Can't update, restore, reset my PC

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  1. Posts : 12
    Win 10 Pro
       #1

    Can't update, restore, reset my PC


    Hi,
    My PC is in limbo and I have tried everything I know of to try and fix it.

    It started yesterday when my graphics drivers wanted to update. I ran the Radeon installer and it gave me a general error. So I tried a clean install using the Radeon clean up utility, no luck, now I have no gfx or sound drivers later found out It won't update because my windows isn't up to date.

    So I tried to update Windows, I have one optional update that won't install at all and one that does install but upon restart it gets stuck in the black screen with the white loading circle, I left it on the black screen overnight and it is still stuck on that screen now. When I restart the pc it undo's the changes and starts windows normally.

    Window's update troubleshooter gets stuck on checking if there is updates.

    I ran dism and SFC and chkdsk, chkdsk found curruptions and apparently fixed them but it's still not working.


    So I then tried to load a restore point a few times again; no luck got the undoing changes message so I can't roll back.

    I tried to reset windows with and without keeping my files and apps etc and using local and cloud files, same problem.

    I downloaded a windows iso from MS website and tried to install/reset from that. It got stuck on "making sure you're ready" I left it for hours, it didn't progress. I tried this with and without getting updates and it makes no difference.

    I have tried common solutions I found online like disabling windows defender and, removing all usb devices to try and fix the black screen.

    I am waiting for a usb stick to come today so I can try to make a bootable installation device.

    It might be worth noting that my electricity has been going down the last few weeks due to maintenance outside my house, I have a suspicion that this is what caused the curruptions that chkdsk found.

    Os build: 19042.804

    I don't know what else to try. Any help would be appreciated.
      My Computer

  2. dalchina's Avatar
    Posts : 29,908
    Win 10 Pro (1903)
       #2

    Hi, welcome to tenforums.

    It might be worth noting that my electricity has been going down the last few weeks due to maintenance outside my house,
    This would not affect you were you using either a laptop with a functional battery in it, or a desktop with a UPS.

    Actually I know nothing whatsoever about your PC.
    Click 'My computers' under my post to compare.

    Please complete specifications of your PC. There are tutorials on how to do that in the Tutorial section if needed.

    Start with absolute basics given your multiple problems.

    Please download and use Hard Disk Sentinel (SSDs too, trial) - portable version available too. Best instant appraisal right on its GUI I know. Post a screenshot thus:
    Can't update, restore, reset my PC-screenshot-.png

    I'm going to guess you haven't been using disk imaging routinely- as is endlessly recommended here. E.g. Macrium Reflect (free) - if you had, you could have restored your PC to a previous working state assuming the system disk is ok relatively quickly without help, and had the confidence of having a full backup. I won't ask if you have been doing that as no one ever answers unless they have (!)

    You have build 20H2 - please confirm you used the MS media creation tool to create your iso file.

    Will need to know the state of your disk(s) before going further.
      My Computers


  3. Posts : 12
    Win 10 Pro
    Thread Starter
       #3

    dalchina said:
    Hi, welcome to tenforums.



    This would not affect you were you using either a laptop with a functional battery in it, or a desktop with a UPS.

    Actually I know nothing whatsoever about your PC.
    Click 'My computers' under my post to compare.

    Please complete specifications of your PC. There are tutorials on how to do that in the Tutorial section if needed.

    Start with absolute basics given your multiple problems.

    Please download and use Hard Disk Sentinel (SSDs too, trial) - portable version available too. Best instant appraisal right on its GUI I know. Post a screenshot thus:
    Can't update, restore, reset my PC-screenshot-.png

    I'm going to guess you haven't been using disk imaging routinely- as is endlessly recommended here. E.g. Macrium Reflect (free) - if you had, you could have restored your PC to a previous working state assuming the system disk is ok relatively quickly without help, and had the confidence of having a full backup. I won't ask if you have been doing that as no one ever answers unless they have (!)

    You have build 20H2 - please confirm you used the MS media creation tool to create your iso file.

    Will need to know the state of your disk(s) before going further.
    PC specs: Desktop, custom built.
    Win 10 Pro 20H2
    CPU: AMD FX 8320, stock clock
    RAM 16GB
    Graphics Card: Amd Radeon RX 570, stock clock etc.
    My anti-virus was Avast and I used it along side Malwarebytes (not at the same time) I uninstalled them yesterday when trying to get this working.

    HD Sentinal: Hard drives are both good apparently. These are both standard HDD's, not SSD's.
    Can't update, restore, reset my PC-hd-sentintal.png

    Nope, I don't use Disk Imaging. I usually had no issues using system restore in the past. Will be doing that from now on though (if I can evr fix this) Yes, I used the media creation tool to make the ISO.

    Thanks for replying
    Last edited by vikixc; 2 Weeks Ago at 06:15.
      My Computer

  4. dalchina's Avatar
    Posts : 29,908
    Win 10 Pro (1903)
       #4

    That's good.. but plenty of issues. You've run chkdsk and SFC /SCANNOW and both pass.

    When you
    downloaded a windows iso from MS website and tried to install/reset from that.
    do you mean you attempted an in-place upgrade repair install? I.e.

    rt click, Mount iso
    open new drive letter
    double click setup.exe

    - or something else?

    It started yesterday when my graphics drivers wanted to update. I ran the Radeon installer and it gave me a general error. So I tried a clean install using the Radeon clean up utility, no luck, now I have no gfx or sound drivers later found out It won't update because my windows isn't up to date.
    Your Windows build is not far off the latest.

    Can you get or do you have an older build of that graphics driver? Normally I'd have said the last from the manufacturer, but your PC is custom.

    So I then tried to load a restore point a few times again; no luck got the undoing changes message so I can't roll back.
    Restore points are unfortunately vulnerable in Win 10. Many have found that they suddenly won't complete the restoration process - then perhaps some weeks or months later all is well again.

    (And, unlike disk imaging, pretty useless if your drive fails or your PC is stolen, say). Great otherwise.

    Window's update troubleshooter gets stuck on checking if there is updates.
    Which one are you using? It shouldn't be checking for updates.
    Can't update, restore, reset my PC-1.png
      My Computers


  5. Posts : 12
    Win 10 Pro
    Thread Starter
       #5

    dalchina said:
    That's good.. but plenty of issues. You've run chkdsk and SFC /SCANNOW and both pass.

    When you

    do you mean you attempted an in-place upgrade repair install? I.e.

    rt click, Mount iso
    open new drive letter
    double click setup.exe

    - or something else?
    That is exactly what I did, I did it twice I created a new one when the first one failed. I have a USB stick arriving today so will try that too if I need to.

    dalchina said:
    Can you get or do you have an older build of that graphics driver? Normally I'd have said the last from the manufacturer, but your PC is custom.
    Sorry, yes I tried using a driver that was released around the same time I last had a succesful windows update and an even earlier version. This gave me the same general error.

    - - - Updated - - -

    Not sure if it is helpful but this is the error it throws up https://www.amd.com/en/support/kb/faq/gpu-kb1603
      My Computer

  6. dalchina's Avatar
    Posts : 29,908
    Win 10 Pro (1903)
       #6

    When you had outages, were any updates in progress?

    My guess is that something in your registry may be corrupted. Unfortunately MS chose to disable 'Regback' at the and of build 1709 (automatic registry backups).

    Do you get a specific error when trying to use a System Restore point?
      My Computers


  7. Posts : 12
    Win 10 Pro
    Thread Starter
       #7

    dalchina said:


    Which one are you using? It shouldn't be checking for updates.
    Can't update, restore, reset my PC-1.png
    Sorry it's the one in the image it says checking for pending restarts and doesn't progress. Not updates. It's been a long day/night.

    - - - Updated - - -

    dalchina said:
    When you had outages, were any updates in progress?

    My guess is that something in your registry may be corrupted. Unfortunately MS chose to disable 'Regback' at the and of build 1709 (automatic registry backups).

    Do you get a specific error when trying to use a System Restore point?
    Nope, no specific error from what I can recall. I can try again now to see if I get one?

    And I am unsure if there were updates in progress when the power cut off.
      My Computer

  8. dalchina's Avatar
    Posts : 29,908
    Win 10 Pro (1903)
       #8

    It can take some minutes to get past that.

    Yes, why not? Although SR issues are nigh impossible to fix unless VSS-related.

    I downloaded a windows iso from MS website and tried to install/reset from that. It got stuck on "making sure you're ready" I left it for hours, it didn't progress.
    You did the right thing by waiting- can take 8+ hours exceptionally.. and also by not accepting updates. You could, I suppose, try disconnecting the internet and leaving it for, say, 10 hours...
      My Computers


  9. Posts : 12
    Win 10 Pro
    Thread Starter
       #9

    dalchina said:
    It can take some minutes to get past that.



    You did the right thing by waiting- can take 8+ hours exceptionally.. and also by not accepting updates. You could, I suppose, try disconnecting the internet and leaving it for, say, 10 hours...
    Ooof. I can give that a go. My PC is pretty much unusable without graphics drivers anyway
      My Computer

  10. dalchina's Avatar
    Posts : 29,908
    Win 10 Pro (1903)
       #10

    Is your Radeon driver currently uninstalled? - just the MS basic one in use?
      My Computers


 
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