Failed Windows Updates Due to TrustedInstaller Incompatibility?

Hi Guys. This is my first time posting to this site so I apologize in advance should I not follow the standard procedure in posting. Here goes, and thanks in advance:

Device:
Processor: Intel® Core ™ i3-7100U CPU @ 2.40GHz 2.40 GHz
Installed RAM: 16.0 GB
System type: 64-bit operating system, x64-based processor

Windows:
Edition: Windows 10 Home
Version: 1909
OS Build: 18363.657

No third party Antivirus software

A few weeks back, I began to notice my Windows updates failing. I could not install:

2020-03 Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB4551762) - Error 0x800700d8
2020-03 Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB4541335)

After proceeding through these steps, I’ve come to believe I have a problem with the TrustedInstaller. These are the steps I took to investigate and correct the failed updates were:
1. Troubleshooting: Windows Update. Result: Troubleshooting couldn’t identify the problem.
2. Troubleshooting: System Maintenance. Result: No changes or updates were necessary.
3. Investigated error 0x800700d8 and tried resetting Windows Update Components following the below steps to reset the Windows Updates Components manually. The updates failed to install again:

1. Press Windows Key + X on the keyboard and then select Command Prompt (Admin) from the menu.
2. Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the ENTER key after you type each command.
   net stop wuauserv
   net stop cryptSvc
   net stop bits
   net stop msiserver
3. Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the ENTER key after you type each command.
   ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
   ren C:\Windows\System32\catroot2 Catroot2.old
4. Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the ENTER key after you type each command.
   net start wuauserv
   net start cryptSvc
   net start bits
   net start msiserver
   5. Type Exit in the Command Prompt to close it.

4. Tried manually installing the Windows Update by downloading each from the Microsoft Update catalogue:
a. 2020-03 Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB4541335) result was: The update is not applicable to your computer.
b. 2020-03 Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB4551762) result was: The update is not applicable to your computer.
5. Ran /sfc scannow in Command Prompt as Admin. Result was: Windows Resource Protection could not start the repair service.
6. Investigated error online. Rebooted in Safe Mode to run /sfc scannow. Upon computer rebooting in Safe Mode, my PIN displayed as incorrect! I then entered my outlook password. It also displayed as incorrect! I then entered my former outlook password (changed months ago) and I was able to log in. Attempted to run command but same error as above.
7. Tried Windows Restore. Unfortunately, the only restore point was after this problem already begun, so upon restoring, the problem remained.
8. Used my Windows Repair DVD to access system recovery options:
a. Tried to Restore Windows saving personal files. Failed.
b. Tried to Restore Windows deleting personal files. Failed.
c. Tried to Reset Windows. Failed.
d. Used System Image Recovery but problem remained.
9. Checked for Windows Logs at location directed on blue screen however, to the best of my knowledge, that file location did not exist.
10. I attempted to manually start the Windows Modules Installer but the Windows Modules Installer does not exist.
11. Ran chkdsk /r upon next start up. Appeared to fix a number of issues. Two hours later, computer restarted, problem remained.
12. Checked Event Viewer for System errors. I have logged 42,268 errors since January 23, 2020. Among the most recent errors, the common theme seems to be:
a. DCOM got error "216" attempting to start the service TrustedInstaller with arguments "Unavailable" in order to run the server:
b. The TrustedInstaller service failed to start due to the following error:
This version of TrustedInstaller is not compatible with the version of Windows you're running. Check your computer's system information and then contact the software publisher.

Thanks, guys.

Through the Event Viewer, the only results that appeared was a Chkdsk I apparently ran on February 17th, 2020.

I tried both ways through PowerShell and each time rather than returning any information, I was returned to the prompt PS c:\users\shawn See below a copy of the PowerShell screen

Windows PowerShellCopyright (C) Microsoft Corporation. All rights reserved.Try the new cross-platform PowerShell Installing PowerShell - PowerShell | Microsoft Docs get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername -match "wininit"} | fl timecreated, messagePS C:\Users\Shawn> get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername -match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txtPS C:\Users\Shawn>

Macboatmaster said:

I recommend as a first step that you check the results of the chkdsk /r you ran in event viewer

Please see this
When you find that chkdsk /r results on
wininit
in
windows logs
application logs
as per this guide here
Read Chkdsk Log in Event Viewer in Windows 10
wininit is when chkdsk has run on restart
please click copy on right pane, as txt and the paste the results to your reply please.

Thank you to the above members for solving my issue. The assistance was fast and accurate and easy to follow.

I ran HD Tune Health and Error Scan. Thank you for recommending this utility:

- Health Scan status for all was “OK” but 05 Reallocated Sector Count, OA Spin Retry Count and B8 unknown attribute were highlighted in yellow. At the bottom, Health Status listed as OK
- Error Scan showed one damaged 190MB block in red, and the rest of the 2499 were green. The test also showed Damaged Blocks at 0.0%.

I ran chkdsk c:/scan and saw the resulting errors:

Microsoft Windows [Version 10.0.18363.657]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>chkdsk C:/scan
The type of the file system is NTFS.
Volume label is Windows.

Stage 1: Examining basic file system structure ...
Found corrupt basic file structure for "\Windows\servicing\LCU\Package_for_RollupFix~31bf3856ad364e35~amd64~~18362.657.1.7\microsoft-windows-grouppolicy-clienttools-inetcore-package~31bf3856ad364e35~amd64~hr-hr~10.0.18362.628.cat <0x10,0x4c0a1>"
... queued for offline repair.
Found corrupt basic file structure for "\Users\Shawn\AppData\Local\Microsoft\Edge\User Data\Default\Cache\f_00a063 <0x19,0x5c5bd>"
... queued for offline repair.
File "\Users\Shawn\AppData\Local\Packages\Microsoft.Windows.Cortana_cw5n1h2txyewy\AC\AppCache\TVAXDK8F\11 9\UAraPktKl10pbSBJ1Tu-cJX2-nc[1].js <0x20,0x156ae>" and file "\Windows\servicing\LCU\Package_for_RollupFix~31bf3856ad364e35~amd64~~18362.657.1.7\microsoft-windows-grouppolicy-clienttools-inetcore-package~31bf3856ad364e35~amd64~hr-hr~10.0.18362.628.cat <0x10,0x4c0a1>" both own logical clusters [0x14e13c, 0x14e13f)
... queued for offline repair.
File "\Users\Shawn\AppData\Local\Packages\Microsoft.Windows.Cortana_cw5n1h2txyewy\AC\AppCache\TVAXDK8F\11 9\UAraPktKl10pbSBJ1Tu-cJX2-nc[1].js <0x20,0x156ae>" and file "\Users\Shawn\AppData\Local\Microsoft\Edge\User Data\Default\Cache\f_00a063 <0x19,0x5c5bd>" both own logical cluster 0x14e13b
... queued for offline repair.
599296 file records processed.
File verification completed.
28962 large file records processed.
0 bad file records processed.

Stage 2: Examining file name linkage ...
27336 reparse records processed.
774714 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
27336 reparse records processed.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
87712 data files processed.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
Windows has found problems that must be fixed offline.
Please run "chkdsk /spotfix" to fix the issues.

487303381 KB total disk space.
447484716 KB in 371970 files.
264424 KB in 87711 indexes.
8 KB in bad sectors.
684925 KB in use by the system.
65536 KB occupied by the log file.
38869308 KB available on disk.

4096 bytes in each allocation unit.
121825845 total allocation units on disk.
9717327 allocation units available on disk.

C:\WINDOWS\system32>

Result above said to run “chkdsk /spotfix.” Also received a popup to reboot my computer to fix errors. Ran spotfix, it simply said to reboot so rebooted to fix errors.

I then reran chkdsk and everything was fixed!

Then thanks to the link you posted from Brink, I was finally successful in the Windows Repair install. Update is complete and now on OS build 18363.752.

Best wishes to you and yours also during this unprecedented time.