After clicking `Download & Install` 2004 update it keeps disappearing.


  1. Posts : 4
    Win 10 Pro
       #1

    After clicking `Download & Install` 2004 update it keeps disappearing.


    Version 1909 (OS Build 18363.900)

    So last week when I ran Windows Update it gave me the button to `Download & Install` the 2004 Windows 10 update. When I clicked it everything just disappeared. I thought that was weird, but I didn't pursue it further.

    Well, today, Windows Update gave me the option again to `Download & Install` it. This time when I clicked it *instantly* failed with error `0x80246017` as quick as it previously disappeared. The account I was logged into was an Administrator.

    I looked this error up and read some things about running the Windows Update troubleshooter. I ran the troubleshooter and it returned 2 issues. One was about pending updates which it resolved and the other was about my internet connection with suggestions to reset it. The internet connection error I believe was due to my VPN, because Microsoft Store says I am not connected if the VPN is turned on and I usually have to turn it off. I reset the network connection and reboot. When Windows started back up I stopped the VPN and turned it off. When I ran Windows Update the `Download & Install` button for the 2004 update was back. I clicked it and it did the same exact thing it did last week. It just disappeared and that was it.

    Now when I run the troubleshooter it finds no issues. If I restart the computer it doesn't come back.

    Why on earth would this new update be doing this? This computer is very new. In October 2019 it was the ThinkPad X1 Carbon with the best possible configuration available. It can definitely handle the update, but maybe there are some kinks with it still?

    I really want to install this update and check it out. Anyone have any advice on what to do? Should I just wait? Why would it keep popping up and give me the option to `Download & Install` and keep disappearing?

    After clicking `Download & Install` 2004 update it keeps disappearing.-update-history-fail.pngAfter clicking `Download & Install` 2004 update it keeps disappearing.-troubleshooter-windows-update.pngAfter clicking `Download & Install` 2004 update it keeps disappearing.-storage-space.png
      My Computer


  2. Posts : 27,654
    Windows 10 Pro x64 Version 21H1
       #2

    Hi didymus alpha. Welcome to the TenForums @didymus alpha

    First I would not be rushing to install V2004. While it is in use there does appear to be little glitches that I would wait to have resolved. Of course I'm very cautious with my primary machine.

    However if you wish to do the upgrade .....

    To start I would download, install and run Macrium Reflect to create a system image of your current install. Create and test rescue media. If you are using another imaging tool use it as long as it is not the Windows built in one.

    Backup and Restore with Macrium Reflect

    Once Imaging is complete, and rescue media tested, run Windows Update reset.

    Reset Windows Update in Windows 10

    Finally use the Media Creation tool to download an ISO to your desktop. (Option 1 should be all you need n tutorial)

    Download Windows 10 ISO File


    With the ISO on your desktop right click the ISO, click mount and then double click Setup from the mounted ISO.



    Ken
      My Computer


  3. Posts : 1,564
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #3

    I agree and I suspect you found the update by clicking check for updates, as it is not yet, as I understand it, promulgated to devices on automatic updates
    There are as my colleague has said, many issues, some not yet resolved see here
    https://docs.microsoft.com/en-us/win...indows-10-2004
    I certainly would not be in any rush to install it.

    So in summary when you say
    I really want to install this update and check it out. Anyone have any advice on what to do? Should I just wait?
    My answer is YES

    What AV protection are your running and have you executed a system file check on
    sfc /scannow
    via either admin cmd prompt or powershell
      My Computer


  4. Posts : 4
    Win 10 Pro
    Thread Starter
       #4

    Caledon Ken said:
    Hi didymus alpha. Welcome to the TenForums @didymus alpha

    First I would not be rushing to install V2004. While it is in use there does appear to be little glitches that I would wait to have resolved. Of course I'm very cautious with my primary machine.

    However if you wish to do the upgrade .....

    To start I would download, install and run Macrium Reflect to create a system image of your current install. Create and test rescue media. If you are using another imaging tool use it as long as it is not the Windows built in one.

    Backup and Restore with Macrium Reflect

    Once Imaging is complete, and rescue media tested, run Windows Update reset.

    Reset Windows Update in Windows 10

    Finally use the Media Creation tool to download an ISO to your desktop. (Option 1 should be all you need n tutorial)

    Download Windows 10 ISO File


    With the ISO on your desktop right click the ISO, click mount and then double click Setup from the mounted ISO.



    Ken

    Thanks for the reply and the welcome. This laptop has a partition that has a backup on it. That batch file isn't from Microsoft though is it? If this is my only option I think I might just wait too.

    What do you think is the actual reason that it's just disappearing when I click `Download & Install` though? That is really what I want to figure out. Do you think it is simply because they rolled out the update too early? If that is the case then I am definitely going to wait, because it could be very likely that I just give myself an entire day of headache. Thank you though, some of that information is really helpful in general to me.
      My Computer


  5. Posts : 27,654
    Windows 10 Pro x64 Version 21H1
       #5

    Very hard to say. Your error code does not even show in their standard update errors. You could use this article to probe further into logs.

    https://docs.microsoft.com/en-gb/win...dy_UpgradeTips

    Myself as long as your current version is updating, (patching) I wouldn't waste any time on V2004. You can check my system specs, not the newest hardware and I'm not being offered. We have several threads going. One you might be interested in subscribing to

    Known and Resolved issues for Windows 10 May 2020 Update version 2004

    or

    How to get the Windows 10 May 2020 Update version 2004



    Your backup partition if it is what I think it is is not sufficient. It will restore your machine to a factory state.

    Imaging (backup) with Macrium restores the machine to the state it was in, all programs, settings and customizations. You can keep versions allowing you to restore say from a month ago. So lets say a standard update breaks your device, you just restore and carry on. If you invoke the factory reset your programs are gone and depending on issue your data.

    Your machine, your call.
      My Computer


  6. Posts : 1,564
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #6

    The error code indicates corruption in the files necessary for updates or a failure to install due to problems with your user account rights - often as you can see accompanied by a message
    The error code 0x80246017 is accompanied by message WU_E_DM_UNAUTHORIZED_LOCAL_USER. As per the documentation from Microsoft, the cause of this error is-
    The download failed because the local user was denied authorization to download the content.
    https://docs.microsoft.com/en-us/win...-update-errors
    The standard approach is to run the system file check followed by the DISM restore health

    As I said I doubt it was provided to you, until you clicked check for updates, as on the link I sent.

    Also as I asked what AV are you using
    Perhaps you did not notice my post 3 - as you have not commented on anything I mentioned
    Last edited by Macboatmaster; 14 Jun 2020 at 13:11.
      My Computer


  7. Posts : 4
    Win 10 Pro
    Thread Starter
       #7

    Macboatmaster said:
    I agree and I suspect you found the update by clicking check for updates, as it is not yet, as I understand it, promulgated to devices on automatic updates
    There are as my colleague has said, many issues, some not yet resolved see here
    https://docs.microsoft.com/en-us/win...indows-10-2004
    I certainly would not be in any rush to install it.

    So in summary when you say

    My answer is YES

    What AV protection are your running and have you executed a system file check on
    sfc /scannow
    via either admin cmd prompt or powershell
    Sorry, yeah, I did miss this. As far as AV I am just using the standard windows malware program. The account I was logged in with *is* an Administrator. I looked up the code and saw the permissions thing too, but it doesn't really make sense as to why I'd get that particular error. Just finished `sfc /scannow` and am viewing the log. Not sure if/what I should share. Some of it I follow and some of it I don't.

    - - - Updated - - -

    Caledon Ken said:
    Very hard to say. Your error code does not even show in their standard update errors. You could use this article to probe further into logs.

    https://docs.microsoft.com/en-gb/win...dy_UpgradeTips

    Myself as long as your current version is updating, (patching) I wouldn't waste any time on V2004. You can check my system specs, not the newest hardware and I'm not being offered. We have several threads going. One you might be interested in subscribing to

    Known and Resolved issues for Windows 10 May 2020 Update version 2004

    or

    How to get the Windows 10 May 2020 Update version 2004



    Your backup partition if it is what I think it is is not sufficient. It will restore your machine to a factory state.

    Imaging (backup) with Macrium restores the machine to the state it was in, all programs, settings and customizations. You can keep versions allowing you to restore say from a month ago. So lets say a standard update breaks your device, you just restore and carry on. If you invoke the factory reset your programs are gone and depending on issue your data.

    Your machine, your call.
    Oh, you meant like a snapshot of the machine's state. I am going to look through those links now. This is the first time I've been able to look on the forum since I replied earlier. Checking out this gigantic log file from `sfc /scannow` as per the other persons suggestion.

    - - - Updated - - -
    @Macboatmaster Okay, so I ran `sfc /scannow` and it repaired a couple corrupt files. I ran it again and no corrupt files were detected. I also did `Dism /Online /Cleanup-Image /CheckHealth` and `Dism /Online /Cleanup-Image /ScanHealth` and no issues were found.

    Why would `Check for Updates` suggest updates that I am not supposed to receive?
      My Computer


  8. Posts : 1,564
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #8

    Try running a disk cleanup with admin rights and clean up windows update files

    That said, have you decided to proceed, with the 2004?, as mentioned by my colleague and I - and on the link I sent unresolved issues.
      My Computer


  9. Posts : 4
    Win 10 Pro
    Thread Starter
       #9

    Macboatmaster said:
    Try running a disk cleanup with admin rights and clean up windows update files

    That said, have you decided to proceed, with the 2004?, as mentioned by my colleague and I - and on the link I sent unresolved issues.
    I think I am going to wait until the devs sort more of the kinks out. Both of you suggested I don't rush into the update and from your replies I can tell you know more about the OS than I do. I still want to try to figure out what the issue might have been though because as I am doing that I am learning a lot more about utilities I hadn't really used much before. I didn't even know Windows keeps every update like that. After I clean up some unused files I am going to read through that `known issues` page. I really appreciate the help. I am reading all of the pages you folks link.
      My Computer


  10. Posts : 1,564
    11, 10, 8.1 and 7 all Professional versions, and Linux Mint
       #10

    Cheers
    Good luck with it.
      My Computer


 

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