method to determine exactly what caused a particular update?

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  1. sygnus21's Avatar
    Posts : 5,580
    Win 10 Pro (x64) 21H1 (19043.1023
       #11

    xwray said:
    Please excuse my ignorance but are you saying that my system already contains the software this update is trying to install? If so, could that be the reason for the failure?
    No. And the update I list is is new. I've no idea what update you're talking about since you never said what it was. That might help, but I guess troubleshooting around here requires no pertinent info

    Anyway as I said earlier there's too many reasons why update fails - pertinent info narrows things.
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  2. Posts : 38,716
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    I've just updated Windows 1909 to 18363.836 by installing KB4556799.
    This was not yet installed on the computer you're using.
    So run windows updates and post images into the thread.
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  3. xwray's Avatar
    Posts : 79
    win10
    Thread Starter
       #13

    OK...what images do you need
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  4. Posts : 38,716
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    In the left lower corner search type: windows updates > post images of the available windows updates > perform windows updates > post images of the windows update screen after downloading with message that a reboot is needed > reboot > post an image of windows updates
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  5. xwray's Avatar
    Posts : 79
    win10
    Thread Starter
       #15

    There was only 2 different images. The bottom one is what you see when opening update and the top on is what you see when the update finishes.



    method to determine exactly what caused a particular update?-image.png


    method to determine exactly what caused a particular update?-image.png
    Attached Thumbnails Attached Thumbnails method to determine exactly what caused a particular update?-image.png   method to determine exactly what caused a particular update?-image.png   method to determine exactly what caused a particular update?-image.png  
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  6. sygnus21's Avatar
    Posts : 5,580
    Win 10 Pro (x64) 21H1 (19043.1023
       #16

    Now we know where to focus since we have some info...

    xwray said:
    There was only 2 different images. The bottom one is what you see when opening update and the top on is what you see when the update finishes.

    method to determine exactly what caused a particular update?-image.png
    Anyway, have you installed (do you have) any language packs?

    If so see this Microsoft notice - November 12, 2019—KB4523205 (OS Build 17763.864). Note the second "Known issues in this update" and follow the workaround. (Never mind the old KB focus on the error code and note the fix).
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  7. xwray's Avatar
    Posts : 79
    win10
    Thread Starter
       #17

    I have not installed any language packs.
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  8. sygnus21's Avatar
    Posts : 5,580
    Win 10 Pro (x64) 21H1 (19043.1023
       #18

    Well that's all I have.

    Good luck.
      My Computers

  9. xwray's Avatar
    Posts : 79
    win10
    Thread Starter
       #19

    sygnus21 said:
    Well that's all I have.

    Good luck.
    Thanks, I appreciate your help
      My Computer


 
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