary checks.

    If for example the downloaded package was saved to a defective part of your disk it could appear corrupt. That's just one possibility.
      My Computers


 
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