Windows 10 Version 2004 (No errors, doesn't actually install)

JJMMBX · 26 Sep 2020

Hello,

I'm sure plenty of questions have been asked about this update but I could not find the specific issue I am having.

A few weeks ago I tried to update to 2004 but the computer got a BSOD while updating and after restarting it reverted back to previous version and the option to upgrade was missing. I read that Malwarebytes could cause an issue so I uninstalled it, but the option to upgrade did not reappear. As a note I use Bitdefender but it was just installed on the computer and set to not automatically come on.

Recently, the option popped up again so I had tried to update. This time I left in the morning as it was configuring (after a reboot) and when I came back I logged in but found the upgrade did not go through and it was still an option to download and install. It did not show any kind of failure message.

I tried again today and I finished installing it and rebooted. However, when checking my OS version it still says I have 1909 and I no longer have the issue to update.

I have 63.2 GB left on my C drive. I have not had any problems with other updates even after this particular problem began.

Anyone have an idea what the issue may be?

dalchina · 27 Sep 2020

Hi, you might find some relevant log files:
https://support.microsoft.com/en-us/...sion-of-window

Upgrade failures are notoriously hard to resolve.

You can also try running MS's utility
setupdiag.exe
(Google that) - their attempt to try to match failures to known cases. Looks to be in rather early stages.

It may be that you don't have room on your disk to extend or add a partition, or one of the other partitions isn't large enough. That's one possible reason the upgrade failed early.

Try a clean boot before upgrading.

Post a screenshot of your partitions using a 3rd party partition manager - NOT disk management thus:

Windows 10 Version 2004 (No errors, doesn't actually install)-screenshot-.png

Always recommended before you attempt a major change: ensure you have a current disk image as is so, so often recommended here. E.g. Macrium Reflect (free). Things can go wrong.

Note: there's very little (you can read about it in the News section or Google) by way of interesting change in 2004; some have experienced difficulty after upgrading.