Windows update not working

My Windows 10 Home Version has been stuck at 1803 for the longest time without being able to move on to the current 1909 version. I have tried:

1. Windows troubleshooter, of which the same screen appears no matter how many times i have run the program.


2. Unplugging external devices, leaving only keyboard, mouse, monitor.

3. Going to device manager to update all device drivers.

4. Deleting past update files using the instructions found here.

.. and I am currently at my wits end. I have the link to the setupact.log and setuperr.log files here as well for reference.

Thanks in advance!

Thanks for the help. I have tried this, which is similar to step 4 as mentioned above. Nevertheless, I have tried it again, with similar results.

The update always stops at 60% with the following error:

"Windows could not configure one or more system components. To install Windows, restart the computer and then restart the installation."

Have you tried upgrading to 1909 version with Windows 10 Media Creation Tool.

https://www.microsoft.com/en-us/soft...load/windows10

Please run setupdiag and post a share link into this thread using one drive, drop box, or google drive:

https://docs.microsoft.com/en-us/win...rade/setupdiag

zbook said:

Please run setupdiag and post a share link into this thread using one drive, drop box, or google drive:

https://docs.microsoft.com/en-us/win...rade/setupdiag

I have run setupdiag. Do see the below for the log:


Matching Profile found: AdvancedInstallerGenericFailure - 4019550D-4CAA-45B0-A222-349C48E86F71
SetupDiag version: 1.6.0.0
System Information:
Machine Name = USER-PC
Manufacturer = System manufacturer
Model = System Product Name
HostOSArchitecture = x64
FirmwareType = PCAT
BiosReleaseDate = 20190617000000.000000+000
BiosVendor = BIOS Date: 06/17/19 20:49:58 Ver: 05.0000D
BiosVersion = 1607
HostOSVersion = 10.0.17134
HostOSBuildString = 17134.1.amd64fre.rs4_release.180410-1804
TargetOSBuildString = 10.0.18362.418 (19h1_release_svc_prod1.191005-1654)
HostOSLanguageId =
HostOSEdition = Core
RegisteredAV = Windows Defender
FilterDrivers = FileInfo
UpgradeStartTime = 3/30/2020 12:35:07 PM
UpgradeEndTime = 3/30/2020 1:17:33 PM
UpgradeElapsedTime = 00:42:26
CV = 5C6K2qyT2U2EJnFp
ReportId =


Error: Found AdvancedInstaller Generic failure.
Last Phase: Pre SysPrep
Last Operation: Upgrade security
Executable: iissetup.exe
Exit Code: 13
Phase: 38
Mode: Install (first install)
Component: Microsoft-Windows-IIS-HttpProtocol, Culture=neutral, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64
Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.

Last Setup Phase:
Phase Name: Pre SysPrep
Phase Started: 3/30/2020 1:13:56 PM
Phase Ended: 3/30/2020 1:13:56 PM
Phase Time Delta: 00:00:00
Completed Successfully? True


Last Setup Operation:
Operation Name: Upgrade security
Operation Started: 3/30/2020 1:13:45 PM
Operation Ended: 3/30/2020 1:13:56 PM
Operation Time Delta: 0:00:00:11.0000000
Completed Successfully? True

There are log collectors used in another ten forums room.
Please run each V2 and DM and upload results directly into this thread:
BSOD - Posting Instructions

dalchina said:

Hi, you might see this for clues:
IIs is stopping my Windows PC from updating : The Official Microsoft IIS Forums

- relates to iisetup.exe

This kind of did the trick for me.
Steps taken:
1. Uninstall IIS
2. Manually deleted the folders and files in C:\inetpub and C:\Windows\System32\inetsrv
3. Did a windows update
4. Reinstalled IIS.

Thanks zbook and dalchina for your help.

Marked as solved.