Windows update"We couldn't complete the update.Undoing changes message

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  1. Posts : 27
    W10 Home
       #1

    Windows update"We couldn't complete the update.Undoing changes message


    Hi,
    I hope you can help.I'm running W10 Home on HP laptop.Win ver 2004 OS build19041.508.Update said KB4592438 needed to be installed.I looked in update history and it was installed yet update keeps trying to install it and then I get the message "couldn't complete update.Undoing changes.I've also got error code 0x800f0922 most times.I've been all over the net trying different options but nothing has worked.I hope you have some ideas.Thanks for your help.

    Steve O
      My Computer


  2. Posts : 850
    Win 10
       #2

    Hello

    Error Code 0x800f0922 means CBS_E_INSTALLERS_FAILED.
    Can you upload the Windows Update logs from the following path?
    C:\Windows\logs\CBS

    Copy and paste the CBS folder on your desktop, zip it and then upload it on WeTransfer and share the link here please.


    Friendly greetings
    Sorry for any mistakes. English is not my native language.
      My Computer


  3. Posts : 27
    W10 Home
    Thread Starter
       #3

    Hi Tekkie Boy,
    I zipped the folder and going to use WeTransfer but how do I get the link to post in forum?

    Steve O
      My Computer


  4. Posts : 850
    Win 10
       #4

    On the wetransfer website click on the three dots next to Transfer to change the option that you want to create a link to share. And then post the link here.
      My Computer


  5. Posts : 27
    W10 Home
    Thread Starter
       #5

    Ok.Got it.Here you go.

    WeTransfer
      My Computer


  6. Posts : 850
    Win 10
       #6

    Thanks

    The update fails because of this error:

    2020-12-29 12:21:28, Error [0x018007] CSI 00001974 (F) Failed execution of queue item Installer: Generic Command ({81a34a10-4256-436a-89d6-794b97ca407c}) with HRESULT HRESULT_FROM_WIN32(14109). Failure will not be ignored: A rollback will be initiated after all the operations in the installer queue are completed; installer is reliable[gle=0x80004005]

    2020-12-29 12:21:31, Info CSI 00001975@2020/12/29:17:21:31.659 CSI Advanced installer perf trace:CSIPERF:AIDONE;{81a34a10-4256-436a-89d6-794b97ca407c};Microsoft-Windows-WAS-NetFxEnvironment-GC, version 10.0.19041.546, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35};9689387us2020-12-29 12:21:31, Info CSI 00001976 End executing advanced installer (sequence 285) Completion status: HRESULT_FROM_WIN32(ERROR_ADVANCED_INSTALLER_FAILED)


    The update tries to update files from the Windows Process Activation Service (WAS).
    The WAS is part of the Internet Information Services (IIS).

    Do you need the IIS Feature?

    Friendly greetings
    Sorry for any mistakes. English is not my native language.
      My Computer


  7. Posts : 27
    W10 Home
    Thread Starter
       #7

    Hi,
    I don't know if I need that feature.All I know is Windows update keeps giving me the same message when I try to update it.It tells me updates are missing then I download them and get the message updates could not be completed.Undoing changes.This has been going on for 2 months.I'm at a loss.What should I do?
      My Computer


  8. Posts : 850
    Win 10
       #8

    Try this:
    Press the Windows Button, type CMD and then select the option "Run as administrator".
    In the command prompt run the following command:
    Dism /online /Disable-Feature /FeatureName:WAS-NetFxEnvironment

    When they get the feedback "The operation completed successfully." close the command prompt window and then try the update again.

    Then please report back whether it worked or not.


    Friendly greetings
    Sorry for any mistakes. English is not my native language.
      My Computer


  9. Posts : 27
    W10 Home
    Thread Starter
       #9

    Ran that command and got Error:0x800f080c.Feature name WAS-NetFxEnviorment is unknown.A Windows feature name was not recognized.What's next?
      My Computer


  10. Posts : 850
    Win 10
       #10

    Steve O said:
    Feature name WAS-NetFxEnviorment is unknown.A Windows feature name was not recognized.
    Did you copy and paste the command? Because they have a typo.

    Friendly greetings
    Sorry for any mistakes. English is not my native language
      My Computer


 

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