Stuck on welcome screen after latest update, can't log in


  1. Posts : 2
    Windows 10
       #1

    Stuck on welcome screen after latest update, can't log in


    I don't know if this is the right section to ask this in, but my machine refuses to let me log in now -- because it won't even show the the prompt. This also means I can't look up my actual specs, so what I have is of a computer that should be the same as mine.
    A couple nights ago, it wanted to update. I gave it the okay and told it to shut down afterwards. I wish I knew which update it was, but I can't tell you, because now I have exactly zero access to the entire computer. I booted it up the next afternoon, and it came up like normal. It shows the time, the date, and a wifi symbol. Clicking should bring up the login prompt, yes? Well, now it doesn't. It doesn't bring up anything. It acts like it's transitioning, but then it snaps right back.

    - Booting in any safe mode setting results in a black screen with a cursor. The cursor responds to movement, but nothing else.
    - Using a restore point from before the update didn't work.
    - It refused to uninstall any updates. (I may be dumb for using the restore point first. But I was just following someone's instructions!)
    - Ctrl-alt-delete didn't work.
    - Yes, I tried turning it off and on again.

    I'm at a loss. I'd rather not have to wipe the machine over its own update failing. I mean frankly, that just isn't fair.
      My Computer


  2. Posts : 35,484
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    A couple nights ago, it wanted to update. I gave it the okay and told it to shut down afterwards.
    Hi, sorry to hear of your problem.

    Could you clarify- did you in any way interrupt the update/upgrade by shutting down your PC?
    I.e. Is there any possibility the update/upgrade was interrupted?


    Do you have a recent disk image of your O/S? Disk imaging is endlessly recommended here so users can recover quickly and relatively easily to a previous good state even if their disk fails or their PC is unbootable. E.g. Macrium Reflect (free/paid + large enough external storage for image files).

    Using disk imaging regularly and routinely can often mean you do indeed avoid a clean install, which is evidently what you dread.

    You may be able to find out what updates have been applied to your machine thus:
    Please Wait... | Cloudflare

    - if you can get to the point of viewing a list of them like that.

    If you wish to try that, you will need a Win 10 bootable disk (if you don't have one, borrow one or create one on another PC) and boot your PC from that. (You'll need one anyway if you end up needing to do a clean install)

    I would guess there's a very slight chance of being able to uninstall the last update if it has failed badly in some way.

    Another possibility is that your disk itself has failed.
    To check that you would either need to boot your PC from a live boot disk such as Hiren's or Bob Omb's (Google, download, create) and run e.g. the portable version of Crystal Diskinfo.

    If your disk has failed and you don't have appropriate backups, you would need to try to recover data, for which the live boot disk would be very helpful.

    I doubt this is rescuable.
      My Computers


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    dalchina said:
    Could you clarify- did you in any way interrupt the update/upgrade by shutting down your PC?
    I.e. Is there any possibility the update/upgrade was interrupted?
    I used the option "Update and Shut Down." I didn't interfere with anything after that, except for turning off the monitor.

    I seem to have a setup I can reinstall Windows with, but it's from about a year ago. Someone else led me to a Linux-based troubleshooting boot disc that is supposed to check for issues, but I haven't done that yet.
    I did try uninstalling the updates, but both options (quality and feature) gave failure messages.
      My Computer


  4. Posts : 47
    windows 10
       #4

    Hey Sorry to hear about the problem you are having. By the looks of it, I had kind of similar problem with my wife's laptop when after an update, it didn't go into the profile, it seemed to mess the profile. I had to recover the files and document through cloning the drive with ddrescue, I wish I knew earlier, but each time I tried to log in, it overwritten the prior data.

    In your case, It is different from what I had experienced, though I would suggest not to use it, as you may have harder time retrieving those data.


    I came across data-medic forum when I had the problem, especially their data-recovery tutorial which was essentially was mainly for cases like bad sector, using the ddrescue to clone the drive to another new disk/ssd and with a use of tools like r-studio to recover.

    How to Clone a Hard Drive With Bad Sectors Using ddrescue - Data Recovery Forum Home
      My Computer


  5. Posts : 35,484
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #5

    Remeber to check the disk as I suggested, don't write to it before rescuing data from it. Check the disk before attempting a clean install.
      My Computers


 

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