Windows locked my Laptop computer


  1. ClaudiaThompson
    Posts : 71
    Windows 10
       New #1

    Windows locked my Laptop computer


    Hello, I can hardly even believe that this happened to me this morning, but it did,

    I turned on my Laptop computer that I haven't used for awhile. I started doing updates. As soon as it finished the updates, something came up in the Notifications place saying that there was a problem with my Microsoft Account.
    Then before I knew it, something immediately came on saying that it was locked and my computer shut off. Now it won't even come back on again! This to me, is unbelievable!

    I am guessing it is because awhile back, I had changed my information on my newer desktop computer. But now I am worried, what if it does the same thing to my other computer? It is crucial to me that I be able to use my desktop computer. What can I do about all of this? Can anybody help me please?

    I hope that I don't lose everything on my Laptop computer because I had files on there that are not on my Desktop computer, that I need. Plus I need my Laptop computer for a backup. I can hardly believe they can and would actually do this. This is MY computer.
      My Computer
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  3. Pejole2165
    Posts : 920
    Windows 10 Pro
       New #2

    Some more info would be useful in order for someone to help you. For a start you only list PC Desktop and Windows 10, but you are talking about a laptop, so what make and model of laptop, what version of Windows (home or pro) and build (1903, 1909 etc). What you were doing when these messages appeared.
    Now, have you tried to access your MS account since the laptop was "locked", I believe there is still an option to remote lock a device should it be stolen, if you cannot access your MS account it is possible it has been taken over and someone else has activated the device lock.
    But that is just a wild guess based on little info.
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  4. dalchina
    Posts : 43,004
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #3

    my computer shut off.
    Was that suddenly?
    Or was that a typical shut down time?


    Now it won't even come back on again!
    You say you haven't used it for a while.
    Are you using it on battery, or plugged in?
    Are there any lights or power indications at all?
    If you have a meter, you can check there's a voltage from the adapter- typically 20V - it should say on it.

    there was a problem with my Microsoft Account.
    - this does seem to happen sometimes.

    You can check that by logging in to it on your desktop PC.
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  6. RJARRRPCGP
    Posts : 624
    Windows 10 Pro 21H2 x64
       New #4

    Your description sounds suspiciously like an exploit attack. Could this be the critical CSME vulnerability?! The CSME being unpatched on a laptop that I had, was the reason I got rid of mine, due to an extreme risk of an active drive-by remote exploit.
    Do you have an Intel processor?
      My Computers
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  7. ClaudiaThompson
    Posts : 71
    Windows 10
    Thread Starter
       New #5

    I will reply tomorrow because its night time here now. I didn't know anyone had replied because I didn't get any notification .
      My Computer
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