Windows 10 update issue - cannot connect to update service

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  1. nkaufman
    Posts : 156
    Win 7, Win-10
       New #1

    Windows 10 update issue - cannot connect to update service


    Hello,

    Win-10 Pro,
    Version - 20H2,
    OS build - 19042.868
    Experience - Windows Feature Experience Pack 120.2212.551.0

    getting an error with windows update:
    Windows 10 update issue - cannot connect to update service-2021-03-28-windowsupdate-01.png

    Am connected to internet. Not sure what the issue is.
    Had another issue with Outlook, not sure if these are related
    Outlook 2016 Error 0x800704cf, Need Password

    Any idea?

    I did Network Reset,
    removed all network adapters and added them back,
    unchecked ipv6 from all adapters
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  3. Ghot
    Posts : 23,258
    Win 10 Home ♦♦♦19045.4355 (x64) [22H2]
       New #2

    nkaufman said:
    Hello,

    Win-10 Pro,
    Version - 20H2,
    OS build - 19042.868
    Experience - Windows Feature Experience Pack 120.2212.551.0

    getting an error with windows update:
    Windows 10 update issue - cannot connect to update service-2021-03-28-windowsupdate-01.png

    Am connected to internet. Not sure what the issue is.
    Had another issue with Outlook, not sure if these are related
    Outlook 2016 Error 0x800704cf, Need Password

    Any idea?

    I did Network Reset,
    removed all network adapters and added them back,
    unchecked ipv6 from all adapters


    Microsoft can't seem to decide if they want this one to go out.




    Try and download it manually...

    KB5001649 CU Windows 10 v2004 build 19041.870 and v20H2 19042.870



    You can also try the Update Catalog...

    https://www.catalog.update.microsoft...px?q=KB5001649
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  4. nkaufman
    Posts : 156
    Win 7, Win-10
    Thread Starter
       New #3

    Thanks for your response.

    Yes, manual update is indeed an option but would be nice if it worked directly from Settings.

    My bigger concern is Outlook and hotmail accounts, not sure what's going on over there.
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  6. zebal
    Posts : 1,746
    Windows 10 Pro x64 22H2
       New #4

    1. Did you configure firewall to block anything outbound?
    2. try clearing dns cache? in powershell run:
    Code:
    Clear-DnsClientCache
    3. Have you tried to set DNS to google? 8.8.8.8 and 8.8.4.4
    4. can you visit microsoft.com in web browser?
    5. Did you check hosts file?
    C:\Windows\System32\drivers\etc
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  7. nkaufman
    Posts : 156
    Win 7, Win-10
    Thread Starter
       New #5

    zebal said:
    1. Did you configure firewall to block anything outbound? --NO I didn't
    2. try clearing dns cache? in powershell run:
    Code:
    Clear-DnsClientCache
    --- Ran, Rebooted, same issue
    3. Have you tried to set DNS to google? 8.8.8.8 and 8.8.4.4 -- I haven't done this
    4. can you visit microsoft.com in web browser? -- yes, i can log in my hotmail account via browser
    5. Did you check hosts file? -- There is no change in hosts file
    C:\Windows\System32\drivers\etc

    Answers given above
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  8. zebal
    Posts : 1,746
    Windows 10 Pro x64 22H2
       New #6

    Get Started | Public DNS | Google Developers

    If not working, did you try to run update troubleshooter?
    https://support.microsoft.com/en-us/...c-89ce169755dd
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  9. Bastet
    Posts : 2,552
    Windows 10 Pro 64bit
       New #7

    Have you tried resetting the update components?
    Open cmd prompt/powershell with admin & enter:
    Net Stop bits
    Net Stop wuauserv
    Net Stop appidsvc
    Net Stop cryptsvc
    Ren %Systemroot%\SoftwareDistribution\DataStore DataStore.bak
    Ren %Systemroot%\SoftwareDistribution\Download Download.bak
    Ren %Systemroot%\System32\catroot2 catroot2.bak
    Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
    Net Start bits
    Net Start wuauserv
    Net Start appidsvc
    Net Start cryptsvc
    Restart the PC & try updating again.


    And/or:
    Search for services.msc & find Windows Update & ensure it is set to Automatic.


    If this doesn’t work then run this tool: https://docs.microsoft.com/windows/d...rade/setupdiag & let me know what it says the reason for the failure is.
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  10. nkaufman
    Posts : 156
    Win 7, Win-10
    Thread Starter
       New #8

    zebal said:
    Get Started | Public DNS | Google Developers
    If not working, did you try to run update troubleshooter?https://support.microsoft.com/en-us/...c-89ce169755dd
    Thanks but yes did that and still same issue.

    I looked at CBS.log and see one entry that appears several times
    2021-03-29 07:25:35, Info CBS InternalOpenPackage failed for Package_for_KB3025096~31bf3856ad364e35~amd64~~6.4.1.0 [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

    2021-03-29 07:25:35, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

    2021-03-29 07:25:35, Info CBS Failed to create open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

    2021-03-29 07:25:35, Info CBS Failed to OpenPackage using worker session [HRESULT = 0x800f0805]

    2021-03-29 07:25:35, Info CBS Session: 30876814_1016869301 initialized by client WindowsUpdateAgent, external staging directory: (null), external registry directory: (null)

    2021-03-29 07:25:35, Info CBS InternalOpenPackage failed for Package_for_KB3025096~31bf3856ad364e35~x86~~6.4.1.0 [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

    2021-03-29 07:25:35, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

    2021-03-29 07:25:35, Info CBS Failed to create open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

    2021-03-29 07:25:35, Info CBS Failed to OpenPackage using worker session [HRESULT = 0x800f0805]

    - - - Updated - - -

    Bastet said:
    Have you tried resetting the update components?
    ...
    Thanks, provided some info from CBS.log
    If you find something in there then please let me know.
    If the log doesn't show much then I can try your steps and see if that fixes the issue

    On another machine, I have no problems updating windows.
    it has the same system info as mine except
    OS build - 19042.870 .... mine is 19042.868 that is giving this problem

    - - - Updated - - -

    Ghot said:
    Microsoft can't seem to decide if they want this one to go out.
    Try and download it manually...
    KB5001649 CU Windows 10 v2004 build 19041.870 and v20H2 19042.870
    You can also try the Update Catalog...
    https://www.catalog.update.microsoft...px?q=KB5001649
    Thanks, yes might do that and see if that fixes updates
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  12. Ghot
    Posts : 23,258
    Win 10 Home ♦♦♦19045.4355 (x64) [22H2]
       New #9

    @nkaufman

    The easiest way to "fix" the problem, is with an In-Place Upgrade...

    Repair Install Windows 10 with an In-place Upgrade







    B]Here is the short version of the In-place upgrade tutorial...[/B]

    DISABLE non-Microsoft:
    a) antivirus software
    b) firewall software
    c) drive encryption software

    Make a full OS backup with a program like Macrium Reflect (free)
    Macrium Software | Macrium Reflect Free

    Go here and get the Media Creation Tool and save it to your desktop.
    https://www.microsoft.com/en-us/soft...load/windows10

    RUN the Media Creation Tool and use it to: Create an ISO image... save IT to your desktop.
    This will be the latest version of the ISO image.



    Right click the ISO image and choose: MOUNT
    Open File Explorer and you will see a new drive letter. It will look like a DVD optical drive.
    Double click the new drive letter to open it.
    Find setup.exe and double click it to start the in-place upgrade.

    Choose the Keep personal files and apps option.

    After it's all done... to UNmount the ISO image, right click the new drive letter and choose: EJECT.


    The ONLY thing you will lose is some of your personalizations. Your programs and data will be intact.
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  13. Tekkie Boy
    Posts : 850
    Win 10
       New #10

    nkaufman said:
    I looked at CBS.log and see one entry that appears several times
    2021-03-29 07:25:35, Info CBS InternalOpenPackage failed for Package_for_KB3025096~31bf3856ad364e35~amd64~~6.4.1.0 [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

    2021-03-29 07:25:35, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

    2021-03-29 07:25:35, Info CBS Failed to create open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

    2021-03-29 07:25:35, Info CBS Failed to OpenPackage using worker session [HRESULT = 0x800f0805]

    2021-03-29 07:25:35, Info CBS Session: 30876814_1016869301 initialized by client WindowsUpdateAgent, external staging directory: (null), external registry directory: (null)

    2021-03-29 07:25:35, Info CBS InternalOpenPackage failed for Package_for_KB3025096~31bf3856ad364e35~x86~~6.4.1.0 [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

    2021-03-29 07:25:35, Info CBS Failed to internally open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

    2021-03-29 07:25:35, Info CBS Failed to create open package. [HRESULT = 0x800f0805 - CBS_E_INVALID_PACKAGE]

    2021-03-29 07:25:35, Info CBS Failed to OpenPackage using worker session [HRESULT = 0x800f0805]
    The errors are always in the log and are of no interest.

    Can you open the open the PowerShell as administrator and run the following command:
    Get-WindowsUpdateLog

    that creates the WindowUpdate.log on your Desktop.
    Please upload the log on wetransfer.com and share the link here.

    I would check it out later.


    Friendly greetings
    Sorry for any mistakes. English is not my native language.
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