"we couldn't finish installing updates" every time


  1. Posts : 133
    Windows 10 32 bit
       #1

    "we couldn't finish installing updates" every time


    On my HP Envy 17 running Windows 10 with 16 GB of RAM,

    Every time Windows 10 tries to install "Feature Update for Windows 10 Version 1909" It always errors out "Undoing changes made to your computer" pre-log-in and "we couldn't finish installing updates" after logging in.

    After Windows undoes the changes, the laptop will power off and on by itself seven or eight times before booting up and after I log in, that is when I ALWAYS receive the "we couldn't finish installing updates"
    error message. Viewing details gives error 0x8007001f

    Google searches of both these error messages only result in spammy dodgy results and no other help forums regarding these. The search for "we couldn't finish installing updates" was WAY worse when it came to results.

    Does anybody know what the problem could be
      My Computer


  2. Posts : 913
    Win 10
       #2

    What security software other than Defender is on it?
      My Computers


  3. Posts : 133
    Windows 10 32 bit
    Thread Starter
       #3

    Defender is the only one on this machine
      My Computer


  4. Posts : 1,466
    Windows 10 Pro
       #4

    Check to make sure it hasn't already been installed (Update History). If so, uninstall it.

    Then, check/note the KB number of the update and download the file manually. Install it manually (also do this part if it hasn't been installed in the first place)
      My Computer


  5. Posts : 1,867
    Windows 10 Pro 2004 20H1
       #5
      My Computer


  6. Posts : 133
    Windows 10 32 bit
    Thread Starter
       #6

    That is irrelevant. That article is for upgrading to Windows 10 from OLDER OSes which I am NOT trying to do
      My Computer


  7. Posts : 1,867
    Windows 10 Pro 2004 20H1
       #7

    Ornithophilia said:
    That is irrelevant. That article is for upgrading to Windows 10 from OLDER OSes which I am NOT trying to do
    Re-read the article, especially the section on SetupDiag.

    You're welcome.
      My Computer


  8. Posts : 913
    Win 10
       #8

    I use image health by KYHI to run some commands before an upgrade. It saves typing out all of the DISM commands. Downloads - Image Health - ToolsLib

    I run in order
    9
    6
    2
    7

    Then restart the computer.

    "we couldn't finish installing updates" every time-2020-07-07_20h15_42.png
      My Computers


  9. Posts : 1,867
    Windows 10 Pro 2004 20H1
       #9

    Looks interesting, although there hasn't been an update in 4 years.
      My Computer


  10. Posts : 133
    Windows 10 32 bit
    Thread Starter
       #10

    SFC /scannow reports "windows resource protection could not perform the requested operation"

    Dism reports "cannot find the file specified"


    It said to try to use the /source option but I am UNABLE to get an ISO from Microsoft as it ONLY lets me download the Media Creation Tool and that gives an error

    Media Creation tool reports "the code execution cannot proceed because version.dll was not found"


    Now what?


    Edit: Log files included

    - - - Updated - - -

    I tried to do option three after downloading an ISO from another PC and I get the following error message

    "the wim contains invalid compressed data"

    Google has no information on this error message
    "we couldn't finish installing updates" every time Attached Files
    Last edited by Ornithophilia; 08 Jul 2020 at 07:22.
      My Computer


 

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