Can't install KB5004237 update

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  1. Posts : 20
    Windows 10 Pro v19042.1052
       #1

    Can't install KB5004237 update


    I've been stuck in a loop with this for days and I'm tearing my hair out.

    Windows update keeps downloading 2021-07 Cumulative Update version 20H2 KB5004237 and prompts me to restart to install but the same process happens...

    Configuring Windows Update
    Gets to 7%
    Restarting orange screen
    Boot screen, followed briefly by a black screen with spinning dots
    Restarting orange screen again
    Boot screen again
    Orange screen saying we couldn't complete update, reverting changes.

    I then see on Updates screen, an error code 0x80070003 with the message "Some update files are missing or have problems. We'll try to download the update again later".

    I have tried DISM.exe /Online /Cleanup-image /Restorehealth in CMD, and sfc/ scannow and no issues were found, but upon repeating afterwards exactly the same issue.

    It wont even install the feature update to windows 10, version 21H1.

    I'm currently on build 19042.1052.

    Can't install KB5004237 update-screenshot-2-.png
      My Computer

  2. Macboatmaster's Avatar
    Posts : 1,306
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #2

    Clean boot it and then try the update please
    https://support.microsoft.com/en-us/....%20See%20More
      My Computer


  3. Posts : 20
    Windows 10 Pro v19042.1052
    Thread Starter
       #3

    Macboatmaster said:
    Clean boot it and then try the update please
    https://support.microsoft.com/en-us/....%20See%20More
    I followed the instructions, restarted, downloaded update again and the same failed process happened as I described in my OP.

    Got to 7%, restarted, then rolled back the changes.

    Update had same message: Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80070003)
      My Computer

  4. Macboatmaster's Avatar
    Posts : 1,306
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #4

    Go here
    https://www.catalog.update.microsoft...px?q=KB5004237
    Look carefully ensure you choose the correct one 5th down on my opening of catalogue
    click download
    save to your desktop
    right click open, see if will install from there.
      My Computer


  5. Posts : 20
    Windows 10 Pro v19042.1052
    Thread Starter
       #5

    Macboatmaster said:
    Go here
    https://www.catalog.update.microsoft...px?q=KB5004237
    Look carefully ensure you choose the correct one 5th down on my opening of catalogue
    click download
    save to your desktop
    right click open, see if will install from there.
    So when Windows Update (normal) downloads this update it does it way quicker than it should on my 30mbps line for a file that is 587mb. I did that standalone and was hopeful as it clearly was downloading the whole thing.

    But unfortunately same thing happened. And it stopped again at 7%.

    I tried windows 10 repair feature (start up repair I think itís called?) and it said windows couldnít repair so Iím just resetting windows now while keeping personal files.
    Last edited by Nomadski; 15 Jul 2021 at 11:02. Reason: Add more info
      My Computer

  6. Macboatmaster's Avatar
    Posts : 1,306
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #6

    You jumped the gun slightly we could have done a repair install and you would have kept everything
    Repair Install Windows 10 with an In-place Upgrade
      My Computer



  7. Posts : 20
    Windows 10 Pro v19042.1052
    Thread Starter
       #7

    Macboatmaster said:
    You jumped the gun slightly we could have done a repair install and you would have kept everything
    Repair Install Windows 10 with an In-place Upgrade
    I guess, but I just want to get my pc running again, and so be it if I have to reinstall a bunch of programs and games.

    Think the last straw for me was auto repair not being able to fix anything, and the log file apparently being saved in H: drive (OS is on standard C:) and when I looked there was no log file there lol.

    I've just got back to desktop and apparently I'm still on 19042.1052 as I was on before, and Windows Update now says there's no updates available? Will this just take time for it to be delivered to me? I want to get this update done and dusted before I commit to loading everything back on.

    EDIT: Well the nuke option worked and it downloaded and installed so at least I can get back to reinstating the PC. Wish I knew what it was beyond a likely corrupt registry.

    Thanks for your help in the topic Macboatmaster, appreciated.
      My Computer

  8. Macboatmaster's Avatar
    Posts : 1,306
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #8

    Do you use any third party system maintenance software
    Many of these include a registry cleaner although not advertised directly as a registry cleaner.
      My Computer


  9. Posts : 20
    Windows 10 Pro v19042.1052
    Thread Starter
       #9

    Macboatmaster said:
    Do you use any third party system maintenance software
    Many of these include a registry cleaner although not advertised directly as a registry leaner.
    I use IOBit Uninstaller 10 which cleans files after uninstalling programs, and driver booster which notifies me of new drivers availability. Everything else is just windows 10 features.
      My Computer

  10. Macboatmaster's Avatar
    Posts : 1,306
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #10

    Do not use them
    Honestly you do not need them
    IOBit uninstaller needs very careful handling as you can uninstall a file, left over from after an app is uninstalled with its own uninstaller or the windows uninstaller AND the whole file that IOBit has found is uninstalled - rather than the part of the file that contained the fragment of the program/app

    Driver Booster has a well known potential to find the wrong drivers.
    I know that Microsoft updates sometimes offers the wrong ones, but not as often as Driver Booster does
      My Computer


 
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