Licence not linked to Microsoft Account

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  1. Posts : 2,552
    Windows 10 Pro 64bit
       #11

    A digital license is still a key (generic one) which is connected to the Microsoft account.
      My Computer


  2. Posts : 37
    Win10 Pro x64
    Thread Starter
       #12

    Bastet said:
    A digital license is still a key (generic one) which is connected to the Microsoft account.
    I can't type it in on the new PC to activate it though can I?
      My Computer


  3. Posts : 2,552
    Windows 10 Pro 64bit
       #13

    No, it should’ve been done on the old PC.
    You can try disconnecting the old pc from the internet to see if allows you to activate, otherwise you can contact Microsoft support & have them reactivate the license.
      My Computer


  4. Posts : 18,432
    Windows 11 Pro
       #14

    Exactly where did the license for Windows 10 on the old PC come from? Was it from Windows that was installed on the computer from the factory? Was it from a product key purchased online?
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  5. Posts : 7,128
    Windows 10 Pro Insider
       #15

    Is this a fresh install using the key from the old PC or a fresh install using a new key? Unless the new PC had a activated version of Windows or the key is in the bios you need to enter the key to activate it. If using the old key it has to be a retail version or you can't transfer it to the new PC.
      My Computers


  6. Posts : 15,486
    Windows10
       #16

    There is a big misunderstanding in general about how the digital licence transfer works.

    It's intent is to allow a user to reactivate their licence in the event that the hardware fails i.e. the user is replacing a failed mobo with a similar mobo.

    It is NOT intended to allow users to transfer licences to a NEW pc like a retail licence.

    You may be lucky and the digital licence transfers but if MS consider the new device is too different from the existing device, it will not reactivate.

    You have been misled about the licence being retail from your slmgr check, because the licence key shown is for a generic key which is always returned for a user who upgraded from Windows 7/8, and also always says retail regardless of original 7/8 key.

    To reactivate new pc, you need to enter original 7/8 assuming that was a retail key.

    Do you know the original key?
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