Windows Update issues

Hi all, I am having issues when trying to update my Windows 10 system.
I run FRST, also I am attaching logs, so you can see what is causing the issue.

Thank you in advance.

Regards.

dalchina said:

Hi, there's a huge amount of basic information missing to even begin.

a. The forum prompted you (so we don't have to keep asking- but still have to) to give your full Windows build number e.g. 19014.508
b. What is your PC model - and if custom-built- the MOBO?
c. About how old is it?
d. The URL for its driver page
e. What upgrade or update are you attempting? To what build?
f. How are you doing this?
- by Windows Update?
- by downloading an iso file?
- some other way?
g. a screenshot and text of the exact error message

Post a screenshot thus:


If you are attempting to upgrade from one build to another, then post
setuperr.log
setupact.log

https://support.microsoft.com/en-us/...sion-of-window
and run
setupdiag.exe (Google that- from MS) and post the result.

Basics:
Post a screenshot of your disks/partitions using a 3rd party partition manager such as Minitool Partition Wizard
Run the Windows Update Troublshooter and post a screenshot of the result.

Check your disk: download, install and run
Crystal Diskinfo
If ok, run
chkdsk c: /scan
from an admin command or Powershell prompt
If ok, similarly run
SFC /SCANNOW

and post the summary result (pass/fail).

If you are experiencing a failure to upgrade, bear in mind it is next to impossible to diagnose such failures- some threads run to over 100 posts without useful outcome.

Hi dalchina! Thank you for answering me quickly. I am answering now your questions.
a. The forum prompted you (so we don't have to keep asking- but still have to) to give your full Windows build number e.g. 19014.508

19041.508

b. What is your PC model - and if custom-built- the MOBO?

Asus H81M-C

c. About how old is it?

5 years old.

d. The URL for its driver page

H81M-C Driver & Tools | Placas base | ASUS Espana

e. What upgrade or update are you attempting? To what build?

To 19041.546.

f. How are you doing this?
- by Windows Update?

By this method.

- by downloading an iso file?
- some other way?
g. a screenshot and text of the exact error message



Best regards.

dalchina said:

Thanks.
Translation (which was requested):
There were some problems in installing the updates, but we will try again later. If you keep seeing this message and want to search the web or get in touch with technical support to obtain more information, it's possible this code will help:
0x80071a91

Oh, sorry for not translating it.

dalchina said:

Please run the Windows Update Troubleshooter as previously requested and post the result.

See this which might help:
Fix Windows Update Error 0x80071a91

Is WindowsUpdate.log useful for you to detect my errors?

If so, I am attaching it. (I am uploading it to mediafire as its size is 2.09 MB.

WindowsUpdate

dalchina said:

...the one bottom right (or you can find it via the Control Panel)


The log shows failures apparently related to
C:\WINDOWS\SoftwareDistribution

(Setupdiag.exe reported nothing found)

You could try
Reset Windows Update in Windows 10

Going to try resetting WU components.

- - - Updated - - -

dalchina said:

...the one bottom right (or you can find it via the Control Panel)


The log shows failures apparently related to
C:\WINDOWS\SoftwareDistribution

(Setupdiag.exe reported nothing found)

You could try
Reset Windows Update in Windows 10

I'm still having issues with WU.
Can you give me the fixlist.txt for FRST to fix errors, please?
Thank you.