New
#11
It was updated but I deleted it anyway. Thanks for the suggestion though.
zbook,
You are amazing. Thank you so much for your help.
I managed to delete the last parts of Eset but my boyfriend was not keen on my updating the bios so I tried the reset save files. No luck. So I told him sleep on the sofa or let me try updating the bios. Bios updates and windows finally let me update.
Thank you everyone for all the suggestions and help.
And again thank you Zbook, you have no idea how much I appreciate it!