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  1. Joined : Jul 2015
    Phoenix, AZ, US
    Posts : 24
    Windows 10 & Ubuntu 14.04 LTS
       22 Aug 2015 #1

    KB3081441 or KB3081444 Update Causing Shutdown Hang


    I'm not sure which update it was, but both KB3081441 & KB3081444 installed on the August 19th and now my laptop doesn't want to turn all the way off on shut down. It will do a restart normally, but I have to hold down the power button to force it to completely power down, and would rather not do this.

    I've also noticed at least one of the apps from http://portableapps.com/ called FreeCommander XE Portable now loads, but you can't see the display. It worked fine before the updates were installed, and again: this is a laptop with only one screen. The only way to exit out of the program is to kill it in Task Manager.

    Are there some instructions around for backing out updates so I can find out which one is actually causing the problem? I'm a bit more concerned about the shut down hang than the file manager, needless to say, but I wouldn't mind squashing both bugs.

    Thanks.
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Spring Valley
    Posts : 558
    Windows 10 Pro/Windows 7 Ultimate
       22 Aug 2015 #2

    Get rid of them both! KB3081444 caused all kinds of problems.
      My System SpecsSystem Spec


  3. Joined : Jul 2015
    Phoenix, AZ, US
    Posts : 24
    Windows 10 & Ubuntu 14.04 LTS
       22 Aug 2015 #3

    I would if I could, but that doesn't seem to be an option.

    While I was able to uninstall KB3081444, the other one, KB3081441 doesn't show an uninstall option on the menu and I'm not sure at this point how to force the issue. Uninstalling KB3081444 didn't help any of my issues though, so I still have the same problems, but now it seems KB3081444 wasn't the cause of it. That makes KB3081441 the suspect. Now I just need to figure out how to kill it.

    /rant mode on

    Mandatory updates are fine - if only they didn't hose your machine! They suck when they do that. Yeah, I'm looking right at you, Microsoft.

    /rant mode off
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Spring Valley
    Posts : 558
    Windows 10 Pro/Windows 7 Ultimate
       23 Aug 2015 #4

    I was fortunate to have had a restore point set for earlier in the day when I allowed KB3081444, I believe it included 1441 too. Both were wiped out, then I shut off the Windows Update service. I have been using WHdownloader to get other less insidious updates, and the Windows 10 Cab installer to install the ones that came in CAB format. Hopefully you will have a restore point set, if you can't get into Windows 10, you can use an Install DVD to run System Restore, it should run more successfully that way. You can make an Install DVD from the Windows 10 download page, it tells you how, takes about 15 minutes to download it and create the ISO with the Media Creation Tool.
      My System SpecsSystem Spec


  5. Joined : Jul 2015
    Phoenix, AZ, US
    Posts : 24
    Windows 10 & Ubuntu 14.04 LTS
       23 Aug 2015 #5

    Love your choice of words, "less insidious updates." That's what is seems like when they quietly install an update that breaks your system. Thanks for the head's up about WHdownloader and the Windows 10 Cab Installer. I'm going to look those up and see if that would help, along with turning off the update service because I know that the update will come back if I don't.

    I'm in the process of moving and am down to one PC that is needed for work, so I may be going back to Windows 7 if this doesn't get straightened out soon.
    I've had enough of this.

    In the interest of full disclosure: The wife saw the notification about the Win 10 update and though it was good idea.

    Now she's upset (at me) about all the problems. Ya just can't win some times . . .
      My System SpecsSystem Spec


  6. Joined : Jul 2015
    Phoenix, AZ, US
    Posts : 24
    Windows 10 & Ubuntu 14.04 LTS
       24 Aug 2015 #6

    Sadly I have had to return to Windows 7, which originally came on my laptop. It works with no problem. The last 2 updates for Win 10 really finished it for me because it made the system unusable for some of the software I must have for work. I'll give it another go on Windows 10 after the move and my other system is set up again.

    Sorry I don't have better news, but I couldn't get rid of the KB3081441 update that was causing all my problems . . . so I used the "nuclear option." Sometimes overkill just works better.
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 53
    Windows 10
       25 Aug 2015 #7

    how did you go back to windows 7?
      My System SpecsSystem Spec


  8. Joined : Jul 2015
    Phoenix, AZ, US
    Posts : 24
    Windows 10 & Ubuntu 14.04 LTS
       25 Aug 2015 #8

    danderson400 said: View Post
    how did you go back to windows 7?
    I still have the Windows 7 Home Premium disk from the other machine I built & the Windows 7 COA (aka License) on the laptop. All I had to do was download some utilities and drivers from the manufacturer's website to a USB stick, make sure everything important was backed up, and then format the C:\ drive. Good bye for now, Windows 10. After that, boot from the Windows 7 DVD and let the install run. I gave the install program the laptop's Windows key when it asked. Its a clean install, which means a few things needed drivers, and then there's all the Windows 7 Updates . . . about 200 of them from what the machine said. Let that run and went to bed after everything downloaded.

    It would have been easier (and faster!) if I had the Restore Media that I made when I first got the machine, but those got packed away somehow and I have no idea where they are, so I used what I had available. It worked, even if it wasn't pretty. Its about the same thing as building a new machine from scratch only without all the assembly work beforehand.

    I'll probably try the upgrade again in a few months. Hopefully the major issues will be worked out by then.
      My System SpecsSystem Spec


  9. Joined : Aug 2015
    Posts : 53
    Windows 10
       25 Aug 2015 #9

    i have a windows 8.1 lisence from my laptop
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Posts : 53
    Windows 10
       25 Aug 2015 #10

    would ripping the iso help me?
      My System SpecsSystem Spec


 
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