Window updates service failed + network & internet settings crashes

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  1. Posts : 22
    Windows 10
       #1

    Window updates service failed + network & internet settings crashes


    I recently have an issue with window update services. It shows the reason as below:

    We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet

    Also, when I tried to open the network and internet settings page, it just crashes. I did a installation media and it didn't seem to work. Other than a clean install are there any other options which may worth a shot?
      My Computer


  2. Posts : 1,564
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #2

    Please explain what this means
    I did a installation media and it didn't seem to work
    I know what installation media is - but what did YOU do with it
      My Computer


  3. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #3

    Hello you need Windows ISO file regardless if you plan clean installation or not, if you have it mount it in Windows explorer by right clicking on ISO file.

    Assuming you mounted Windows ISO file to example X:\Windows drive next step is to open command prompt as Administrator and run:

    Code:
    dism /Online /Cleanup-Image /RestoreHealth /Source:X:\sources\SxS\ /LimitAccess
    Update path in above command to point to SxS folder within mounted Windows ISO

    Reboot as needed then run:
    Code:
    sfc /scannow
    Again reboot if needed.
      My Computer


  4. Posts : 22
    Windows 10
    Thread Starter
       #4

    Macboatmaster said:
    Please explain what this means


    I know what installation media is - but what did YOU do with it
    I used the tool to do an reinstallation of windows 10 to my laptop. I chose the option to keep all my files and app.
      My Computer


  5. Posts : 1,564
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #5

    Cheers
    If it still doesn't work, make sure you're connected to the Internet

    Do I presume correctly that you can connect to the internet and browse ok without a problem
    even although the attempt to open network and internet settings page fails
      My Computer


  6. Posts : 22
    Windows 10
    Thread Starter
       #6

    Macboatmaster said:
    Cheers



    Do I presume correctly that you can connect to the internet and browse ok without a problem
    even although the attempt to open network and internet settings page fails
    Yes, I can access the internet with no issues.
      My Computer


  7. Posts : 838
    Win 10
       #7

    zebal said:
    Hello you need Windows ISO file regardless if you plan clean installation or not, if you have it mount it in Windows explorer by right clicking on ISO file.

    Assuming you mounted Windows ISO file to example X:\Windows drive next step is to open command prompt as Administrator and run:

    Code:
    dism /Online /Cleanup-Image /RestoreHealth /Source:X:\sources\SxS\ /LimitAccess
    Update path in above command to point to SxS folder within mounted Windows ISO
    You know that there are only optional packages in the path x:\sources\SxS\ on an installation medium?

    Window updates service failed + network & internet settings crashes-screenshot-2021-03-14-204056.png

    No hate, I only ask because I don't see the point in referring to this path.
      My Computer


  8. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #8

    Yeah you're right, thanks for pointing that out!

    I did quick read before posting HERE and it looks like those quotes confused me:

    You can use a mounted Windows image from a WIM file as a source to restore optional features and repair a corrupted operating system.
    You can use a Windows side-by-side folder from a network share or from a removable media, such as the Windows DVD, as the source of the files. For example, z:\sources\SxS.
    So the path should be WIM file or just sources directory? I guess one of these 2 should do...

    Code:
    dism /Online /Cleanup-Image /RestoreHealth /Source:X:\ISO-FILE\sources\install.wim \ /LimitAccess
    Code:
    dism /Online /Cleanup-Image /RestoreHealth /Source:X:\ISO-FILE\sources /LimitAccess
      My Computer


  9. Posts : 838
    Win 10
       #9

    @zebal

    The best option is to mount the Windows image and then point to the directory.
    You can find an example there:

    Can'''t install updates : Windows10


    @ern815

    I think the problem is probably in the registry regarding the network adapter. If you have already performed an in-place upgrade and the error persists, I don't think the problem is bad system files unless there is a problem with your hard drive.

    You can still execute the following commands and report back what you get as a result.

    dism /online /cleanup-image /restorehealth

    and then sfc /scannow
      My Computer


  10. Posts : 1,244
    Windows 10 Pro x64 21H2 (Build: 19044.1415)
       #10

    Thanks, very useful, I'm bookmarking your solution! although DISM command may fail without local source if update agent doesn't function.

    OP, if you want to give it a try you may need to figure out index number:
    See Full Details about a Windows 10 ISO file or USB
      My Computer


 

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