Dell Laptop keeps asking for BitLocker Recovery Key after update


  1. Posts : 156
    Win 7, Win-10
       #1

    Dell Laptop keeps asking for BitLocker Recovery Key after update


    Have a Dell Inspiron laptop with Win-10 Home and automatic updates turned on.

    After a recent update, I cannot log on to the machine. Keeps asking for a Recovery Key and we've not done anything to encrypt the drive.

    What is Microsoft trying to do?

    Tried to uninstall last updates but cannot, some error that it can't be done
    Tried to reset Windows without losing data but it asks for same BitLocker Key

    Any advice?

    Thanks
      My Computer


  2. Posts : 16,950
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #2

    Please would you post a photo of the dialog that's asking for the key.

    Denis
      My Computer


  3. Posts : 7,607
    Windows 10 Home 20H2
       #3

    Also a photo of the error concerning the uninstallation of the update.
      My Computer


  4. Posts : 156
    Win 7, Win-10
    Thread Starter
       #4

    Not really sure how pics are going to help but here they are:
    Dell Laptop keeps asking for BitLocker Recovery Key after update-bitlocker.png

    Dell Laptop keeps asking for BitLocker Recovery Key after update-uninstall.png
      My Computer


  5. Posts : 16,950
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #5

    Well, I'm sorry. I have no useful suggestions to make. I've sent a message to some other forum members to ask them to take a look at this thread.

    Best of luck,
    Denis
      My Computer


  6. Posts : 632
    Linux Lite
       #6

    Maybe that Windows Updates causing bugs. Try How to Do a Repair Install of Windows 10 with an In-place Upgrade

    If you can not log in and if you can not reset or refresh your PC, do you have spare or extra PC? I would clean install Windows 10 How to Clean Install Windows 10
      My Computers


  7. Posts : 156
    Win 7, Win-10
    Thread Starter
       #7

    f23948 said:
    Maybe that Windows Updates causing bugs. Try How to Do a Repair Install of Windows 10 with an In-place Upgrade

    If you can not log in and if you can not reset or refresh your PC, do you have spare or extra PC? I would clean install Windows 10 How to Clean Install Windows 10
    Can only be done once one logs in to win-10 isn't it?
    I cannot even get to the login screen


    The last option I have is to restore machine to factory settings but then I lose all Data and I'm trying to avoid that
      My Computer


  8. Posts : 7,607
    Windows 10 Home 20H2
       #8

    Are you able to back up the data via Windows PE?

    Help I can’t get windows to installation screen
      My Computer


  9. Posts : 26
    Windows 10 Pro
       #9

    @nkaufman Have a look at this site--might help.
      My Computer


  10. Posts : 16,950
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #10

    RTeel,

    Good catch.

    Denis
      My Computer


 

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