Windows Update Breaks Connection to Secondary Internal SSD


  1. Posts : 59
    Windows 10
       #1

    Windows Update Breaks Connection to Secondary Internal SSD


    Frequently running Windows Update will cause my secondary internal SSD to be uninstalled and not visible to Device Manager... or any other software. Sometimes an ordinary re-boot will solve the problem. Other times the latest update must be backed out to correct the problem. This breakage has happened at least 3 times this year.
    When Windows Update causes this problem, nothing can access the SSD. It cannot even be uninstalled, because it doesn't show up in the device list. When corrected, the drive is recognized as usual.
    The problem has always been resolved without opening the computer box.
    Drive: Internal Crucial (Micron) M500 SSD.
    All indications show the drivers are current. The current driver is Microsoft 6/21/2006 version 10.0.19041.789
    Windows 10.0.19042 Build 19042
    Dell XPS 8940 Desktop Computer
    Here is how System Information describes the secondary SSD
    Windows Update Breaks Connection to Secondary Internal SSD-ssd.png
      My Computer

  2. Try3's Avatar
    Posts : 9,378
    Windows 10 Home x64 Version 21H2 Build 19044.1288
       #2

    This is only a shot in the dark but has Dell published an updated Bios for your computer?
    They sometimes also publish updated disk firmware.

    Best of luck,
    Denis
      My Computer


  3. Posts : 59
    Windows 10
    Thread Starter
       #3

    Thanks Denis!
    Dell SupportAssist found 6 drivers to update including the BIOS. All but the WiFi & Bluetooth driver have now been updated. If after 6 months nothing new is posted here by me, consider this issue solved.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 19:59.
Find Us




Windows 10 Forums