New
#191
I didn't have the problem that last time I printed which was a few days ago now. The problem is that the problem started before the current cumulative update KB5010415. Was there another update before that that is causing the problem? I just installed KB5010415 and am ready to reboot the computer....Rebooting didn't change anything.
I checked HP and found a printer driver update:
HP OfficeJet Pro 6970 All-in-One series Basic Driver - IT Professional Use only
Version: 40.15.1230
Size: 68.8 MB
Date: Nov 24, 2021
I removed the printer and the current printer driver and other software. I reinstalled the printer driver again. This time the setup found the printer and installed it. Note the last step in the setup was to download and install HP Smart. I canceled that because I always found HP Smart annoying and unnecessary.
Was there a Windows update that caused my printer problem or was it a coincidence?
Last edited by MisterEd; 18 Feb 2022 at 18:51.