Win Updates Notification causes Blue Screen

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  1. Posts : 126
    10 - 7
       #1

    Win Updates Notification causes Blue Screen


    First BSOD in Win 10. Pro 1909.

    Happened by simply clicking "You need some updates" in the notification in Action Center.

    System Service Exception in win32kbase.sys

    Went to collecting data 100% then stayed on the screen. Did not reboot automatically. So my very first question is:

    How do you restart from a BSOD? I had to hold down power to shut down, then restart. Several messages in Event Viewer showed this was not a happy thing to do, but reboot it did. CTL-ALT-DEL did nothing. Is there a better way?

    Any insights in to the error? I have barely started to Google it so forgive me for posting before exhausting Google.

    Now, here is something I do often and was about to do when this happened:

    -I click on the notification from Action Center.
    -It opens Windows Update Settings but does not automatically download or install anything as I am set to notify only.
    -I examine the updates and choose to install or close settings, go to Windows Show/Hide and hide the update if I choose.

    I did not get to do things that way right now. A first that clicking the notification did not take me to Windows Updates. And the only update that shows as hidden in Show/Hide is the .net which I already have but usually shows as needed again when it is not. (4.38?)

    The update offered has to be the KB4565503, which I likely would have hidden.

    The above process has always worked. This BSOD is a first.

    Now, there is one thing I did that may have caused this:

    I have CU's set to postpone 7 days and Feature Updates to postpone 30 days which I see who has had what issue. In GPEDIT, of course. I changed the feature from 30 days to 45 days and did not reboot. Could this be the cause?

    Appreciate insights as I go off to Google.

    Thanks.

    PS. SFC and DISM found no issues.
      My Computer


  2. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Please run the V2 log collector and upload results directly into this thread:
    BSOD - Posting Instructions
      My Computer


  3. Posts : 126
    10 - 7
    Thread Starter
       #3

    Thanks. Was unaware of that.

    I trust it is safe to run and does not expose personal information?
      My Computer


  4. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    There are no personal files collected.
    Each thread in the Ten Forums BSOD forum uploads V2 for troubleshooting.
      My Computer


  5. Posts : 126
    10 - 7
    Thread Starter
       #5

    OK, DO you want to move this thread or continue here? I did not think of looking for a BSOD forum.
      My Computer


  6. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Either location works.
      My Computer


  7. Posts : 126
    10 - 7
    Thread Starter
       #7

    Cool. Here is the link. Please let me know when I can delete the files and thanks.

    Dropbox - WINTEN-P51S-(2020-07-19_21-01-22).zip - Simplify your life

    And I would love to know if any way to restart after a BSOD aside form the power button. I do not wish the auto restart - prefer to see the screen until I choose to restart. But found no key combination to work and now assuming there is no other way.
      My Computer


  8. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    Please see rule #4

    https://www.tenforums.com/misc.php?do=showrules

    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.

    The logs displayed the use of KMS to bypass license activation.

    Please uninstall any pirated / cracked software and methods / tools used to bypass license activation.
    Then upload a new V2.
      My Computer


  9. Posts : 126
    10 - 7
    Thread Starter
       #9

    I have no pirated software. What are you talking about? What are you seeing?
      My Computer


  10. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    The logs displayed KMS for Microsoft Office.

    If not cracked > please explain the use of kms
      My Computer


 

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