Windows Update issues

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  1. Posts : 80
    19042.985
       #1

    Windows Update issues


    Hi all, I am having issues when trying to update my Windows 10 system.
    I run FRST, also I am attaching logs, so you can see what is causing the issue.

    Thank you in advance.

    Regards.
    Windows Update issues Attached Files
      My Computer

  2. dalchina's Avatar
    Posts : 31,772
    Win 10 Pro (1903)
       #2

    Hi, there's a huge amount of basic information missing to even begin.

    a. The forum prompted you (so we don't have to keep asking- but still have to) to give your full Windows build number e.g. 19014.508
    b. What is your PC model - and if custom-built- the MOBO?
    c. About how old is it?
    d. The URL for its driver page
    e. What upgrade or update are you attempting? To what build?
    f. How are you doing this?
    - by Windows Update?
    - by downloading an iso file?
    - some other way?
    g. a screenshot and text of the exact error message

    Post a screenshot thus:
    Windows Update issues-screenshot-.png

    If you are attempting to upgrade from one build to another, then post
    setuperr.log
    setupact.log

    https://support.microsoft.com/en-us/...sion-of-window
    and run
    setupdiag.exe (Google that- from MS) and post the result.

    Basics:
    Post a screenshot of your disks/partitions using a 3rd party partition manager such as Minitool Partition Wizard
    Run the Windows Update Troublshooter and post a screenshot of the result.

    Check your disk: download, install and run
    Crystal Diskinfo
    If ok, run
    chkdsk c: /scan
    from an admin command or Powershell prompt
    If ok, similarly run
    SFC /SCANNOW

    and post the summary result (pass/fail).

    If you are experiencing a failure to upgrade, bear in mind it is next to impossible to diagnose such failures- some threads run to over 100 posts without useful outcome.

    Kindly bear in mind the working language is English, so please provide a translation where appropriate. Thanks.
      My Computers


  3. Posts : 80
    19042.985
    Thread Starter
       #3

    dalchina said:
    Hi, there's a huge amount of basic information missing to even begin.

    a. The forum prompted you (so we don't have to keep asking- but still have to) to give your full Windows build number e.g. 19014.508
    b. What is your PC model - and if custom-built- the MOBO?
    c. About how old is it?
    d. The URL for its driver page
    e. What upgrade or update are you attempting? To what build?
    f. How are you doing this?
    - by Windows Update?
    - by downloading an iso file?
    - some other way?
    g. a screenshot and text of the exact error message

    Post a screenshot thus:
    Windows Update issues-screenshot-.png

    If you are attempting to upgrade from one build to another, then post
    setuperr.log
    setupact.log

    https://support.microsoft.com/en-us/...sion-of-window
    and run
    setupdiag.exe (Google that- from MS) and post the result.

    Basics:
    Post a screenshot of your disks/partitions using a 3rd party partition manager such as Minitool Partition Wizard
    Run the Windows Update Troublshooter and post a screenshot of the result.

    Check your disk: download, install and run
    Crystal Diskinfo
    If ok, run
    chkdsk c: /scan
    from an admin command or Powershell prompt
    If ok, similarly run
    SFC /SCANNOW

    and post the summary result (pass/fail).

    If you are experiencing a failure to upgrade, bear in mind it is next to impossible to diagnose such failures- some threads run to over 100 posts without useful outcome.
    Hi dalchina! Thank you for answering me quickly. I am answering now your questions.
    a. The forum prompted you (so we don't have to keep asking- but still have to) to give your full Windows build number e.g. 19014.508

    19041.508

    b. What is your PC model - and if custom-built- the MOBO?

    Asus H81M-C

    c. About how old is it?

    5 years old.

    d. The URL for its driver page

    H81M-C Driver & Tools | Placas base | ASUS Espana

    e. What upgrade or update are you attempting? To what build?

    To 19041.546.

    f. How are you doing this?
    - by Windows Update?

    By this method.

    - by downloading an iso file?
    - some other way?
    g. a screenshot and text of the exact error message

    Windows Update issues-wu-error.jpg

    Best regards.
    Windows Update issues Attached Files
      My Computer

  4. dalchina's Avatar
    Posts : 31,772
    Win 10 Pro (1903)
       #4

    Thanks. (More to come, please- in particular the Windows Update Troubleshooter)

    Translation (which was requested):
    There were some problems in installing the updates, but we will try again later. If you keep seeing this message and want to search the web or get in touch with technical support to obtain more information, it's possible this code will help:
    0x80071a91

    This is the update:
    KB4577063 Cumulative Update Windows 10 v2004 build 19041.546 - Oct. 1
    - no report of that error number in the thread.
      My Computers


  5. Posts : 80
    19042.985
    Thread Starter
       #5

    dalchina said:
    Thanks.
    Translation (which was requested):
    There were some problems in installing the updates, but we will try again later. If you keep seeing this message and want to search the web or get in touch with technical support to obtain more information, it's possible this code will help:
    0x80071a91
    Oh, sorry for not translating it.
      My Computer

  6. dalchina's Avatar
    Posts : 31,772
    Win 10 Pro (1903)
       #6

    Please run the Windows Update Troubleshooter as previously requested and post the result.

    See this which might help:
    Fix Windows Update Error 0x80071a91
      My Computers


  7. Posts : 80
    19042.985
    Thread Starter
       #7

    dalchina said:
    Please run the Windows Update Troubleshooter as previously requested and post the result.

    See this which might help:
    Fix Windows Update Error 0x80071a91
    Is WindowsUpdate.log useful for you to detect my errors?

    If so, I am attaching it. (I am uploading it to mediafire as its size is 2.09 MB.

    WindowsUpdate
      My Computer

  8. dalchina's Avatar
    Posts : 31,772
    Win 10 Pro (1903)
       #8

    ...the one bottom right (or you can find it via the Control Panel)
    Windows Update issues-1.png

    The log shows failures apparently related to
    C:\WINDOWS\SoftwareDistribution

    (Setupdiag.exe reported nothing found)

    You could try
    Reset Windows Update in Windows 10
      My Computers


  9. Posts : 80
    19042.985
    Thread Starter
       #9

    dalchina said:
    ...the one bottom right (or you can find it via the Control Panel)
    Windows Update issues-1.png

    The log shows failures apparently related to
    C:\WINDOWS\SoftwareDistribution

    (Setupdiag.exe reported nothing found)

    You could try
    Reset Windows Update in Windows 10
    Going to try resetting WU components.

    - - - Updated - - -

    dalchina said:
    ...the one bottom right (or you can find it via the Control Panel)
    Windows Update issues-1.png

    The log shows failures apparently related to
    C:\WINDOWS\SoftwareDistribution

    (Setupdiag.exe reported nothing found)

    You could try
    Reset Windows Update in Windows 10
    I'm still having issues with WU.
    Can you give me the fixlist.txt for FRST to fix errors, please?
    Thank you.
      My Computer

  10. dalchina's Avatar
    Posts : 31,772
    Win 10 Pro (1903)
       #10

    Repeat of above:

    Check your disk: download, install and run Crystal Diskinfo
    If ok, run
    chkdsk c: /scan
    from an admin command or Powershell prompt
    If ok, similarly run
    SFC /SCANNOW
    and post the summary result (pass/fail).

    a. run Windows Update Troubleshooter
    post result

    b. Perform the Reset as above.

    c. Try the update.

    d. If still failing see
    See this which might help:
    Fix Windows Update Error 0x80071a91

    - from my post #6

    e. If still problems, try Tweaking.com's free repair tool, selecting only the Windows Update repair.

    f. If still failing, perform an in-place upgrade repair install which keeps all progs and data (you'll need a 2004 iso file).
    Tutorial available.
      My Computers


 
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