Windows 10 Laptop stuck in update upto 3 hours then rollsback update

Hi,
I have a problem with my Windows 10 HP Envy Laptop
It is not able to apply any updates. It tries to update every time I restart and says "Working on updates 1%. Dont turn off your PC. It will take a while". Then slowly it goes to 2% then 3% and it takes 30 minutes or so and then reaches 15% or so and then again starts from 1% and keeps repeating for a couple of hours. Max it goes to is about 30-40%.
Finally after 2 -3 hours it says "Unable to apply updates rolling back changes" and then lets me into the Home Login screen.
As a result, in the power option I see only "Update and restart" and "update and shutdown". So if I choose this then it will again repeat the same thing and it takes 3 hours for me to get in. So to avoid this my only option is to not shut it down but just leave it on because whenever I restart it, it takes 3 hours to let me in to the login screen .
So to summarize every time it tries to do windows update it gets stuck as mentioned above for 2-3 hours and then rolls back and never does the update and then next time if I shutdown and restart it does the same thing every time.
So can you please advise how I can get this Windows update done successfully without get stuck and without eventually undoing the changes.
I have attached a screenshot it shows when doing the updates which it keeps displaying for a couple of hours with just the percentage changing slowly till about 30% in 3 hours or so before it finally rolls back the changes as it is not able to do the update for some reason.
Please advise
Your response will be much appreciated.

Laptop: HP Envy x360 m6 convertible laptop
processor: Core i-5
OS: Windows 10 Home

thanks
waavman

Hi Dalchina

Sorry for the delayed response. I have gathered all the information you asked for and compiled them in my response below with the necessary screenshots to support them.
SetupDiagResults.log
(1) Regarding whether I am able to use my Laptop or not , I am able to because as mentioned in my problem description , after taking 3 hours to update, it fails and finally comes to login screen where it lets me in once I login. As of now the solution is whenever I plan to use the laptop I should start it about 3 hours before my planned time of use so that I dont end up waiting for 3 hours for it to let me log in.
(2) My Windows 10 version : Version 1909 (OS Build 18363.1533)
(3) Please find attached couple of screenshots of Settings->"pending Windows update" & Settings->Pending Windows Update-> Update history
(4) Please find attached screenshot of my partitions using Minitool Partition wizard
(5) I have not done any tweaks / hacks or anything. I just use my laptop to browse and do some Java programming using Eclipse
(6) C: DRIVE usage: Out of 917GB total 226GB is used and 690GB is free.
(7) Please find attached output of setupdiag.exe after it tried to analyze the windows upgrade logs on my laptop
Also please find attached the setupdiagresults.log generated by setupdiag.exe after analyzing my laptop Windows upgrade logs.
(8) Yes my Laptop has been in regular use daily.
(9) I have no idea when an update was last applied successfully because since a long time I had been giving this problem and I am not sure if it has been able to apply some part of the updates while some parts fail but lately I had gotten worse and worse to the point that now it fails everytime it tries to update .
(10) And yes this HP Envy x360 laptop is from 2017 and when its up and running there are no issues and I am able to use all apps on it perfectly and even do Java programming using Eclipse perfectly.

Really appreciate if you could kindly review above information that I provided which you asked for and see if it sheds any light as to what could be wrong with my laptop and how to overcome this issue so that the Windows upgrade its trying to do goes through successfully.

Thanks
waavman

Uninstall Kaspersky software using the applicable uninstall tool:
https://support.kaspersky.com/common/uninstall/1464


Make sure Microsoft defender is on.


Uninstall any installed third party software firewall or drive encryption.


Run:
Tuneup.bat - Click here to go to the BSOD batch repository to download and run this batch file.




Place the computer in clean boot:
Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts


Perform an in place upgrade repair:
Repair Install Windows 10 with an In-place Upgrade

Hi @zbook,

(1) I have uninstalled kaspersky. I was able to uninstall it fully from Control panel -> uninstall programs

(2) Windows Windows defender is on. I verified by clicking the "^" on the system tray and saw the Shield.

(3) I ran the tuneup.bat. It took a few hours to run. I have attached the output of this program below. Can you please take a look at it and advise if it raises any issues with my laptop ?

(4) As for the next step of performing a Clean boot of the Windows 10, I have not done it yet because there is a step (10) in the clean boot instructions which says "if you could not run a program before clean boot try running it now after performing the clean boot " . In my case the program that does not run is the automatic windows Update that runs unsuccessfilly whenever I restart the computer. So I wanted to know if I restart the computer in Clean Boot will the Windows Update try to run automatically even in the Clean boot mode ? If it does not run automatically in Clean Boot mode then I donot know how to manually start the Windows Update to see if goes through fine or not in Clean Boot mode

(5) Also I was not sure if you would first like to check the tuneup.bat output if the error on that indicates something prior to performing the Clean boot . So please let me know after reviewing the attached Tuneup.bat output, what are your views about it and how you suggest I should proceed.


Tuneup.bat Output

Code:

###########################################################
# The following commands will be run in sequence.         #
# The first 5 will take quite a while to run, be patient. #
###########################################################

sfc /scannow
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth
sfc /scannow

chkdsk /scan

wmic recoveros get autoreboot
wmic recoveros set autoreboot = false
wmic recoveros get autoreboot
wmic recoveros get DebugInfoType
wmic recoveros set DebugInfoType = 7
wmic recoveros get DebugInfoType

wmic pagefile list /format:list
wmic Computersystem where name="DESKTOP-OGF84MU" get AutomaticManagedPagefile
wmic Computersystem where name="DESKTOP-OGF84MU" set AutomaticManagedPagefile=True
wmic Computersystem where name="DESKTOP-OGF84MU" get AutomaticManagedPagefile

bcdedit /enum {badmemory}


C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1379

Image Version: 10.0.18363.1556

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1379

Image Version: 10.0.18363.1556

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>chkdsk /scan
The type of the file system is NTFS.
Volume label is Windows.

Stage 1: Examining basic file system structure ...
  1252352 file records processed.
File verification completed.
  35035 large file records processed.
  0 bad file records processed.

Stage 2: Examining file name linkage ...
  109594 reparse records processed.
  1672630 index entries processed.
Index verification completed.
  0 unindexed files scanned.
  0 unindexed files recovered to lost and found.
  109594 reparse records processed.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
  210140 data files processed.
CHKDSK is verifying Usn Journal...
  34087112 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

 961889110 KB total disk space.
 233908584 KB in 662487 files.
    462904 KB in 210141 indexes.
         0 KB in bad sectors.
   1545798 KB in use by the system.
     65536 KB occupied by the log file.
 725971824 KB available on disk.

      4096 bytes in each allocation unit.
 240472277 total allocation units on disk.
 181492956 allocation units available on disk.

C:\WINDOWS\system32>wmic recoveros get autoreboot
AutoReboot
FALSE


C:\WINDOWS\system32>wmic recoveros set autoreboot = false
Updating property(s) of '\\DESKTOP-OGF84MU\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'
Property(s) update successful.

C:\WINDOWS\system32>wmic recoveros get autoreboot
AutoReboot
FALSE


C:\WINDOWS\system32>wmic recoveros get DebugInfoType
DebugInfoType
7


C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
Updating property(s) of '\\DESKTOP-OGF84MU\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'
Property(s) update successful.

C:\WINDOWS\system32>wmic recoveros get DebugInfoType
DebugInfoType
7


C:\WINDOWS\system32>wmic pagefile list /format:list


AllocatedBaseSize=5376
CurrentUsage=468
Description=C:\pagefile.sys
InstallDate=20210516035444.961867-240
Name=C:\pagefile.sys
PeakUsage=569
Status=
TempPageFile=FALSE




C:\WINDOWS\system32>wmic Computersystem where name="DESKTOP-OGF84MU" get AutomaticManagedPagefile
AutomaticManagedPagefile
TRUE


C:\WINDOWS\system32>wmic Computersystem where name="DESKTOP-OGF84MU" set AutomaticManagedPagefile=True
Updating property(s) of '\\DESKTOP-OGF84MU\ROOT\CIMV2:Win32_ComputerSystem.Name="DESKTOP-OGF84MU"'
Property(s) update successful.

C:\WINDOWS\system32>wmic Computersystem where name="DESKTOP-OGF84MU" get AutomaticManagedPagefile
AutomaticManagedPagefile
TRUE


C:\WINDOWS\system32>bcdedit /enum {badmemory}

RAM Defects
-----------
identifier              {badmemory}

C:\WINDOWS\system32>Echo off
   ###################################################################################
   #    How to capture batch file data and post in your thread in the BSOD forum     #
   #                                                                                 #
   #      Batch files and instructions for use in BSOD debugging[Part Two-Four]      #
   #                                                                                 #
   #        Press [V] to visit the above web page for detailed instructions.         #
   #        Press [C] to close this window.                                          #
   ###################################################################################

thanks

Tuneup results look good.

1) Run the Kaspersky uninstall tool to get the cleanest uninstallation.

2) Place the computer in clean boot:
https://support.microsoft.com/en-us/...oot-in-windows

3) Perform an in place upgrade repair: (for this upgrade attempt do not use the upgrade assistant)
Repair Install Windows 10 with an In-place Upgrade

The iso can be downloaded and installed onto the desktop or a flash drive:

https://www.microsoft.com/en-us/soft...load/windows10
Download Windows 10 ISO File
Create Bootable USB Flash Drive to Install Windows 10

If the upgrade completes without a rollback then your set.
If there is a rollback then logs can be collected.

Hi @zbook,

Sure will do that and update you . But doesnt the "bad memory" shown at the end of the Tuneup.bat indicate any issue.
I have just pasted those last 3 lines here. What does this mean ?

Code:

C:\WINDOWS\system32>bcdedit /enum {badmemory}

RAM Defects
-----------
identifier              {badmemory}

That is normal output for that command.

If Windows had already found RAM that it predicted would fail the results would be different.

Once you have upgraded you can run hardware tests as a preventative maintenance check.

Ok.
So the steps remaining now on my end are Windows Clean Boot and Inplace upgrade repair
For the In-Place upgrade repair, do I risk losing the data on my harddisk ? Do I have to back it up before I do the inplace upgrade repair or is it not Risky at all and can I go ahead and do the in place upgrade repair without backing up anyting ?

thanks