Windows Driver Kit

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  1. Posts : 4
    windows 64 bit
       #1

    Windows Driver Kit


    I have been having trouble with the drivers for my HP 23-q113w Touch since February. I just installed the WDK and used it to delete ghost devices. Thanks to your forum. I would like to know if there could possibly be anything in the WDK that might help me with my touch screen drivers issue? I have been to the HP site and downloaded all the updates for my PC.

    I have Windows Home 64 bit

    OS build is 19042.867

    I have done a system reset, then a system restores but still have the same issues with the touch screen drivers. They say they are not connected to the computer. Code 45.

    Thank you all
      My Computer


  2. Posts : 34,882
    Win 10 Pro (1903) (2nd PC is 21H2)
       #2

    Hi, probably best addressed on the HP site. A similar question is raised here: have you seen it?
    https://h30434.www3.hp.com/t5/Notebo...g/td-p/6588008

    Your drivers page is here:
    https://support.hp.com/us-en/drivers.../model/8498818

    I see no driver listed specifically for a touch screen though.
      My Computers


  3. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    Install the latest version HP support assistant: Version 9.7.238.0 / 8.8.34.31
    https://www8.hp.com/us/en/campaigns/...hpsupport.html

    Please post an image after running HP support assistant.

    Take Screenshot in Windows 10
    https://support.microsoft.com/en-gb/...re-screenshots
    How to Upload and Post Screenshots and Files at Ten Forums



    Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread


    Code:
     Code 45 “Currently, this hardware device is not connected to the computer... (Code 45)”
    Full Error Message
    
    Currently, this hardware device is not connected to the computer. 
    To fix this problem, reconnect this hardware device to the computer. (Code 45)
    
    Cause
    
    This error occurs if a device that was previously connected to the computer is no longer connected. 
    To resolve this problem, reconnect this hardware device to the computer.
    
    Recommended Resolution
    
    No resolution is necessary. This error code is only used to indicate the disconnected status 
    of the device and does not require you to resolve it. The error code resolves automatically 
    when you connect the associated device to the computer.
      My Computer


  4. Posts : 15,982
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #4

    Just as a side question. Is there a universal Drivers site that you know of, that is safe and free of malware, viruses etc on the downloads.

      My Computer


  5. Posts : 39,953
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    Paul Black said:
    Just as a side question. Is there a universal Drivers site that you know of, that is safe and free of malware, viruses etc on the downloads.

    See: https://www.catalog.update.microsoft.com/Home.aspx

    This may be required for some installations:
    Install CAB file in Windows 10
      My Computer


  6. Posts : 4
    windows 64 bit
    Thread Starter
       #6

    Hello once again. I have been all over the place trying to resolve this issue. I went to HP and downloaded the drivers, chipsets, graphics, etc that they suggested. It didn't help. I tried Windows help, everyone says the same thing. I have found quite a few people with the same issue as I have with the touchscreen. None were resolved. I thought it was hardware but sometimes the touch comes on, then when I have to restart it disappears. Sometimes my system says it's touch-capable, then, like now, it says it isn't on the system.

    Now there isn't even an HID device saying compliant touch screen. I have had done so many updates, system restore and installing and uninstalling that my PC is now undependable. I had never had one issue with it before Feb 28thm when it suddenly ceased working. My young granddaughter was playing an online game called Roblox when it stopped working. I thought that might have something to do with it. Any opinions?

    Does anyone know if there is any generic or universal touchscreen driver/software that I can install that would take the place of the drivers that seem to come and go?

    I am willing to try anything because it is so frustrating. I had planned on this being my PC for quite a while. I am 70 and I won't be able to buy another PC in the foreseeable future.

    Thank you
      My Computer


  7. Posts : 34,882
    Win 10 Pro (1903) (2nd PC is 21H2)
       #7

    I had never had one issue with it before Feb 28thm
    Hi, around that time did you receive or apply a significant Windows update or upgrade?

    Put another way, were you running a later build after that to the one that ran satisfactorily?

    This shows where you would see a touch-screen driver:
    https://support.hp.com/gb-en/document/c03488148

    Step 5 shows diagnostic steps, Please advise the result.

    More possible diagnostic facilities here:
    https://support.hp.com/gb-en
      My Computers


  8. Posts : 4
    windows 64 bit
    Thread Starter
       #8

    There wasn't any specific update that I took notice of. I wanted to roll back to before Feb 28th, but I kept getting a message saying I could only go back to March 1, so that didn't help me.

    I went to the HP site about the touch screen problems. It didn't help me any.

    I Marnie
      My Computer


  9. Posts : 12,414
    Win10 Version 21H2 Pro and Home, Win11 Pro
       #9

    My HP Compaq L2105m monitor is a few years old, only issue I've had is when changing computers using the VGA cable is assuring I also changed the USB cable to get the touch feature.
      My Computers


  10. Posts : 34,882
    Win 10 Pro (1903) (2nd PC is 21H2)
       #10

    Thank you for your reply.


    Marnie said:
    There wasn't any specific update that I took notice of. I wanted to roll back to before Feb 28th, but I kept getting a message saying I could only go back to March 1, so that didn't help me.
    Please perform the diagnostic check I found for you and read that document. Post #7.
      My Computers


 

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