Windows Update Breaks Connection to Secondary Internal SSD


  1. compupix
    Posts : 59
    Windows 10
       New #1

    Windows Update Breaks Connection to Secondary Internal SSD


    Frequently running Windows Update will cause my secondary internal SSD to be uninstalled and not visible to Device Manager... or any other software. Sometimes an ordinary re-boot will solve the problem. Other times the latest update must be backed out to correct the problem. This breakage has happened at least 3 times this year.
    When Windows Update causes this problem, nothing can access the SSD. It cannot even be uninstalled, because it doesn't show up in the device list. When corrected, the drive is recognized as usual.
    The problem has always been resolved without opening the computer box.
    Drive: Internal Crucial (Micron) M500 SSD.
    All indications show the drivers are current. The current driver is Microsoft 6/21/2006 version 10.0.19041.789
    Windows 10.0.19042 Build 19042
    Dell XPS 8940 Desktop Computer
    Here is how System Information describes the secondary SSD
    Windows Update Breaks Connection to Secondary Internal SSD-ssd.png
      My Computer
    Quote Quote

  3. Try3
    Posts : 16,948
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       New #2

    This is only a shot in the dark but has Dell published an updated Bios for your computer?
    They sometimes also publish updated disk firmware.

    Best of luck,
    Denis
      My Computer
    Quote Quote

  4. compupix
    Posts : 59
    Windows 10
    Thread Starter
       New #3

    Thanks Denis!
    Dell SupportAssist found 6 drivers to update including the BIOS. All but the WiFi & Bluetooth driver have now been updated. If after 6 months nothing new is posted here by me, consider this issue solved.
      My Computer
    Quote Quote

 

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