New
#1
Version 2004 update problem
I have successfully updated a laptop and a desktop from version 1909 to version 2004 with very little difficulty. A second laptop, not so much. When I tried about two months ago it took forever to go through the steps to no avail and no update. I left it alone until recently when I got the message that updates were available. So, I started the process. It took the "getting ready" process about and hour. Then "installing" took four more hours just o tell me it failed gain to update. What gives? What am I doing wrong with this particular laptop?