Dell laptop Inspiron 5748, Latest Win 10 update hosed VIDEO

Page 1 of 2 12 LastLast

  1. Posts : 20
    Win 10
       #1

    Dell laptop Inspiron 5748, Latest Win 10 update hosed VIDEO


    Rarely have problems with updates on any of my computers, but the last update to this older laptop has caused the video to fail when Windows boots to the login screen . Black screen . Computer is up and running (can see it on the network)

    Cant get past that . Booting into safe mode, video is FINE , so its some driver that got hosed

    Short of backing out the updates (assuming that fixes it ) , is there something I can do while in safe mode to try and fix whatever is broken ?

    Running Windows 10 1903 .
      My Computer

  2. dalchina's Avatar
    Posts : 31,225
    Win 10 Pro (1903)
       #2

    Inspiron 5748 - from around 2014. Therefore, as you suggest, the responsibility is probably yours. Continuing correct operation with ongoing builds and updates of Win 10 is NOT guaranteed.

    but the last update to this older laptop
    - could you please define 'the last update'?

    E.g.
    - Windows update- which? Presumably not feature update
    - or perhaps you mean a (video) driver update - which?

    See your Update History (drivers at the bottom).
    Also review your video driver installation date in Device Manager.

    If a Windows update, you can review the corresponding article in the News section where there is an article per update per build.

    You may have to
    - consolidate and stay with a given Windows build that works for you and not update.
    - not update your video (or other) driver if that's the problem.

    This is relatively easy- there are freeware tools that have been around for years to give control of and block Windows update.

    Possible reversion - assuming updates, not feature update:
    - system restore
    - uninstall a Windows update
    - roll back a driver

    - depending on what the undefined
    last update to this older laptop
    actually was.
    Last edited by dalchina; 10 Jul 2020 at 01:32.
      My Computers

  3. Steve C's Avatar
    Posts : 6,505
    Windows 10 Pro 64 bit
       #3

    My Dell Inspiron is from 2014, was offered the update to v2004 and all seems fine so far apart from the optimise bug.
      My Computers


  4. Posts : 20
    Win 10
    Thread Starter
       #4

    To be honest, I never considered that a 6 year old perfectly good laptop would not be supported under Win 10

    Is that an official policy or by experience ? You're making it sound like anything not recent can be broken at any time, without recourse

    These were only the scheduled monthly updates . To be honest, not sure If Windows did an update to the video driver or not. Would have to check .

    - - - Updated - - -

    I would have expected it to come a little sooner, but after booting into safe mode (but not altering anything) and trying a normal boot a few more times, Windows finally got its dang act together

    I've been at this for a very long time (longer than that ) , and I'm loath to do drastic stuff unless absolutely needed

    - - - Updated - - -

    Steve C said:
    My Dell Inspiron is from 2014, was offered the update to v2004 and all seems fine so far apart from the optimise bug.
    Yeah, no reason to think these Dells would be abandoned at this point.

    No idea what got hosed, but Windows eventually was able to sort itself out. I've been very lucky for decades with updates, so this was unusual .
      My Computer

  5. dalchina's Avatar
    Posts : 31,225
    Win 10 Pro (1903)
       #5

    You can check here as to what Dell officially supports. Yours is referred to in the list for build 1511.

    https://www.dell.com/support/article...ows-10?lang=en
      My Computers

  6. Steve C's Avatar
    Posts : 6,505
    Windows 10 Pro 64 bit
       #6

    dalchina said:
    You can check here as to what Dell officially supports. Yours is referred to in the list for build 1511.

    https://www.dell.com/support/article...ows-10?lang=en
    That official list is useless. The latest supported version of Windows 10 stated for my Inspiron 7537 is Build 1511 from years ago. The laptop was offered the latest update to v2004 and works fine. Dell is still updating some Windows 10 drivers.
      My Computers

  7. Try3's Avatar
    Posts : 8,345
    Windows 10 Home x64 Version 21H1 Build 19043.1052
       #7

    FatTonyBubatz said:
    ... anything not recent can be broken at any time, without recourse ...
    Yes, that is correct.

    If your OEM is not producing hardware updates for your device then there are no guarantees that updated Windows will run correctly.

    MS only undertook to maintain compatibility for the "supported lifetime" of a device. If the OEM is no longer supporting the device then that life has expired.

    FatTonyBubatz said:
    ... Yeah, no reason to think these Dells would be abandoned at this point. ...
    But Dell have abandoned you. Dell are no longer producing hardware updates for your device.

    Denis
      My Computer

  8. dalchina's Avatar
    Posts : 31,225
    Win 10 Pro (1903)
       #8

    Steve C said:
    That official list is useless. The latest supported version of Windows 10 stated for my Inspiron 7537 is Build 1511 from years ago. The laptop was offered the latest update to v2004 and works fine. Dell is still updating some Windows 10 drivers.
    There's a difference between what is tested and guaranteed and what works in practice. I think you understand that.

    I reiterate- once beyond the officially supported point you are at risk of something not working at some arbitrary time in the future, and therefore need to be prepared for that.

    Put another way, until exactly what date do you expect to continue to update your laptop without problems?
      My Computers


  9. Posts : 20
    Win 10
    Thread Starter
       #9

    Put another way, until exactly what date do you expect to continue to update your laptop without problems?


    Well, not sure people and businesses would be amused have perfectly good working hardware bricked for no clear reason. I don't have a specific date, and maybe I don't need one.


    Frankly, they would have to do something quite extreme or deliberate to break windows completely in a reasonably modern laptop (or desktop)

    Maybe you have seen examples of this 'obsoleting' . I don't follow it that closely, and in 40+ years of computing , have so rarely run into it , I don't even think about it.




    Anyone have a horror story to share ?
      My Computer


  10. Posts : 1,867
    Windows 10 Pro 2004 20H1
       #10

    These are the drivers available for the 5748.

    Select Video from the Category drop down .

    https://www.dell.com/support/home/en...laptop/drivers

    First thing I would try is uninstall the display adapter in Device Manager, and reboot.

    MS may have the correct driver.

    Failing that, I would try manually installing the driver.

    Download the drivers from Dell.

    In Device Manager, right-click on the device and select Properties

    Click on the Driver tab and select Update Driver

    Click Browse my computer for driver software

    Click Let me pick from an available list of drivers on my computer

    Click Have Disk and then Browse to the path where you saved the Dell drivers.
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 22:28.
Find Us




Windows 10 Forums