Error updating windows

archz2 · 15 Feb 2021

My windows 10 version is Home, 20H2, 64 bit. Build 19042.789Since probably November or December 2020 , I am facing an issue of error in Windows update. The updates don't get installed even after restarts. I do updates manually by downloading the relevant package. What should I do to fix this issue permanently?

Tekkie Boy · 15 Feb 2021

Hello

Can you upload the Windows Update logs from the following path?
C:\Windows\logs\CBS

Copy and paste the CBS folder on your desktop, zip it and then upload it on WeTransfer and share the link here please.

Friendly greetings
Sorry for any mistakes. English is not my native language.

Matthew Wai · 15 Feb 2021

Reset Windows Update in Windows 10

Chrysalis · 15 Feb 2021

Hmm would have been nice to know about this script yesterday as I wonder if it would have helped me, thanks Matthew I will save the script somewhere.

Matthew Wai · 15 Feb 2021

Tekkie Boy said:

Sorry for any mistakes. English is not my native language.

There is no need to say "Sorry". I do not speak English at all. TenForums is not a linguistic forum.

archz2 · 20 Feb 2021

Tekkie Boy said:

Hello

Can you upload the Windows Update logs from the following path?
C:\Windows\logs\CBS
Copy and paste the CBS folder on your desktop, zip it and then upload it on WeTransfer and share the link here please.
Friendly greetings
Sorry for any mistakes. English is not my native language.

Hi. Here's the cbs file. Sorry for replying late. Been caught up with work and other stuff.

Attachment 319707

- - - Updated - - -

Matthew Wai said:

Reset Windows Update in Windows 10

Thanks for this. Unfortunately it didn't work. There's some serious issue in my system. Hopefully the CBS diagnosis will help resolve.

Ghot · 20 Feb 2021

archz2 said:

Hi. Here's the cbs file. Sorry for replying late. Been caught up with work and other stuff.

Attachment 319707

- - - Updated - - -

Thanks for this. Unfortunately it didn't work. There's some serious issue in my system. Hopefully the CBS diagnosis will help resolve.

You could always do an In-Place Upgrade...
Repair Install Windows 10 with an In-place Upgrade

Here is the short version of the In-place upgrade tutorial...

DISABLE non-Microsoft:
a) antivirus software
b) firewall software
c) drive encryption software

Make a full OS backup with a program like Macrium Reflect (free)
Macrium Software | Macrium Reflect Free

Go here and get the Media Creation Tool and save it to your desktop.
https://www.microsoft.com/en-us/soft...load/windows10

RUN the Media Creation Tool and use it to: Create an ISO image... save IT to your desktop.
This will be the latest version of the ISO image.

Right click the ISO image and choose: MOUNT
Open File Explorer and you will see a new drive letter. It will look like a DVD optical drive.
Double click the new drive letter to open it.
Find setup.exe and double click it to start the in-place upgrade.

Choose the Keep personal files and apps option.

After it's all done... to UNmount the ISO image, right click the new drive letter and choose: EJECT.

The ONLY thing you will lose is some of your personalizations. Your programs and data will be intact.

Paul Black · 20 Feb 2021

Hello @archz2,

archz2 said:

. . . probably November or December 2020 , I am facing an issue of error in Windows update. The updates don't get installed even after restarts. I do updates manually by downloading the relevant package. What should I do to fix this issue permanently?

OK, so resetting WU did NOT work!

The trouble with situations like this, is that it can take a long time to diagnose and come up with a working solution to the problem. As Ghot has mentioned, an In-Place-Upgrade [ Repair Install ] is a good option in cases like this, but first, please perform the following . . .

SFC and RestoreHealth

[1] Press the Win + X keys together > Command Prompt (Admin).
[2] Highlight ALL the commands below.

IMPORTANT:

It is recommended when running SFC that Fast Startup is turned OFF [ Turn it back ON when finished ] => How to Turn On or Off Fast Startup in Windows 10
If SFC finds any ERRORS that it can NOT repair, run SFC again upto 3 more times, Restarting after each to allow any pending actions to be implemented.
DISM will initially try and Repair ANY Corrupted or Missing files using the Component Store.
If this is NOT possible, DISM will use Windows Update. Therefore, Internet access is required.
If you are NOT connected to the Internet, you will receive a Error: 0x800f081f.

[3] Press the Ctrl + C keys together.
[4] Right-click inside the Administrator: Command Prompt Window > Paste.
[5] Press Enter.

Code:


sfc /scannow
Dism /Online /Cleanup-Image /RestoreHealth
sfc /scannow

When the above has finished processing . . .

[6] Right-click on the title bar of the Administrator: Command Prompt Window > Edit > Select All.
[7] Right-click on the title bar of the Administrator: Command Prompt Window again > Edit > Copy.

Paste the results into your post using the [CODE] tags . . .

[8] In your post, click the Hashtag icon #.
[9] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

In your post it will look like this . . .

Code:


<<< Results here >>>

SFC Error Report

However, if there are STILL SFC ERRORS . . .

[1] Press the Win + X keys together > Command Prompt (Admin).
[2] Highlight the command below.

NOTE:

If you have a Relocated Desktop, then change the %UserProfile% part of the Command below to the actual path of the Relocated Desktop folder.

[3] Press the Ctrl + C keys together.
[4] Right-click inside the Administrator: Command Prompt Window > Paste.
[5] Press Enter.

Code:


findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log > "%UserProfile%\Desktop\SFC_Details.txt"

This will create a SFC_Details.txt file on the Desktop.

EITHER:

Copy & Paste the results into your post using the [CODE] tags . . .

[1] Open the SFC_Details.txt file in Notepad.
[2] Press the Ctrl + A keys together.
[3] Press the Ctrl + C keys together.
[4] In your post, click the Hashtag icon #.
[5] Click INSIDE the [CODE]Here[CODE] tags and press the Ctrl + V keys together.

In your post it will look like this . . .

Code:


<<< Results Here >>>

OR:

UPLOAD the file => How to Upload and Post Screenshots and Files at Ten Forums.

I hope this helps.

Tekkie Boy · 20 Feb 2021

Hello @archz2

The CBS log show me that a file is missing in the Servicing Packages Folder:

2021-02-20 10:13:31, Info CBS Failed to open package file: \\?\C:\WINDOWS\Servicing\Packages\Microsoft-OneCore-DirectX-Database-FOD-Package~31bf3856ad364e35~amd64~~10.0.19041.1.mum [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]



2021-02-20 10:13:31, Info CBS Failed to read in xml content [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]



2021-02-20 10:13:31, Error CBS Failed to parse package manifest: \\?\C:\WINDOWS\Servicing\Packages\Microsoft-OneCore-DirectX-Database-FOD-Package~31bf3856ad364e35~amd64~~10.0.19041.1.mum [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]



2021-02-20 10:13:31, Info CBS Failed to initialize internal package [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]



2021-02-20 10:13:31, Info CBS Failed to create package. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]



2021-02-20 10:13:31, Info CBS InternalOpenPackage failed for Microsoft-OneCore-DirectX-Database-FOD-Package~31bf3856ad364e35~amd64~~10.0.19041.1 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]



2021-02-20 10:13:31, Error CBS Failed to internally open package. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]



2021-02-20 10:13:31, Info CBS Failed to create open package. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]



2021-02-20 10:13:31, Info CBS Failed to OpenPackage using worker session [HRESULT = 0x80070002]

If you want, let's try the following to fix the error:

Download SFCFix.exe and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop too.
Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.

SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Then upload the SFCFix.txt.

archz2 · 20 Feb 2021

Tekkie Boy said:

Hello @archz2

If you want, let's try the following to fix the error:

Download SFCFix.exe and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop too.
Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.

SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Then upload the SFCFix.txt.

Thanks a lot man. This solved the issue. I was able to succesfully update my windows. Now it is up to date!
Enclosing the sfcfix text. Let me know what was corrupt and what got fixed in windows update. Also tell me the preventive measures I can take to avoid such kind of glitches happening in the future.

SFCFix.txt