Bear with me here - Updating from version 1909 impossible for me

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  1. Posts : 11,649
    Windows 10 Home x64 Version 21H2 Build 19044.1776
       #11

    benherrmann said:
    Sorry gang - so much advice being given here (and I'm not a techie). And being a senior citizen I'm getting a little slower in my ripe ole age.

    Alright, my Media Creation tool will not let me do anything. Can you (or anyone) give me a direct download link for the 20H2 ISO download?
    I have given you a link to the tutorial, which gives you a link to [Option 5] TechBench - this generates a link to the ISO download. You have to go through a sequence to get the download link because MS do not provide permanent download links for ISOs.
    Option 5 Download Windows 10 ISO File
    gives you a link to TechBench TechBench by WZT (v4.1.1)
    and that only gives you the link when you have made the necessary choices - see diagram
    Bear with me here - Updating from version 1909 impossible for me-techbench-choices-list.png

    So just go though TechBench and you'll get it.

    I appreciate that there is scope for confusion
    - I'm suggesting that you get on & try the ISO
    - dalchina is trying to help you find the cause of the updating problem.
    dalchina is wise. I am taking a shortcut in the hope that using the ISO will succeed and will also overwrite whatever the cause of the updating problem is.

    Denis
      My Computer


  2. Posts : 11,649
    Windows 10 Home x64 Version 21H2 Build 19044.1776
       #12

    Ben,

    How are you getting on? Still downloading?

    Denis
      My Computer


  3. Posts : 40
    Windows 10 - 64 Bit
    Thread Starter
       #13

    Just got back...


    Sorry - I had to go to a store. Just got back. Am downloading it now.

    Also, previously, I went to this link to try and install - and it failed to install also (around the 3rd reboot mark - as that's where the errors occur).

    https://www.microsoft.com/en-us/soft...load/windows10

    - - - Updated - - -

    I tried the Media Creation Tool - tried to save the ISO file to a folder and it gave me the same error as before.

    I then did manage to download the ISO separately from the link you gave me. I need to get some double layer DVD's because the DVD's I have currently don't have the capacity to burn this ISO file.

    I know, I know - all stupid sounding questions, but hey - it is what it is.
      My Computer


  4. Posts : 11,649
    Windows 10 Home x64 Version 21H2 Build 19044.1776
       #14

    benherrmann said:
    I have currently don't have the capacity to burn this ISO file.
    Ben,

    You do not need to burn it to anything. You can run the Repair install-InPlace Upgrade directly from the ISO.
    Repair Install Windows 10 with an In-place Upgrade - TenForumsTutorials

    If this upgrade attempt using the ISO for the Repair install also fails then I think you will have no choice but to focus on resolving the existing problems with the computer - see dalchina's advice in post #2
    - The other comments you made about failures, "Also, previously, I went to this link to try and install - and it failed to install also (around the 3rd reboot mark - as that's where the errors occur).", are concerning. I had not realised you had already tried direct use of the ISO.

    Best of luck,
    Denis
      My Computer


  5. Posts : 40
    Windows 10 - 64 Bit
    Thread Starter
       #15

    Just mounted the ISO


    ...using Windows Explorer and am now doing the install (keeping my fingers crossed, but I'm not getting my hopes up).

    - - - Updated - - -

    ...again, everything seems to install just right until you go through the rebooting phase where it runs into errors. I may just have to do a clean install. Mannnn, I hate to lose all of the myriad of programs that I have installed on my C drive.
      My Computer


  6. Posts : 35,568
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #16

    Still no response to my first post. Should I delete it?
      My Computers


  7. Posts : 40
    Windows 10 - 64 Bit
    Thread Starter
       #17

    I believe it's run its course...


    Using virtually every recommended method of updating my Windows 10 1909 to a higher version has failed - mainly in the boot phase. Yes, you can close this thread if need be.
      My Computer


  8. Posts : 512
    Windows 10
       #18

    "Yes, you can close this thread if need be"

    dalchina is not suggesting closing the thread, he/she wants to know why you didn't respond to post #2
      My Computer


  9. Posts : 40
    Windows 10 - 64 Bit
    Thread Starter
       #19

    To Dalchina (Re: Post #2)


    Here are the results I got from running the command "reagentc /info"

    Bear with me here - Updating from version 1909 impossible for me-image-4.jpg

    Here's the SetUpDiag.exe results:

    Matching Profile found: FindMigGatherApplyFailure - A9964E6C-A2A8-45FF-B6B5-25E0BD71428E
    SetupDiag version: 1.6.0.0
    System Information:
    Machine Name = DESKTOP-G767FDS
    Manufacturer = LENOVO
    Model = 90DD
    HostOSArchitecture = 1033
    FirmwareType = UEFI
    BiosReleaseDate = 20171107000000.000000+000
    BiosVendor = O1ZKT45A
    BiosVersion = O1ZKT45A
    HostOSVersion = 10.0.18363
    HostOSBuildString = 18362.1.amd64fre.19h1_release.190318-1202
    TargetOSBuildString = 10.0.19041.1 (vb_release.191206-1406)
    HostOSLanguageId =
    HostOSEdition = Core
    RegisteredAV = Windows Defender
    FilterDrivers = FileInfo
    UpgradeStartTime = 3/14/2021 9:33:00 AM
    UpgradeEndTime = 3/14/2021 10:53:12 AM
    UpgradeElapsedTime = 01:20:12
    CV =
    ReportId = 4b0ac273-20a2-41b2-9b6e-2159745fd909


    Error: SetupDiag reports Migration Gather/Apply operation failure.
    Last Phase: Finalize
    Last Operation: Remove System Restore checkpoints
    Migration Operation: apply
    Migration Obejct: HKCU\Software\Trusteer\Rapport [installed]
    Error: 5


    Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.
    Recommend you move or delete the object specified "HKCU\Software\Trusteer\Rapport [installed]" and try the update again.

    Last Setup Phase:
    Phase Name: Finalize
    Phase Started: 3/14/2021 10:50:27 AM
    Phase Ended: 3/14/2021 10:53:09 AM
    Phase Time Delta: 00:02:42
    Completed Successfully? True


    Last Setup Operation:
    Operation Name: Remove System Restore checkpoints
    Operation Started: 3/14/2021 10:52:52 AM
    Operation Ended: 3/14/2021 10:53:09 AM
    Operation Time Delta: 0:00:00:17.0000000
    Completed Successfully? True

    And here is the Config information:

    <?xml version="1.0" encoding="utf-8"?>
    <configuration>
    <startup>
    <supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.6"/>
    </startup>
    <appSettings>
    <add key="SearchPath" value="%SystemDrive%\$Windows.~bt\sources\panther,%SystemDrive%\Windows\Panther,%SystemDrive%\Window s\Panther\NewOS,%SystemDrive%\$Windows.~bt\sources\rollback"/>
    <add key="UpgradeSetupAct" value="%SystemDrive%\$Windows.~bt\sources\panther\setupact.log"/>
    <add key="UpgradeRollbackSetupAct" value="%SystemDrive%\$Windows.~bt\sources\rollback\setupact.log"/>
    <add key="SetupAPISearchPath" value="%SystemDrive%\$Windows.~bt\sources\rollback"/>
    <add key="KDPath" value="%SystemDrive%\Debuggers"/>
    <add key="DefaultRegPath" value="HKEY_LOCAL_MACHINE\System\Setup\MoSetup\Volatile"/>
    <add key="DefaultRegKeyName" value="SetupDiag"/>
    <add key="RegExFileName" value="RegExes.xml"/>
    <add key="ToolsDirectory" value="C:\Tools"/>
    <add key="ConsoleOutput" value="true"/>
    <add key="CBSModuleMatch" value="CBS,CSI,CMI"/>
    <add key="ClientSettingsProvider.ServiceUri" value=""/>
    <add key="EventSourceName" value="Microsoft.Windows.SetupDiag"/>
    <add key="ExcludeFileTypes" value="exe,dll"/>
    <add key="RegExTimeoutInSeconds" value="40"/>
    <add key="LogFileTypes" value="setupact*.log,updateagent.log,bluebox.log"/>
    <add key="BuildInfoFileName" value="WindowsBuildInfoXml.xml"/>
    <add key="SWATLogHeaderFormat" value="Timestamp,ProcessId,ProcessorIndex,ThreadId,KernelTime,UserTime,ActivityId,ProviderId,LogLeve l,UMID,Keyword,Component,Function,ErrorCode,Message" />
    </appSettings>
    <system.web>
    <membership defaultProvider="ClientAuthenticationMembershipProvider">
    <providers>
    <add name="ClientAuthenticationMembershipProvider" type="System.Web.ClientServices.Providers.ClientFormsAuthenticationMembershipProvider, System.Web.Extensions, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" serviceUri=""/>
    </providers>
    </membership>
    <roleManager defaultProvider="ClientRoleProvider" enabled="true">
    <providers>
    <add name="ClientRoleProvider" type="System.Web.ClientServices.Providers.ClientRoleProvider, System.Web.Extensions, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" serviceUri="" cacheTimeout="86400"/>
    </providers>
    </roleManager>
    </system.web>
    </configuration>
      My Computer


  10. Posts : 35,568
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #20

    Hi, thank you.

    There are two clear issues- and of course could be more. These mean your upgrade attempts after the first have simply been a waste of time.

    1. Confllcting program.
    Migration Obejct: HKCU\Software\Trusteer\Rapport [installed]
    Error: 5
    Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.
    Recommend you move or delete the object specified "HKCU\Software\Trusteer\Rapport [installed]" and try the update again.
    2. Your Recovery partition is disabled.
    Now this may or may not affect the upgrade, but relates to my request for a screenshot of your partitions.

    So please
    a. Uninstall that program
    b. post a screenshot of your partitions as per my previous post.

    Have you consciously done anything such as removing the Recovery partition?

    Thanks.
      My Computers


 

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