Recovery From Update Issue

  1. Posts : 53
    Windows 7 Pro SP1

    Recovery From Update Issue

    A client had an update and on the next boot, the user's profile wouldn't load so Windows 10 loaded a TEMP profile.
    I looked in the Registry at the ProfileList but it didn't look recoverable to me.
    So, I created a new Account for the user.

    I know I need to copy Documents, Desktop, Downloads, Favorites, Music, Pictures, Videos, and the like to the new profile.

    The user is running MS OFFICE 2013 and email is IMAP.
    There is NO cloud utilization.

    What (besides NTUSER.DAT) must I NOT copy to the new profile? (I think "AppData" must rank high on this list!)

      My Computers

  2. Posts : 27,660
    Windows 10 Pro x64 Version 21H1

    There might be and I do say might be some useful things down the appdata path.

    You said Office 2013 and email is IMAP. You actually didn't say what email client is being used. (Outlook, Thunderbird, browser)

    If Outlook the individual may have had a PST, which is possible with IMAP, if so chosen. So it would be good to know what client was being used and if any Personal (on computer) folders were made.

    You may also find browser information down this path. You said no cloud utilization which could mean no Dropbox (or similar products) but it could also mean that the individual was not signing into their browser which means favorites / bookmarks are likely down the appdata path as well as saved passwords.

      My Computer

  3. Posts : 53
    Windows 7 Pro SP1
    Thread Starter

    The EMail Client is Outlook 2013 and the Browser of Choice is FireFox. Chrome is also used at times.
    Thanks for the reply.
      My Computers

  4. Posts : 35,510
    Win 10 Pro (21H2) (2nd PC is 21H2)
      My Computers

  5. Posts : 27,660
    Windows 10 Pro x64 Version 21H1

    So if the individual does not sign into Firefox you will need to get their folder from Appdata

    Profiles - Where Firefox stores your bookmarks, passwords and other user data | Firefox Help

    Older Outlook used to set up PST down appdata path. The person you are helping may not have had a personal folders only on the computer but worth asking.
      My Computer


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